Optical Outlets, Lake Wales FL

Took my daughter to get her eye exam and sat outside for over an hour having an appointment at a certian time. While other customer came later got seen asked if my daughter was going to be seen today. No one replied out of the three workers that were there do not recommend bad service in every way.

I understand the CDC rules but they had a rope up not allowing anyone in the store. The sign says no more than 10 people allowed inside store. I wanted to look at frames while I waited.asked 3 times to enter they ignored me twice then 3rd time they said i will be with you in a minute.three people in the store and one couldnt help me? No other customers there. Another issue was while I was instructed to scan an app 3 of them stood there speaking in Spanish to each other. I do not speak Spanish and felt insulted by them doing that. I dont understand Spanish and thinks it is rude to do that. I will go where I am welcomed.

Apparently, you're not entitled to receive your prescription and measurements, unless buying glasses specifically from them. Despite having paid for the eye exam. Shady business practice, I'd advise avoiding them.

Excellent Customer Service-Helped me get frames for an Elderly family member during Covid-19 shutdown.

Just that lake wales location. Very unsatisfying. The Dr. Seemed to care for my issues or wuestions. Didnt ask if i had any questions. Didnt ask me about the issues i listed i was having, seemed as if she had better to do than attend patients. Left with a prescription that does nothing for me. Really frusterating knowing i paid for someone to give me a quick eye exam and send on my way. I called another eye clinic and and expressed my frusteration and they were very surprised as to how the handled my insurance and gave me information that didnt help me in any way to purchase eyewear or contacts. I have scheduled elsewhere

I had a scheduled apt for 5pm and I called to let them know that I was running late and will be there in a few minutes and the receptionist said ok that’s fine I will tell the doctor. I get there at 5: 10pm and the lady says well the doctor just left if your 8 min past your scheduled time she leaves! Seriously? I called and said I was on my way there’s no reason why the doctor couldn’t wait 10 min. Will never go there again very disrespectful and unprofessional.

I took My son in to have a eye exam and to get glasses and or Contact lenses. My wife Normally would handle this kinda thing, so I really had no clue of what we needed, or needed to do.
The customer service was great, and everything went very smooth and easy! The Young lady Cynthia, helped my son pick out the glasses he wanted, and gave him several options to choose from. Definitely I good experience, I highly recommend Optical outlet.

Irresponsible. I had an eye exam and I had to pay some money and at the time I didn't have them and I told the woman who attended to me that the next day I would call to pay them. Then I called twice to pay them by cell phone and the call was not returned and it will be 1 month since I took the exam.

I'm on medicare and my insurance gives me $100 toward purchase of glasses this company has a special 2 pair glasses for $89 but will not let me use the money from my insurance for this. So I figured that would just use my old frames and use money from insurance toward the lenses.but now they want to charge me a $30 fee for using my old frame on top of lens charge therefore trying to cost me out of pocket money that I really don't have. This is just plainly discriminatory.

Great people, but I spent 3 months waiting for my glasses only to receive at the end that they didn't follow though with it. They were very dodgy about who's fault was it after calling every day. Excuse central.

Very unorganized. Took appointment times after us before us. Disappointed in their selection of glasses. Will not be going back.

Optical Outlets is an establishment that has excellent staff, affordable prices and quality eyewear. I waited 60 days to write a review to assure the glasses was worth it. I'm very pleased with the frames, lenses and all options I selected. I will return for sunglasses next. I recommend them to anyone who don't care about a name. But care about quality and saving money!

Fantastic! What a great experience. 2 pairs of no line bifocals and eye exam for $78! And the staff could not be nicer or more helpful. What a great experience