Northern Tool + Equipment, Orlando FL

The service at this store is terrible. 4 or 5 people working at this store & no help. Even the FedEx guy said "good luck".

It was a great experience I never been able to come by to see how the store it was and it was a Great store and nice price I will visit again

Love that it's not crazy busy. Found everything except 1 thing asked an older Gentleman for help and we were on our way. Thanks for making the trip quick and easy! Cashier was very sweet too!

Great experience.friendy staff.a lady mentioned a bucket promotion I didn't know about and saved me 30 dollars with the items I bought.sweet!

My husband and I had just arrived at the store this is the first time we have visited them. We went looking for a piece and as we couldn't find it, we saw an employee who was talking about pieces not only about personal matters and I told my husband, ask him. My husband says excuse me, I didn't even ask him anything when the older employee turned around and yelled loudly at him, you have to wait, I said ok and he yelled at us again in the same way. The other customers looked at us and we decided to leave the place. Bad experience. Date Saturday 20,2021 12: 30 pm. Location Orlando

Let me tell you something about these folks right here: this has to be the most friendly, accommodating, and genuinely helpful staff I have ever had the pleasure to deal with of all the tool/equipment supply stores I've patroned to this date. I would only say that once in a blue moon it is difficult to get some attention. Those are not the norm and if you go find an employee the attention is direct until the issue or help needed is addressed and solved. Excellent staff, knowledgeable, very accommodating, a pleasure to shop at this location. Keep up the good work.

Northern Tool often has the best prices and selection. The store is well stocked and the staff is helpful.

The service department know their stuff.bobby is the service manager.i give them back thumbs up.plus got any tool you need

First time coming to one of these stores and I will definitely be back! They have really great prices and wide range of tools and little things that will help me finish a few projects I have going. On top of everything else, the staff is really nice and helpful which makes any store better.

One store has everything you need for heavy hauling, chains, binders, straps emergency lights gloves high visibility gear.

The representatives were very nice and helpful.especially Vic. I definitely recommend this company!

Very helpful and friendly staff! When they did not have everything that I needed, they offered to order for me or I could order on line. I saved $50.00 from a discount coupon card I had gotten in the mail the day before.

Good service.you can find good quality tools.this places sale good warranty on the tools 2 3 years warranty.

This is a Love it, or Hate it place.some like it, some dont.i guess it depends on which customer service rep you deal with when you go.mine was very helpful. 4 stars, they didnt have what i was looking for.

I have to agree with all who post about customer service! I just walked out now from here in tears because I was ssooo frustrated. Tiffany the cashier with a nasty attitude and Tim, I assume the manager, rude as can be. Bought a warranty plan, the item malfunctioned and as many here have post, "not there problem"! How can this be if the warranty I bought was from THEM!

If you want poor customer service and you want to be told by management at the store that it's not their problem, then go here. Otherwise go somewhere else! I have a warranty claim, from the manufacture of a product, that issued a repair at the store, and they told me they're too busy to deal with it and it was my problem.

I paid for the Carolina 8 inch steel toe logger and didn't get them. They gave me the plain 8 inch loggers witch where most 40 dollars cheaper. Then argued with me over my refund. I still wanted the boots I just wanted the difference in amounts back. I hadn't worn the boots, still had the Box, and receipt. But once I had spoken with the manager he gave me my refund and store credit no questions asked

Customer service is disgusting. Walked in saw three associates and did not get a "Good morning. " Later, needed help and the answer I got was "you ain't looking hard enough, people like you make me hate my life. " Spoke to MOD and he said "you have Harbor Freight and ACE hardware if you don't like our store. " Wow, how these AH still in business? That could be the reason this store is always empty.