Orlando Credit Union - SODO Branch

I’m very disappointed with, orlando credit union I’ve been turned down with loans 3x and they never had the courtesy to call me and tell me that they disapproved me. I go to navy federal right away I get approved or at the dealership to buy a car. That guy Alfredo they got at the loan dept he is terrible never calls you back

Very helpful! Easy to contact and very communicative. Overall OCU has been a breeze to work with. Will recommend others to work with them.

If you have a family member with this bank and your family member owes money this bank will withdraw it out of your account. I do not trust them with my money. Now I’m short on bills. Thank you Felix from Orlando Credit Union.

Terrible customer service. Giving attitude over phone support.please train your employees better. This is why I am no longer a customer here.

I have been banking with Orlando Credit Union for about 5 years now. I had a loan with them for a while as well as checking and savings. They are friendly and I appreciate that it feels like a smaller, family-oriented bank. They have gone above and beyond to help me on numerous occasions. I am a happy customer/member.

Completely unable to talk to an actual human when you call. Just an endless chain of clicking buttons and being returned to the main menu.

Thank you to Malik for providing me with exceptional customer service. I was in the drive-thru and happened to mention that I recently had a problem with the mobile deposit app which I frequently use. He invited me to come inside and assisted me by showing me how to adjust a feature on my phone which corrected the problem! Malik was friendly, pleasant and beyond accommodating. He’s truly an asset to the branch as well as the overall institution. With qualities such as these, I anticipate a bright and successful future for this young man!

I spoke with Stephen a loan officer regarding a credit line increase. I was very nervous about applying being that I’m in the rebuilding stage of my credit journey. Stephen listened to my concerns and provided great information. At the end of our conversation I was confident enough to apply and was approved for my increase! I’m thankful for Orlando Credit Union. They truly care about their members.

Stephen Coughlin was horrible! If you get him as your loan office RUN! He has no sense of urgency or professionalism. I almost wasn't able to get my loan funded due to his lack of communication and attitude. Alfredo Morales saved the day!

If you want to be treated like a human, a neighbor, a community member of our beautiful city and not just a number or a customer then Orlando Credit Union is the place for you. From our first interaction Roberto answered all of our questions with honesty and helped my family with a great auto loan. We were about to give up our search and settle for a higher payment before we linked up with Orlando Credit Union. Roberto as well as the team members at the SODO branch are incredibly friendly and helpful.

Alfredo Morales' service was phenomenal! He went above and beyond to get our auto loan closed and funded. Definetly will be a return client!