Naples Social Security Office

Personally I have had a great experience at the local Naples Social Security office. I’ve had two phone calls and one in personal visit. Everyone has been extremely professional, knowledgeable, patient with a willingness to help. I wish I could remember the name of the young African American employee at window 13, she was all of the above on a Friday afternoon at 4: 00! Thank you soo much!

I am very sorry for the bad experience of others. I, on the other hand, think that this Social Security office in Naples is really good. I have no way to thank you enough for the attention, support and professionalism of your representatives, at least those who have assisted me. One of them Pilar in person and Javier over the phone. Javier in special helped me in two completely different cases. He was patient, professional, kind, empathic, and as he promised me, he did the follow up of one of my cases, calling me back. You guys are amazing, THANK YOU for your great job and may God bless you always.

They refuse to publish a local phone number, only the national hotline. I used the national hotline to schedule an appointment; I was told it would be a telephonic appointment and that they would call me. Of course they didn't. My issue is too uncommon to handle on the website. Is my only option to take a day off work and sit in their office until someone assists me? It should not be this hard to make an appointment!

Second trip back with an appointment to try and get my issues resolved was one of the best experiences ever with a federal government agency! The gentleman at window #5 was knowledgeable, prepared and very helpful! I was in and out in less than an hour, compared to my previous visit of 3 hours with no resolution! Thanks again to this professional agent.

The “security guard” thinks he’s so funny when he’s not and he is very annoying. Check- in machine never works. If the machine gets frozen then they will send you to the back of the line no matter how early you got there. Terrible place.

You cannot make an appointment! Call the local office number and you are transferred to the 800 national number. Wait for an hour before you speak to anyone. I have been there multiple times and waited more than an hour before being called. The system is awful.

It is a place where those who work there are very professional and serve the population very sincerely, for example the official Javier Zapata whose attention and professionalism was meticulous, the security guard very helpful and attentive to the proper functioning, to all those who work there.my respects and congratulations work, thank you

I want to record the service and attention received, first of all, a recognition to the custodian who with a very kind gesture helped me get my appointment, then I was attended to by an excellent professional named Pilar, very sweet and humble in her treatment of me, to both of us. My respect and consideration. Thank you very much.

Website confusion left me without directions to Naples SS Office, or effective phone contact option

Typical crowded, inattentive government office. They spend more energy getting you to go on their website than actually helping you. The website refers you back to the local office. The circle jerk goes on and on.

There is good attention towards people and they try to help you as much as possible, thus leaving you satisfied with them.

Long wait, but we were helped efficiently and kindly. Masked were required and everyone was polite. The officer at the front was very helpful.

When there is a line they force handicapped people to wait outside in the heat with no seating. This office does not comply with the ADA.

If you can get to the office, great. Try making an appointment be prepared to get sent off to the national answer line and get cut off without any assistance.

Based on previous reviews, I expected an unpleasant experience coupled with a lengthy wait for service when my wife and I visited the Naples location. Boy was I wrong. The moment we entered, security guard Barry greeted us with a big welcoming smile which put us at ease. This location has picked up the case load from others that were closed because of hurricane Ian. As a result, the waiting room was pretty crowded. However, after a surprisingly short wait, it was our turn. Claims specialist, Corina, could not have been nicer. She was very professional, knowledgeable and eager to help us. She explained everything in easy to understand language and resolved our issue quickly. What a productive and pleasant experience we had.

My new born has not received his social security card. I had an issue to just get his number at the office and couldn’t tell me the status of his card. I had to re- issue a new card and still haven’t received it. He is going to be 3 months and still waiting for his ssi card. I was told I was going to receive a letter and after his card. It’s been 4 weeks and nothing. I have tried to reach the office and I just get no answer. I was told I was going to get a call to insure they received it. (nothing) It was before the hurricane. Don’t get me started w the website! Terrible.