Pandora, Boca Raton FL

Awful service. For starters, do not order to “pick up” at this location. A waste of time. They make you wait in a long line just to pick up items. No organization whatsoever when it comes to facilitating shopping. Why have an option to pick up items if they’ll make you wait? See photo.

Staff is rude, speaking directly about the girl that do the online order deliveries. Not an effort what so ever to help customers. Plus charge for services without previous notify the amount.

I went to buy earing and this worker name isabel told me I was to broke to buy a certain pair of earring when I asked how much they were

Staff is rude, it’s as if they don’t want you to buy anything. They seriously need to learn better customer service skills. Most of the girls in there had an attitude. Buy online instead.

Some of the employees are so rude and they feel superior, they look at you like you are trash. I will never go back to that store

I bought different bracelets and necklaces, lots and lots of charms i have my bracelets full of charm, i bought rings etc. I do not recommend this store because one of my rings fell off a stone and they didn't exchange it because I bought it in another Pandora store during a trip. Really disappointed.

Stopped in at open on Valentine’s Day - I was standing next to a guest when an associate came over and asked who’s first. Me being a gentleman I let the lady go first figuring I’d get taken care of next. I patiently wait for the next associate but no one even came or acknowledged me and then a line started to form. I keep waiting and then I’m instructed to wait in back of the line after already waiting a good 20 minutes with no assistance or instructions prior - would have loved to have gotten my loved one a surprise gift but after that experience I did not want my money going to that store.

I have been coming to the store for the last 3 years since I moved to the area. This is the first time that I experienced such low class customer service. Especially by the manager, Paula. I went to pick up my online order which I was told they had no record of. However, I previously visited another store that had marked the order has already picked up. So there was a bit of confusion there, which this is not her fault. However, after explaining to her, she was able to look up my order with ease, and gave me my items. So very strange how she said she wasn’t able to before, but then now she was able to. So that was the first lie. Second one was she told me that she wasn’t able to give me a box for my order Since they were ineligible as an online pick up in store order. The previous store I went you had no problem giving me a box. Again, keep in mind this is not a gift box. This is just a regular box that I requested for a bracelet that I paid for. I told her on the website upon check out that it does give me the option to purchase the box for a dollar. She said that’s the policy and she wasn’t able to accommodate me with a box Then tried to upcharge me to spend five dollars on a gift box. I’ve spent so much money at this location several times, and I honestly cannot believe That I was treated this way. I’m not one to try to give bad reviews for nothing but this bothered me so much and her attitude about the situation was not that of a managers. Now I’ll have to drive 45 minutes Out of my way to go to a different location just out of principle. I will never shop at this location again.

Love Pandora but this location has awful customer service. If you can go to Coral Springs or Wellington save yourself the trouble.