New Horizons, Vero Beach FL

This place is absolutely excellent. They care about there clients. This place is very clean, there appearance is very sharp. They know what they are doing, they have helped out over a million families through out the years I know of. They are very adequate with there employees and they are well paid. This place cares about their clients. They remind the clients of when there are open slots if the client can’t make there appointments.

I have been using NH in Vero for over a year now. There was only one time they had a miscommunication on who had checked me in, and I wasn't, so I sat for 45 minutes. But besides that I'm so grateful for them, they aren't bubbly people by any means but, serious. Because mental health is serious and can be very challenging for both parties. I think of them all as angels.

Absolutely trash office. Good luck getting them on the phone or EVER RECEIVING A CALL BACK. I'm over a month without meds and the front office does nothing but collect a paycheck. No call backs, no scheduling confirmations, no medication assistance outside of normal scheduled visits. If you're looking for actual help. Go somewhere else. These people need to be federally investigated for complete failure of medical assistance and defrauding the State.

This is the worst mental health facility I've ever encountered. I've been admitted into treatment centers for mental health that exceed all expectations, but this place is on a whole new level. The staff is, to put it bluntly, cold, standoffish, and don't usually say hello to you. I was coming from the dreaded 72hr psych evaluation, and they rushed me about questions of suicide. It's highly redundant and upsetting how they treat you. I have to find a new place to go because the forty minutes to get there just isn't worth the disrespect. I don't care if you don't like your job, you are upsetting people that are already at their wits end, and making it worse when you should be making it better. The psychiatrists and doctors are superb which is a tragic shame. I can't say enough to not go here because you will leave worse than when you arrive.

Psychiatrist was great. Reception staff, scheduling, communication, and accessibility all fall incredibly short.

The worst mental health facility ever. My first experience was then I had an appointment with a therapist at 3pm and the lady at the front desk checked me in at 2: 45 and I waited till 5pm for the lady to acknowledge my presence once more and who I was there to see. That's when she told me that the therapist I was scheduled to see left early that day at 1pm. Why scheduled me with a therapist that wasn't going to be there? Well at least I could see the doctor and get meds for my mental health. Until the pandemic hit and they switched to over the phone appointments that they never kept. Haven't been able to get my meds since