Orangetheory Fitness, Miami FL

Best staff hands down!
I usually go to the COGA studio, but temporarily have had to come to CW, and the front desk girls have made my experience the best! They're always happy to help and make sure you feel welcome, even at 6 am.
Same with Cassandra, Mikey and all the instructors.

First, the instructors are great! Location clean.
However, the policy they have are unfair for example if arrive 10 mins late to class, they won’t let in for safety reasons, and charge $12 dollars extra for not going to class. This unacceptable.they said that if you get hurt because you missed the warm up they can get sued, terrible customer service.

When you signed your release is your responsibility if you get hurt or not.
You go to gym or to a class to destress, not to worry that if you arrive late you will get penalize.with our hectics lives and heavy traffic you can not predict.
En español! Es un robo! Por llegar 10 mins tarde.y no te dejan entrar a la clase como si fuera el Army. Una falta de respeto. No se lo recomiendo a nadie que realmente quiera ir a liberar el stress. Me enoje tanto que de verdad no vale la pena.con la cara dura me dicen es que estas tarde 10 mins y es un liability no te podemos dejar entrar. Que se vayan allá mismo.

I have been in this gym for about five months and I love the curcuits and trainers. I have lost 12 pounds and I am coming for more.

The best hour long workout there is. Before OTF, I hated cardio and literally had zero endurance. Now, I truly love cardio and my endurance levels have hit new highs. The instructors are great. The staff is terrific. The entire experience is unmatched. Everyone should try it. OTF has my vote.

Terrible customer service. My daughter and I, signed up to the first “free class” and arrived 15 minutes before the scheduled class time, but we were not allowed to take the class, because they require a 30 minute slot time for you to sign a waiver. They offered to reschedule our class, but we are never going back. When we signed up we were not explained that if we didn’t show up exactly 30 minutes before class start time, we would not be allowed to take the class. The front desk staff did not offer an apology or courteous response, they simply said that since we didn’t arrive half an hour before we could not take the class. We had such a bad experience that we are never going back. This is not an environment in which I would feel motivated to workout. Plainly simple they are rude.

Amazing and intense (if you put forth the effort) program that gets you fast results. Absolutely love going there. The staff are super friendly and helpful.

Friendly staff and great workouts. However, keep in mind the cancellation policy. I called and explained I need to cancel due to moving. While during initial sign up they explained how “easy” it is to freeze or cancel, they did “forget” to mention the additional fees associated with these actions. An additional month needs to be paid so I can “enjoy the benefits” of the membership for another month, even though I am not in town. Should it not be paid then it accrues until the account is settled. At least the people that helped me sign up remembered all the important information like why it’s in my benefit to upgrade to a higher tier package. Keep all this in mind should anyone decide to enroll.

The London Square location is extremely clean & organized. We also enjoyed the full body circuit workout, which includes an attentive & motivating trainer throughout the session. Mikey was our introduction to OTF; he was terrific! The heart monitor is also a wonderful way to keep an eye on your progress & goals! The entire staff is friendly & professional. Looking forward to our next class!

This gym is fantastic. The instructors are world class, and the classes offer great variety to your work-outs. A must for anyone who looks forward being in best shape!

Enjoy the workouts. You are treated like family. Cassandra, Mikey and Steven are always really look out for you.

Hands down, best choice I've made training at OTF country walk studio every morning. Their coaches are good and take an interest in you, I really like how they push for new goal, the overall vibe is great, and I have had nothing but good experiences. Very friendly front desk team.

After my first free class to try out the program, I fell in love! I signed up for the unlimited membership and I can’t wait to see my amazing results and transformation. The location was very clean and organized. They started on time, and the staff was super friendly and knowledgeable! Definitely recommend!

Love that my workout is complete and I see results. The coaches are amazing at pushing me to work harder. Love the energy! Had Mikey’s 90 minute class Sunday and it was just incredible.

Great workout. Coach Adrian is great. Great music except for that one Paula Abdul slip. Lol. People working out are great and supportive.

They really need to fix their system in regards to “zip codes” and distance to the studio. I love the coaches here, but this is the worst studio I’ve ever been to as far as administration and customer service goes.

Best workout in one hour! The staff is like family. Don’t waste your hour at a regular gym bc at otf you make the best of your time! The workouts are intense but at your personal ability

This place is great! The coaches are outstanding! Music is always on point! I know when I leave that I will have had an amazing workout!

Wanted a gym with a good trainer and came here because of the reviews. They put together a program for my specific needs and motivated me to achieve my goals. Recommend.

Love this place all coaches are excellent professionals from the front desk to the actual work out routine everything is well organized

Absolutely amazing! This place is definitely addictive, every single detail is on point. The front desk is exceptional, delivering the very best customer service every time and making you feel like family, the coaches are outstanding, Adrian is simply the best, he is equally able to push you to your limits while still keeping the workout 100% fun. You can truly tell there is passion in every single member of the staff. The structure in the fitness program is truly designed to challenge you. The equipment and the facility is always spotless and the equipment and technology available is top of the line. I can’t recommend it enough!