NAPA Auto Parts - Genuine Parts Company, Orlando FL

I went there today and this is my new place to buy parts! The prices are great and Marina was very helpful! Thank you Marina!

Best auto parts store in town when the other competitors do not have what you need Napa always has what you need.

Friendliest staff and very patient. They gave a very welcoming vibe. What ever my car need i will be at NAPA.

Overpriced compared to Autozone. I called this store before the order cut off time to have them order a part for me that I urgently needed and the customer service rep took my information over the phone. Received a call back later that day stating that he made a mistake and accidentally deleted my order from the system so I would not receive the part. I'll stick with Autozone from now on.

Horrible service, the two girls treat you like your stupid, when you walk in a store it’s nice to hear hi how can I help you, but no they just stare at your face waiting for you to talk to then look at you stupidly and say idk what you want me to do for you and give you horrible attitude because you don’t bring a receipt. I’m sure there is ways to look up your order if you don’t have a receipt, especially if you already paid for it. Horrible customer service.

Melissa was phenomenal she got me exactly what I needed. I need a custom size belt For my vehicle bypassing a bad probabl for my vehicle bypassing a bad pulley. She did for me what no other auto parts store had the patience for. Thank you Melissa.

I come to this location because it's conveniently located to my house it is easy to get in and out of but slightly overpriced.

Great service on the ball. Very nice people. If so have it than they get it from their often store.

Clean store, Staff was very polite and Courteous. Come to this store for help with your auto issues.

I actually got someone to answer the phone and answer some questions before I went over, which is nice.

Went in to get a transmission cooler line fitting after going to multiple different part stores and getting weird looks because no one knew what it was! Lol
I was in and out in less than 3 minutes great guys!

Great the guy had my part for me before I got there an I didn't even tell him what it was. Because I didn't even know

First time and last one. I bought a part and it broked and they didnt change it. Go Advance is better

Super responsive on a part i could not get on 5 auto parts before, still didnt get wht i wanted, but helpfull,

Helpful people. If they don't have what you need, they'll let you know the easiest way to get it.

Idiot behind the counter (manager) couldn't find a fuel filler hose.i called the store i worked at for 10 years, got the part number, and gave it to a different counter person.they had it.
Even if you have good people skills, if you don't know parts or how to look them up, don't work in the automotive aftermarket!

Rude manager. Argued with me over a defective $11 part. Finally got my refund, went down the street to Agner's the same exact part, same brand and everything was $5.95. They even installed it for free to make sure it worked. In the past have had problems with the same manager when batteries failed prematurely IMO. Employees OK but manager has a chip on his shoulder. Not getting any more business from me.