Office Depot, Miami Beach FL

Customer training video provided by Dave Chappelle, Pop copy. Checkout other reviews. A+ for consistency.

I was attempting to make a copy and the sales person pointed to a sign for instructions.

This sign is next to cash register, struggled for 10 minutes as the store clerk watched. Asked for help and he said to read the sign.

The store was empty at 10 am. Just like the customer service. Bad attitude. I will pay more at FedEx from now on.

No customer service at all. I did everything by myself. Employees are looking at you without a word! Will be' nice to say " Hello"

Today at about 8: 50am, I went to Office Depot in South Beach to pick-up a purchase I did online. A tall guy names Ralph came over and showed me where the pickup bags were. He told me I had to go to the counter, where he left the package. Kristian, the cashier, said "I don't know why he brought you here. " He went on about how he didn't need a payment from me. He took my id and said again he wasn't sure why I was brought to him.

SO I asked him, "Is this the protocol when someone buys something online? " Kristian replied, "they just come in and grab it from the pick-up and that's it. " SO I asked to see the manager and Kristian called Ralph back over. Ralph said he was the manager. I ask him "why am I being asked to go through a different protocol than other customers? " He replied I was not. SO I asked Kristian, "How long have you worked here? " Kristian replied 11 months. In the meantime, Ralph was holding my purchase (which was already paid for and had my name on it). I took out my phone and he said "don't take a picture of me. You have no right to take a picture of me. I am going to call the cops on you. " This was the start of my morning. What would you do?
#officedepot

Unbelievable bad service Iam a loyal Office Depot Customer bought a Scanner with warranty for 414 dollars it stop functioning went to this store showed them photo of my receipt and American Express bill.the Manager Jesus will not acknowledge the Casher Kerline was slow and just unfriendly, usually I don’t review this is not acceptable especially with warranty.

I just got off the store. I got a printer and some other things. Meanwhile waiting for some prints. I waited over an hour. Terrible staff. Printer isn’t working and They make me wait over an hour to just said the printer isn’t working. Garet the cashier was really not nice.

I only go there because it's closed to my house. There is a lot of room for improvement in the Customer Service area.

There should be negative stars. This place is terrible in every sense. Expensive that they hide with huge “savings” and really really poor service

Love this Office Depot, Lissette the manager is awesome, professional and always very helpful. My favorite office supply store!

They had exactly the specific pencil I needed and saw online! And the staff was very helpful in helping me find the product when I arrived at the store.
Excellent!

The pad I needed was here.
I only walked bye 25 times not relizing there is a office depot. With two stories and the pads are up there. People chill cool.
If people only knew

This place has EVERYTHING OVERPRICED! Dont waste your time going there when you can get everything that they sell for a lower price online.

If I could leave less that one star, I would. Every time I have been in here, the people have been slow, rude, and the help has been non-existent. Need to pick something up quick? Too bad. Need help finding something? Too bad. Need to print something? Look forward to spending an hour while some idiot tries to figure out how to click print on a pdf file. Save yourself the time and hassle and go somewhere else.

I was the only customer at the moment and nobody either greeted me or asked me if I needed help, which I did and at the check out time the employees were annoyed and started arguing about who should handle the transaction. I hope the change their attitude because you can always take your business somewhere else. It's a shame.

Really nice every time I go to buy and I need help them become available, particularly Raul I believe it is called so, a boy who today helped me print pictures. Same for other Girl with arrows and a big guy up who both on a different occasion helped me make a bundle! Veramente gentili ogni volta che vado a comprare e ho bisogno di aiuto loro si rendono disponibili, soprattutto Raul credo si chiami così, un ragazzo che oggi mi ha aiutato a stampare le foto. Idem per in altra Ragusa con le freccine ed un ragazzone alto di colore che entrambi in un altra occasione mi hanno aiutato a fare un pacco!

We have been many times and 9 of 10 visits have observed poorly trained, unmotivated staff. The few caring people deserve better support from staff and management. We'll go over the causeway for better service.

I will be calling their headquarters on Tuesday to complain of an unacceptable behavior and treatment from employee Raul today.

This office store is GREAT and so handy to have on the beach too! It's probably the only office store left on the beach! It has a good selection of items, an incredible copy/print department and friendly staff with free easy parking. I hope it stays forever!

This Office Depot is HORRIBLE. The employees are incompetent and slow. Do not send anything to be printed there. You will wait 45 minutes to speak to someone, only to find out that your order isn't even completed. I do not recommend coming here. Make the drive somewhere else.

Large variety of office supplies in a two story building. They have good prices. Parking available

Average office store that has most of what you might need, with reasonable customer service and average prices.