MyTown Communities, LLC, Fort Myers FL

Our property manager is Denise, she currently manages Whiskey Creek Condos. Two weeks ago I addressed my concerns and only some things have been corrected.

Concerns that need to be addressed and corrected:

On top of this-

We have 2 residents occupying a lanai (they make shift it into a place to live) these two residents are abusing drugs and unfortunately the man is constantly beating the women. The cops are called every other week. This morning 12/28 the cops were called and the man fled leaving cops running through our condo building. These residents live at 102 and Denise has not looked into this. The man does have a record. Nothing is being done about these residents.

Potholes- 9 potholes on both sides of our road, very large, filling up with debris.

Elevator- Denise said she would be out 12/22 to update the paperwork that the elevator has been serviced but did not show up. It has not been serviced since 2019 and needs to be remodeled inside. Wood is falling off walls and floor is all chipped up. Residents or dogs are constantly peeing in the elevator.

Also- you need a code to get down but not up?

Paint- exterior paint does not match in some parts. Splattered grey paint on building, no resolution.

Exterior lights- half of the covers are missing and other are out.

Fire extinguishers- third floor covered broken and taped.

Still waiting for Denise to correct these issues.

I am very happy with CAM Denise Sanborn of My Town Communities. She personally came out to examine my damaged lanai from Hurricane Ian and processed my claim with insurance and had a great company Liberty Aluminum do the repairs. Denise is very good at her job and a pleasure to work with.

Lack of communication on many levels completely unresponsive to Owners questions Emails and no interest in resolving issues a terrible choice for Sunset Pointe Ft Myers Community In addition after a year of no longer serving our community they refuse to let the county know our permits are no longer going through them Piss Poor Performance

It is with a lot of pleasure that I post this review on behalf of MyTown Communities and in particular, Ana Shapiro, our Community Association Manager (CAM). I am president of an association in SW Florida and for some time we had been having problems with our former management company. Then, after hurricane Ian struck, we found ourselves doing everything without any real help, We decided as a board to make a change and after thorough research decided on MyTown Communities. Best decision we could have possibly made! Ana was nothing less than stellar helping us through every aspect of our transition, making it as smooth as it possibly could be. She was always there to answer questions, some of which were really tough. Now we are going through some insurance issues having to do with damage from Ian and she has been so helpful with suggestions and options for moving forward. She is responsive and extremely helpful, not to mention sooo pleasant and easy to work with. We can't thank her enough for all that she has done and helped us with. You won't find a better CAM or a better management company! Needless to say we highly recommend them both!

My town took over our community management this year, and the experience has been fantastic. Our Property Manager Ana has been the most knowledgeable and helpful to work with. The leadership is top notch. We are a small community and yet they make us feel like we are there number one client!

Hi this posting is from Jack KALOGRIDIS previous owner of 17250 Eagle Trace unit 2, Ft Myers FL of which My Town is the managing company for Terraverde 4 building. I recently sold my unit and resigned as President of this building. I would like to thank Mr. Robert Lee for being very professional, caring and fair with all the business affairs. He has outstanding management skills I recommend him highly.
Thank you,
Jack KALOGRIDIS

My personal experience with MyTown was with Denise Sanborn And it was a VERY positive one. She went on and beyond to help us with home improvement project on our condo. On her own time she went to our DOB to get a form signed (I was out of town at that moment) and it helped us to proceed with our project without any interruption. Thank you, Denise, for your professionalism, patience, kind heart and good-natured personality. Our Association is blessed to have you as our Property Manager.

I have been Treasurer at Veranda II at Fairway Isles since 2017. We have been associated with MyTown, originally Broadway Management since that time. I have interfaced with several LCAMs over that time period. I am wiriting this review to critique my experience with our lastest LCAM, Ana Shapiro. Ana has been our Association’s interface since March 2023. At the time of her assuming responsibility for the Association’s day to day operations, we were facing many unexpected challenges which required a person having expertise in problem management and people interface skills. Ana has both of those qualities and has successfully served us. She is very responsive to all inquiries and keeps our BOD informed at all times. I have truly enjoyed infacing with Ana since she joined the MyTown team.

We recently switch management companies and it has been a rough transition. I am grateful for Jade and Ana who have been instrumental in keeping me sane.

Thanks for the great work and we will get thru this transition period

Robert and Jade at MyTown are great. Their team is on top of things and very responsive and they have great systems to support their customers. Highly Recommend.

I have lived in the Estero Verde community since 2006. Robert Lee has been the most helpful and the kindest person that has managed our neighborhood since I have been here. When you feel you have someone who cares about our neighborhood, who cares about helping you, who listens to you and who you feel wants the best for every single person who lives here. WOW! What more can you want? So thank you, Robert! I hope you are here for a very long time!

Mary Thompson and Corey Michaels have been the upmost professional and a tremendous amount of help to our association. We recently moved over to MyTown in April after having our previous management company ghost us. They have worked diligently to get out association back up and running and our financials back to where they need to be. Thank you so much Mary and Corey!

I am currently a VP of a condo association, I have been working directly with Hannah on many different community issues as My Town became our new management company the 1st of April 2023. There isn't anything that Hannah can't do, her responses are very timely, her professionalism, phenomenal attitude and just a very hard worker. My Town is blessed to have Hannah as their employee, she is a SUPERSTAR. I can't thank you enough for your dedication and hardwork and making my job much easier.

I’m trying to figure out why there’s actually positive reviews for this company and I’m seeing it’s basically all for a Nicole person. I wish she were our property manager so this could be a positive review too. Unfortunately, our PM is Jake Bergenger and he is IMPOSSIBLE to reach, does not return phone calls, does not respond to emails, and does not follow through when you finally get in touch with him. We have sent a dozen emails, left multiple messages on his private line and even more with Hannah at their office over the past year. Hannah is very sweet, but she can’t make Jake actually respond to our messages. We even attempted to reach out to Jake’s manager, Jade Renaud, but she did not respond to my husband’s email, nor my phone message.

This has been going on for over a year. I’m so frustrated that we’ve been treated this way and disappointed that apart from seeking legal action, there is no way to get help from this company.

MyTown communities, this place has absolutely terrible service. It’s nearly impossible to speak to somebody when u call and they take forever to pay contractors for completed work! DONT DO BUSINESS WITH THIS COMPANY! Jade Renaud the director of this business doesn’t come in the office until 10 am

Robert Lee from My Town is our property manager and he has been great! Very responsive and knows how to get things done. We ae new to My Town and have been very pleased with the services they provide.

MyTown Communities recently took over management of my association and they have been great to do business. Jade Renaud answered all of my questions with regards to the transition of management, and Corey Michaels in accounting answered my balance inquiry questions quickly and professionally. It is refreshing to deal with people who want to work!

I wish there was an option to give this place minus many stars! They send you unsigned by the name of one CAM who is no longer with the company! When you call 10 times to ask for any CAM in charge, he is in training and you get no response. All calls and emails to all staff are handled by a remote answering service. For a month my requests were unanswered. Do NOT do any business with them! A nightmare-

I want to give a huge shout out to Nicole Crespo. She is a rock star!
If you ever need anything done and done right, just contact her.
Thank you so much Nicole for all of your hard work.

Catherine David is one of the best property managers you could ever hope to have taking care of your condo buildings. She is dedicated hard working and personally cares for every unit owner. I just can’t thank her enough for all her help though these difficult time.