Naples Premium Collision Center

Got in a minor fender bender and the MB dealership recommended them. They did great work and helped me with my insurance company too!

Naples Premium Collision handled my accident claim and the repairs on my vehicle. They made everything so easy and did an amazing job. I recommend them highly!

I am from Charlotte NC and I had bought my Mercedes Benz Pre-Owned about 3 months ago. I recently noticed that I had a bump on the bottom from what seemed to be a scratch. That being said I contacted the Mercedes Benz Dealership down in Naples and they told me to take it to the Naples Premium Collision Center and that I can get a quote there. I took my car down there and I spoke with Shannon who works there. OH MY GOODNESS she is amazing. She told me that when I bought my car the dealership should have already fixed this issue, and that it should be covered since I didn't buy the car too long ago. I explained that I did have a warranty on this so I went back to the dealership and I spoke with the service team about this and they told me that I needed to call my dealership that I bought it at. I spoke with my rep and then found out they wouldn't do anything about it. I called back and Shannon told me that they have the option to warranty it under the Goodwill section up to $1,000.00. She is checking with the Mercedes Benz Dealership down there to see if they will just take care of it for me rather than having to wait to go back to Charlotte. AMAZING! Shannon is BY FAR the best collision person I've been to especially because she's HONEST with you about your car and parts.

Shannon was assigned to my vehicle and had me drive down twice (2 hours worth of driving) to there shop because supposedly my vehicle was ready for pickup. The first time my Porsche’s emblem was placed crooked and the paint job for the hood was uneven. Then the 2nd time when I picked up my car the air conditioner was broken. When I dropped off my Porsche nothing mechanical was broken. Took my car to Porsche Naples since it was close by and when they did their diagnostic test on the A/C they said that the workers at the body shop plugged in the connectors of the A/C unit backwards and damaged it. So Shannon at Naples Premium Collision lied to me when she told me that their mechanics didn’t touch it. They now have to pay to replace the A/C. The only issue that needed to be corrected was the front hood damage. Unfortunately I didn’t see the reviews for this shop. Definitely would not have brought my vehicle here.

I have to agree with most of the reviews posted. We came in with a couple of minor dings to get taken care of (2 cars). Shannon was great. She connected us with Dave who took care of us in about an hour & a half, at a very fair price. I would highly recommend Naples Premium Collision to friends and family

The repair other than the tire was, to the best of my knowledge, done properly. Rob Campbell specifically stated the dealer said the tire diameter was within tolerances. After discussing it with the dealer that was never said. I will need to pay double for the work done, order the proper tire and get the work completed myself. I would not use them again as they are inaccurate regardless of whether the lie was intentional or not.

Was a walk in with a minor repair needed. The collision advisor Shannon Van Antwerp was right on it. Quick inspection, assigned the a mechanic.problem solved within an hour. Highest quality work.superb service. Highly recommend.

Just a year ago I gave this establishment five stars for completing stellar work on my insurance claim.

Today, expecting the same five star level of customer service, when in need of repair for another vehicle I was met which such attitude and disregard as a returning customer. I took their estimate that they didn't even want to produce and left.

I will not return to, nor recommend this business any longer. The hundreds of fellow employees I work with will be sure to hear of this experience who once recommended this location to me.

Times have changed, they are now cherry picking policy holders.

Unprofessional as hell. I call them they tell me to get my estimate then to bring my DAMAGED vehicle with a check and then push me out the door saying they can't take my vehicle. And would have to wait a month till I can bring it back for it to be fixed. Thanks to whoever answers the phone. Very disappointed

Despite the hurricane and the nightmare that it was having tile roofing fall on our car, Shannon and all the girls at Naples Premium were a delight to work with. Shannon specifically went beyond and above to make sure our car was perfect upon return to us. We truly appreciate the professionalism and courtesy we received from the staff. I would highly recommend the shop to anyone and should we need a repair shop again in the future (hopefully not ;) ) we will definitely be returning to Naples Premium. Thank you!

Five-star service. If I could give them eight stars, I would. They went far beyond what was required to get my car back on the road, and did it a day faster than their estimate as well.

I searched for some time to find a repair facility I could trust would take of both of our cars if we ever needed any type of body work. We were blessed when we discovered Shannon at Naples Premium Collision Center. She provided a fair, competitive estimate on one of our cars and the final repair result was just as she promised and more. I was very impressed with the quality repair work and the short period of time it took to do a fairly complex repair job. And to top it off, Shannon was genuinely involved in each step of the process and was patient and helpful from start to finish. I am so glad we found someone we can trust and depend on.

The people here are awesome. Shannon and the others all go above and beyond. When my Vette was rear-ended, Shannon went out of her way to ensure my baby got the highest quality repairs possible. Customer satisfaction is their highest priority. I have never been more pleased with an auto body shop than I have been with Naples Premium. I will definitely bring my vehicles here and highly recommend them to everyone.

Coming from the South East South Florida I had no connections to any body shops here in the South West. I was referred to Naples Premium Collision Center and to date haven't been disappointed with the work or cost of work done. The work done is 2nd to none whether it be for my personal vehicle or commercial vehicles that I've sent over. I recommend their work and service to anyone interested in having quality work done.

Excellent customer service, communication, updates, great bodywork. Shannon is the best & makes it a great experience! Repeat customer:)

If you want to be lied to, cheated out of your money, treated with no respect, and have a bad job done THIS IS THE PLACE TO GO.

My wife and I tried to bring our car in to get it repaired we where involved a rear end collison. I brought the car over to get a damage estimate like my insiramce requested. They lost the photos so my wofe brought the car buy for a second time and scheduled an appointment to have it repaired. My insurance said they never recieved the estimate so we called them in a three way call they said theu have no record of seeing the car "sigh". Switched to someone else lol. Save yourself the headache

As always, the people working there are very professional. They show quality and courtesy and they take care of the car like their own car. I would like to recommend this place to those looking for the best quality service and work. Excellent work:)
Thanks to the painter, body tech and detailers:)

My husband took my car in after and accident. They took pictures and started the paperwork on it. A few days later, I got a call saying they lost the photos and I had to bring it back in. After an hour of waiting, somebody snapped a few photos in her cell phone.

Weeks pass and no wordoubt about when my part would be in. My insurance called them and finds out that they are claiming they have no record of my car ever being brought in.

Do not recommend.

Naples Premium Collision Center repaired 2 car's for me.they did a excellent job, on both car's. I highly recommend them to everybody.the office staff is super friendly and ready to help get you back on the road.
Shannon, Thanks for all your help.ryoung