Oxygenix Nail Lounge Lake Worth, Lake Worth Beach FL

I’ve been going here for a while now & everytime I’ve gone my acrylic nails and pedicures always come out beautiful. They are professional, patient, & super nice.

First time visit…
Daniella was amazing! Very professional, kind and warm hearted. She performed a gel manicure and pedicure for me, in which she was efficient and effective.
Daniella, thank you kindly for being so pleasant and caring. Truly appreciate you!
Kay

I’m from NJ and needed a salon that does acrylics. I walked into a friendly atmosphere. Leo did my nails, quick and perfect. Later the owner came and welcomed me asking how everything was. I’d highly recommend this place and look forward to trying their other services.

Did an absolutely amazing job on my nails. These are my natural nails and it looks so good. Amazing service everyone is super sweet!

A friend told me about this place so I tried it. I was very unhappy with my pedicure and nails.

Heather did an AMAZING job. She did not rush, she paid attention to my needs and every detail. Beautiful lined-up cuticles after, nice and evenly shaped, and even explaining some of the process and tricks. Really impressed!

Great Customer Service! Everyone is very welcoming and friendly, and my nails are amazing.

I’ve been going to Oxygenix since they opened. I won’t go anywhere else, as they are the only technicians I trust. The staff is friendly, the environment is comfortable and clean. They always make me feel welcome and I know when I leave my nails won’t break, won’t get infected and are beautiful. BJ and Jenny are the owners and will welcome everyone that walks through their door.

Horrible customer service! Told me if I couldn’t afford it don’t come there! Their prices are not set so please be clear you will be charged far different than what you are told when you walk in or look at their cost chart. Jenny has no sense of customer service and no professionalism! Everything including cutting nails short is $5 $10 $15 or $20 extra. If you question anything they give you an attitude and tell you if you can’t afford don’t come. And I won’t. I will find better customer service and better professionalism that doesn’t price gouge elsewhere. Every dog has their day, the nasty business of overcharging customers and making up prices as you go will be Jenny’s Karma at a later time, I promise! Update, please head over to Radiant Nails in Boynton! Much more polite and way better customer service. Paid more so it wasn’t about the cost it was always about the deceit and the nasty behavior! Not spending my coins where they do not want US!

Everyone is always friendly and helpful. Jenny is courteous and professional. Always walk out happy, and if I’m not they will make it right!

Unpleasant Experience with Questionable Treatment

My recent visit to Oxygenix left me with mixed feelings and a sense of disappointment that went beyond just a rushed payment incident. While I had initially heard positive reviews about the salon, my experience took a turn that left me questioning the establishment's commitment to fair and respectful treatment of all customers.

During my nail service, I was taken aback when the receptionist interrupted my treatment to insist on immediate payment. Despite politely requesting to wait until my service was complete, the receptionist's refusal, accompanied by an attitude and an eye roll, was both unprofessional and disrespectful. What struck me most was that this treatment seemed unusually harsh compared to the apparent consideration given to other customers.

This incident raised concerns about the possibility of discriminatory behavior. I couldn't help but wonder whether the rushed and dismissive treatment I received was influenced by factors beyond standard customer service issues. As someone who has never experienced such treatment at other establishments, it was disappointing and left a lasting negative impression.

Furthermore, I decided not to complete my service (no nail polish) and being charged the full price for an incomplete service only added to my dismay. I asked the manager if I could pay for the pedicure without the added cost of the nail polish and she rudely stated “no”.

It is my sincere hope that Oxygenix reevaluates its customer service practices to ensure that all patrons are treated fairly and respectfully, irrespective of any potential differences. Discrimination has no place in a professional setting, and addressing these concerns is crucial for fostering an inclusive and welcoming environment for everyone.

Nice nail teck. Daniela was gentle with my toes as I had an ingrown nail and she was so good I didn't even feel the nail being cut.
Thanks I will go back.

I made an appt with Jenny the manager of the salon for today (12/06/2023) for 2: 30pm for a nexgen (aka dip). I selected a color from their new selection of nexgen and/or dip colors which should be noted is at a lower price point than acrylic. Once my nails were drilled down and soaked off with acetone I was then informed by Jenny (the manager) that the color I selected from the nexgen/dip 'book' could only be applied like acrylic, which would then be an up charge. I reluctantly agreed, obviously being confused by the false advertisement and incorrect display, which Jenny acknowledged when I questioned her. She proceeded to do my nails and approximately at 3: 10pm her next client walked in who was apparently scheduled for 3: 15pm. The client observed that Jenny was no where near completion of my nails, and suggested that it might be best to reschedule due to time restraints and her needing to leave by 4pm. Jenny told the client she would be able to see them as scheduled and get them out on time for their next appt. Jenny then began to do my nails very hastily and sloppy. I brought to her attention that one of nails was crooked and another nail was missing acrylic on it exposing the corner tip of my natural nail, she then became very agitated. I then suggested that she takes the next client because I know she has somewhere to be and I have no problem waiting for her to fix these mistakes. The client ended up leaving opting to reschedule, Jenny then told me she will have BJ her husband do my nails from now on.
(I was previously going to her husband BJ but stopped because on two separate occasions I had an appt with him and was told once I arrived that he would not be in or was unavailable despite having an appt. I understand that things come up or emergencies happen but it would of been nice If they would of notified me so I could of saved myself the 40 min drive from Palm Beach Gardens.) I felt very discarded and disrespected in that moment. When paying for a service especially a very pricey service such as nails I should not have to settle for anything less than perfect. She then began to try to give me excuses and lie and said that I came in early and that she was working on me for more than an hour. After reading over the numerous complaints and 1 star ratings this seems to be a pattern and I'm sure Jenny will review the store cameras and clock and see that I came exactly on time and not a moment later and that she actually had to be retrieved from the back while on the phone to do my nails. After some back and forth between myself and Jenny I opted she soak my nails off because I absolutely refuse to give my hard earned money to an establishment that treats its paying customers with no respect or consideration. I strongly suggest if you are reading this review save your time and money and go to Dila Nails in Boynton Beach the reviews speak for themselves!

In response to Jenny's (the manager) comments:

Jenny if their were any statements I made that were false or inaccurate you would most certainly make it known based upon your previous responses with the numerous and exponential other disgruntled clients.
Also, you did not "choose" to soak of my nails I DEMANDED such be done. By no means was I going to give my money to a business that disrespects paying clients and has the nerve to get agitated when asking for the job to be done correctly!
The fact that you and your establishment have the same complaints from multiple people on different platforms speaks for itself. Jenny is the problem ALL of us or is the problem YOU and/or Oxygenix nails lake worth?

Love this place! I have been going to Oxygenix for YEARS! Since its location in Boynton Beach. When I found out that BJ opened a second location in Lake Worth, I followed him there. I refuse to go to anyone or anywhere else. The facility is always clean and the staff is always friendly and accommodating. I have never left disappointed.highly recommend.

The facility was lovely, clean and well organized. The equipment was sterile and removed from sealed packages at each station. The staff was pleasant and professional. I will go back!

I went in for a soak off of my old nails.and walked out with a Fresh Nextgen Set! Thanks BJ your customer service is Elite
Assignment DEFINITELY understood

Last time I came here I had an excellent experience. Should have left a review then. This time I came in for a simple manicure, no polish. When I asked my manicurist if he could give me a couple of extra minutes for hand and forearm massage he told me no that they were a nail salon. I paid my $23 and left