NAPA Auto Parts - Marco Auto Parts, Marco Island FL

Amazing service. Friendly and knowledgeable staff. Will go above and beyond to ensure the customer is satisfied.

Call before you go to see if they are open during their posted “open” hours. 10: 30a on a Friday and all locked up. Other customers trying to get in as well… lost business.

Worst NAPA I have ever been to. Completely disorganized and dirty.
I ordered online and ordered showed it was available for pickup. Arrived no one greets you or acknowledges your existence. Poor customer service, that should have been my indicator to just leave but I had an order to pickup so I continued.
They only filled half my order because they “did not want to separate a pack of 12. ” That they sell individually anyway! Lazy very lazy, also evident by how dirty the store was.
Finally they did not give me the discount price that was paid online through NAPA. Going to Autozone tomorrow where I just found my item cheaper, available and with discount. Should have checked there first. Well next time I will.

Best NAPA that I’ve been to in a long time. The guys in there helped me out quickly and were great. I actually dropped a $10 bill and didn’t notice. One of them found it and ended up walking out to me in the parking lot to see if it was mine and returned it. Thank you Marco Island NAPA!

Ridiculously difficult to find. Maps sends you to a dirt road alley behind the business. Then, make sure you take your vitamins to be able to open the front door. Once you find it (assuming you do) and get in the front door (also assuming you do), you better hope you don't need any customer service help because you won't find any of that here! If you have the time, leave the island and go to the next closest auto parts store 20 minutes away.

Excellent service. Dale went above and beyond. We needed parts for our boat and Dale was super helpful to get us what we needed. Back on the boat (walking, since we don't have a car in Marco Island), we found out that we still missed one adaptor piece, a $3 item. Dale hand delivered the part within 10 minutes. Best customer service ever!

José is great in resolving your parts needs indeed. I had a doctor's appointment near Miami and I live on Marco. It was raining and I noticed one Wiper Blade was torn and the other was streaking bad. I had to be across the state for my appointment in this rain and had not noticed the blades as it was dry season and had not rained when driving in a long time.

I quickly drove to the NAPA in Marco and José rain and all got me in and out on the road again in about 5 minutes including putting the new wipers on. Great customer service José!

Worst customer service on the entire island. Not willing to help an older lady or a young man with an order they were picking up. Don't expect to be welcomed or greeted cause the guys don't care about your expreince and neither does their cooperate office.