Outback Steakhouse, Coral Springs FL

Subject: Extremely Disappointed with Outback Steakhouse in Coral Springs, Florida and Sunrise Location. We give up.

My recent experience at the Outback Steakhouse in Coral Springs, Florida, was nothing short of a disaster. After giving this chain multiple chances at different locations, this visit was the last straw that finally convinced my party and me to never return.   $130 thrown away on the worst service and food post covid.

Let's start with the most glaring issue: the service. Our waiter was practically non-existent throughout the entire meal, and when he did grace us with his presence, he showed zero willingness to assist us. We had to flag down the manager because our food was not only incomplete but also poorly cooked. The steaks were egregiously overcooked, the supposedly "loaded" potatoes were cold and devoid of toppings, and even simple requests like bread and butter for our salads were overlooked. Shockingly, when we asked for cinnamon butter, it never made its way to our table.

To make matters worse, when our waiter finally decided to clear our dishes, he thought it was acceptable to handle dirty silverware and then place it in our water glasses. This is beyond unacceptable and demonstrates a shocking lack of basic hygiene standards. He even left it on the table for us to look at while he walked away!

What's most frustrating is that this is not an isolated incident. We've encountered similarly poor service and product quality at the Sunrise, Orlando, and now Coral Springs locations multiple times. It's clear that there's a fundamental problem that needs addressing.

Outback Steakhouse, it's time to step up and take responsibility. Your staff desperately needs proper training in food preparation and service etiquette. Customers should not have to request items that should come automatically with their meals. We shouldn't have to beg for bread and butter with our salads or for essential toppings on a loaded potato. Hot food should be served hot, and steak should be cooked to the requested doneness. My $33 bone-in Ribeye arrived looking gray and dry, far from the rare to medium rare I had ordered.  My Wife's steak was so tough that she was embarrassed to say anything in fear of even more poor services.

Your quality of service and leadership have plummeted to levels we've never encountered before. It's evident why there's no longer a wait for tables at your restaurants. Congratulations on driving your business to an all-time low. We will not be spending another penny at any Outback Steakhouse location, and I sincerely hope you take this review to heart and make the necessary changes to regain your reputation.

Our servers name Is Ralph. He was very attentive to our needs. He did an exceptional job. You can tell that he loves what he does and did with grace. Thank you.

We had an absolutely fantastic time! My Server ~ Stephanie was the very BEST there is! She took GREAT care of us & she represented to Establishment to a "T" we LVED Her & she probably deserves a raise! The Restaurant is Amazing.and Stephanie's service and assistance was definitely "The Cherry On Top! "

Seating and service were prompt - Anthony was great! Food was perfect as well; everything came out quickly even though it was Saturday night, and was super tasty. Nice ambiance here, too

Always a good experience eating there. I tried the new steak in the menu. It’s called “Sheila”. The onion soup was delicious as usual.

Very dark inside. Our Waiter asked if I wanted a large or small draft. I asked how many ounces are each large and small. He didn't know the volume of either. I ordered prime rib rare. Arrived medium well. Advised the waiter and he asked " Oh did you order rare? " Wrong answer. Ordered mushrooms and asparagus. Shrooms were canned and there were only 4 asparagus. Disappointing. Ordered filet with lobster tail, the lobster tail arrived inedible. Disappointing. Definitely NOT recommended.

Stephanie was amazing! Prompt and always ready to take care of us. We’ll be back because of her!

Jhordane was amazing with the service. Great conversation and really helped to make the dinner a great one. Food was also delicious! Will be returning for sure.

Came with some friends to have a bite and it was good. Didn't wait too long to be seated. Our server was Jay. He was really great. He recommended the Carmel glazed pork chops and it was good indeed. 10/10 would recommend. He is really cute too. Overall great experience.

I had the coconut shrimp and cheese fries and they were good. Jay recommended the grilled chicken to my friend and she really enjoyed it.

Jay was awesome! He took care of me and my friends and made sure drinks and food were on point. Super great!

Jay took care of my family today, he was professional and efficient. Will definitely visit again!

Great experience! Jhordane knows the menu very well and made sure all of our needs were met!

The wait for food or drinks is too long. I used to love this place, but I'll think twice about visiting it again.

Just had Lunch with my family and had the best experience ever! Jay was so kind and attentive i definitely will be coming back to eat here and sit with him!

Food was great but the service from Jhordane was exceptional. He made us feel welcomed as if we were at home taking care of all our needs. Truly great. Needs to be a manager