OB SOD GARDEN CENTER, Tampa FL

I ordered a half a pallet of sod and 1 yard of mulch to be delivered. The mulch is acceptable. The sod had two or three rows of decent sod hiding the rest of the sod that was barely alive.
I received the sod on Friday and put it down on Saturday morning. I called OB Sod on Monday and talked with a woman that told me I could exchange the bad pieces of sod if I pulled them up and returned them. I also talked to Jose and after a fairly long conversation Jose offered to replace the sod if I would pull it up and put it back on the pallet, or bring in a few pieces at a time. Jose did try to convince me that the sod was actually fresh and that what I was experiencing was normal.
I am fortunate to have an excellent yard service and the man that takes care of my yard has close to 20 years experience. When he came out to apply the fungicide, he told me that the sod had been on the pallet for at least a week, but he suspects it was longer. However, he does believe that with extra care he can save most of the sod.
As for the exchange of the sod by the piece or by the pallet it is a lot of additional work. This sod should never have been sold to me.
I will never work with OB Sod again and do not recommend them.
John Alleman

We ordered 2.5 bags of sand to be delivered to our home. The driver was very nice and took his time putting the bags where we wanted them set. The customer service was wonderful. She was patient while we made our decision and pricing was competitive. The return process of the bags was seamless.

Realestay.com has regularly contracted OB Sod to replace the lawn in various homes throughout the years. They are experienced, provide good service, maintain reasonable prices and are timely. Thank you José and Team OB for letting us always count on you to do the right thing at the right price just when we need you.

Beautiful and beautifully cut fresh sod. Mine went a few days.on the pallet and was still super green and healthy

If you want the ABSOLUTE BEST SOD with guaranteed customer satisfaction this is the place to GO! The employees were wiling to teach me about all sod even when I didn't know what to get or what I want. Very friendly service and guaranteed satisfaction. Will always and forever go here. THANK YOU!

I've ordered St Augustine sod from OB Sod for sometime now. I've never had an issue with the staff, the sod, or delivery. There are many sod companies in my area but I always use OB. I would recommend OB Sod to anyone.

So disappointed. I really wanted to work this company. I set up a time for Johnny to meet me at my home after 1 PM. And I waited from 12: 45 until 5pm. My cell record showed he called me at 12: 11. He did not leave a message. I called the number three times from 12: 30 until my arrival home at 12: 45. My scheduled time was for after 1pm. I waited and called again at 1: 30 and the office said he would call me asap. I finally reached out again at 4: 45. Johnny said he was at my house at 1pm. But I was not there. I said that arrived home at 12: 45. I pulled in my drive at 12: 45. He continued saying my car was not there. I said it was at 12: 45. I said I have phone records to show my calls. He said he called me at 1pm. He did not. He only called me at 12: 11. He did not offer an apology or acknowledge that perhaps he arrived earlier then scheduled. That is ALL I would have liked and expected. Basically he was saying I was wrong. I am so disappointed. A phone call and a message would have been appreciate. My time is worth something as a customer. I work in the customer service field. Admit a mistake was made. That's all, then we could have moved forward with business.

Great customer service inside staff and outside and easy to deal with by phone.with fair prices

Great customer service! Johnny Made sure everything was right. There were a couple of pieces of sod that were problematic. Johnny made sure I was happy. Hard to find a company with solid customer service these days. Thanks Johnny and OB Sod.

Oh. The customer service was so good, I almost forgot a very important part. I did a ton of research before choosing OB Sod. Turned out to be a great choice because in addition to the great service, they were the best price too.

They were awesome from beginning to end. Punctual, attentive and delivered as promised. A rare find in this day and age. Jose D.and his team did an phenomenal job. Highly recommended.

This my second time using OB SOD and they do nothing but a great job every time! Highly recommended!

Jose was very accommodating and was always willing to answer my questions. OB Sod provided me with the removal and replacement of my lawn, and after having such great service from them, I signed them up to continue ongoing treatments. Great service and competitive pricing.

Absolutely the worst, Spectrum came out and painted where my line was in the grass and these morons still cut my line, two days without cable Internet, with three young children, thanks guys

Ordered 2 yards of top soil, put on my lawn, found lots of small stone and mulch.really bad for my grass.

Place has a variety of options on grass and an interesting selection of water fountains for purchase. They offer free estimates and will visit your business or home. Prices are competitive.

Hector did a great job of letting me know what sod need to be replaced and what would look great as a replacement and the difference was minimal. The OB crew was great the lawn looks the best it has in 20 years and I signed up for the chemical lawn service. Great job

Pete

Horrible customer service I simply told the person on the phone my name and who I was with and they told me $219 a pallet. And I did not even tell them what kind of grass I was looking for at the time. Automatically jump to conclusions and horrible prices. And really really bad customer service. Here's $1,600 at least walking away from them right now. Will never use them

I bought too much Pine Bark mulch and they would not allow return of the 15 bags that were excess. It is clearly stated on the sales receipt that all sales are final, but I don’t understand why they have this policy. It is not a very customer friendly policy. I can see no returns on sod, but on bags of mulch? Now I’m stuck with mulch that I don’t need. Thanks OB Sod.

Placed the sod in the middle of my yard where I needed to lay it. Sod is garbage it just falls apart when you pick it up.

Customer service is one of the worst experiences I've had as a business owner. I call last week and was told the would have grass on a certain day & now that day has come the person lied to me about not having the grass. Not good business practice to lie to the customer, & very Rude. SMH