Neiman Marcus, Tampa FL

Kind staff overall, ran into some trouble with a manufacturer defect on one of the items I purchased, and it took a lot of hoops to jump through above the store but in the end it worked out. No fault to any of the employees here, it just seems like the store manager refuses any exchanges or markdowns despite flaws based on my experiences and others I've seen, I don't understand the incentive.

However everyone is kind, they have good quality items, and everything worked out. Still worth giving 5 stars, if there is an legitimate issue try going through the store, and if that doesn't work call support if it's worth your time. Great store overall.

My most expensive purse purchase. Unfortunately, when I got home, my Louboutin bag had black marks on the strap. I took a picture and called and asked for a call back and didn't receive one. When I called the first time, they told me to bring it back in, as if I were five minutes from there. You would think after what I spent, they could ship and give me a return label for this one. Guess I have to go back. Unfortunately wasn't a great experience. And I might return the thing altogether. Not blaming my sales associate, because I'm not even sure if she got the message.

I would like to address it to chanel store within the Neiman Marcus. Today older man refused to sell me gift card claiming he doesn’t have them. Well that’s not true because I bought them there before. Too bad he is more interested in being on his phone rather than doing his work. It’s a shame

I had such a wonderful shopping experience because of Queen! She is really a special person that anyone would be happy to come across. God bless her! This store is lucky to have her!

It was such a challenge getting my christian Louboutin bag from the back that I did not check it for damages until I got home. They also tried to charge me $400 more because it had the wrong tag inside. That took an extra 10 minutes to fix. I feel like I got someone’s reject.

I love shopping at Neiman Marcus! It’s so convenient and helpful to be able to text sales associates who will go out of their way to assist you with something you’re thinking of buying. Mariel from the women’s department is so lovely and sweet and it’s awesome being able to shop with her!

Of all the things Neiman Marcus if you’re looking for a fragrance, stop at Jo Malone and talk to the most graceful and kind woman named Fontella, I cannot say enough about the amazing experience this amazing woman curated for us, we’re a customer for life because of her, such a joy and pleasure to be graced with her presence. Thank you for introducing us to the world of JM.

I have been looking for a cocktail dress for 2 weeks. I've found nothing that I loved. Wow! This dress was amazing! Cant wait to wear it to this event!

There has never been an incident where I have heard a store associate/employee degrade someone, specifically my mother, so openly about how “Uncultured” they are. Incredibly disrespectful and unprofessional.

Ifa helped me pick out the perfect perfume for my sister! She is so knowledgeable and sweet! Highly recommend asking for Ifa when you go to Neiman!

Not sure why there are so many bad reviews because we had a wonderful experience. We knew what brand we wanted before going but not sure which style and Lourdes really came thru with assisting us in every way she could! Bought a lovely YSL shoulder bag. Came home and realized it was a tad too small for me so I went back the following day and got the larger one. I even got a 15% code to use and Lourdes helped me with everything once more! Such a sweet sales associate. I paid less for the bigger bag than I did the smaller! So I had gotten a much better deal than I would've at YSL store. The return policy is better than the YSL retailer too. Highly recommend

A lack of professionalism and ineffective employee communication. I called this store multiple times to check on the status of my order, and each time I got the same answer: "We're working on it. " I allowed them two days to prepare my order of same-day pickup. Until I lost my temper and said, "Im on my way”, thats when they decided to inform me they didn’t have it. Before going, I contacted them multiple times, and not once did anyone bother to mention that the item was out of stock. They mentioned overnight delivery, but it would cost extra and arrive on Monday. For the inconvenience, which was gift for someone, they should have paid for expedited shipping, and not even that was offered to me & what type of overnight shipping takes three days. What a joke and you want to charge extra for that? No Thanks, full refund and goodbye.

Beautiful Selections at the Fragrance and Beauty Counters. Byredo is now one of the fragrance brands they carry.