Pandora Jewelry, Hialeah FL

I went to the 2 Pandoras in Westland Mall today for a cleaning and neither of them wanted to do it for me!

The first Pandora told me a girl that they were not doing it because of a supposed event that was going on and that it was coming next week, I would like to add that there were like 6 employees doing nothing and no customers! They were empty and with a lot of free time.

Then I went to Pandora which is inside Macy's, there were 3 people doing NOTHING and gossiping as they were talking loudly (it was a young boy, a young girl and an older lady). There was no line and no customers, I approached the lady to have her clean me and she told me that they do cleaning once a month!? I asked him what day they would be cleaning and he replied: this month we won't do it honey, come next month! With that answer I didn't even want to buy a charm

Terrible service, lazy employees!

I don't understand what the problem is with this Pandora's jewelry service! House I come from there is a but in this option! Now I came on a Sunday and they tell me that they only do it from Monday to Friday until 5pm! Don't they think about the people who work during the week? I came because it was close but I will definitely have to go back to the miracle mile!

You are going to make a claim and the girl does not give you any solution, if you do not have the receipt you cannot take the bank statement to prove that you bought there, you do not have the Macys card either, my bracelet is still under warranty and they do not help me solve my issue, they sent me to Google to look for the Pandora customer service number to solve my problem, if you are representatives of the Corp you should help customers who buy there. It's a shame, don't buy there unless you want to keep your receipt for months and years, that's the only way they serve you

The worst customer service in a store I have ever received. Impossible not to get upset if you have to change something despite having the receipt and the item was bought the week before, unused and with the same packaging. I felt that I was not in the United States. Many employees and none of them know how to make changes, at least the ones that I met in two occasions that I have had the need to go to this PANDORA store IN THE WESTLAND MALL, HIALEAH, FLORIDA. Having to change in 2 occasions for the amount of articles that I have bought in Pandora for years is nothing but the worst experiences have been there. They do not have the slightest idea of ​​respect for the client and the service. Despite the fact that I paid for the item, and paid the change difference, they did not pack the gift for me. What is happening? Pandora administration must be worried because they are going to lose a lot of customers.