Palazzo Pool & Spa, Cape Coral FL
| Address | 3326 Del Prado Blvd S, Cape Coral, FL | ||||||||||
| Phone | (239) 205-6100 | ||||||||||
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| Website | www.palazzopoolandspa.com | ||||||||||
| Categories | Swimming Pool Contractor | ||||||||||
| Rating | 3 4 reviews | ||||||||||
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Palazzo Pool & Spa reviews
4Had a new pool build with this contractor that was recommended by the general contractor for new home build. Contract stated they would contact if any issues arise along the way. Zero communication the whole time. They just did work with out notification and then issued construction escalation costs. Felt they had poor communication and under bid the project to get the contract. Seems dishonest in their business practices. Would not recommend. Project ran 30k over the quoted price.
Ron, Fran and Charles do a great job with your pool from the design to the finished product. We worked together to design an infinity pool with a captains walk and I could not be happier. They made sure that everything was perfect and it is a piece of art in my backyard. Highly recommend!
Update: After my post on March 30,2022, Palazzo Pool and Spa hired a new project manager named Charles. Ron the owner brought Charles to our house, the job site and Charles promised us that he has the authority to finish the project and that when he is finished, we will be totally satisfied with the product. While it took more than 2 years and lots of aggravation for the first 16 month's, once Charles came and took over the project, all changed for the better. The pool is finished now and is absolutely stunning. Charles was super responsive and did exactly what he promised! The 5 stars are definitely for Charles and it is also fair to take back my negative comments about Ron as he did, albeit late, come through for us in the end. Thank you Charles for doing a great job, wish you were onboard from the beginning, you are a wonderful and honest person! Thank you Ron for bringing Charles onboard, the pool is awesome!
Avoid at all costs. Will take your money and run. Unprofessional top to bottom. Will act friendly and cordial until they have your money, then everything changes. They have no problem lying to you, not responding for weeks, dragging things out, etc. They'll blame any and all issues on everything else but themselves. Heed the warning and the other reviewers and send your business elsewhere.