PANDORA Jewelry, Miami FL

Horrible experience trying to make a return at the dadeland location. The staff had a sign outside the door to wait outside despite the store being empty and 5 team members just standing around with no one attending incoming guest. After a few minutes I was looked at (which means come in I guess) and when I mentioned the return they said I had to go back to the store I purchased it at. Multiple reviews mention the same thing (with great disappointment for such a known brand), so i decided to call customer service and they said I could return it to any store. It's a shame that they treat customers like this. I will no longer be shopping for my wife daughter and family at pandora.it left such a bad taste in our mouth. We truly loved the brand but I don't understand how this practice is allowed for months on end with no correcting the issue. Many reviews for this specific location say the same.

Terrible attention from the shop assistants, they had no interest in serving customers or selling and were also very rude.false advertising, they had 50% off signs on all the shelves in the store when only a small session was the one that had the discount

I’m only giving one star so I can write a review. This location and all the associates are absolutely rude and do not follow any of the pandora rules when it comes to exchanges. Every where online says an online order can be exchanged or returned in store. I was gifted a ring and went in to exchange for a smaller size. The two employees at the door stared me down and didn’t even want to let me in at first. Then an older lady with black hair and black glasses took us in and said “what do you want” very rudely. Then told me they didn’t have my size when I purposely checked online and it says “in stock”. She didn’t even look for it. I asked for a return and she said they can’t do returns, it’ll have to be online. Absolutely horrendous experience, they were literally pushing people out and not even listening. She was chit chatting with another employee and since she had to actually work she treated me poorly. Would never go there again.

If I could leave a 0 I would. I was walking through Dadeland Mall when my niece said let’s go to Pandora she was in front of me, I was directly behind her. The woman monitoring the door took a stand to block the door and told her she couldn’t go in I took a step forward and said she is with me and the woman said you can’t go in. There is a way to say things and explain why we couldn’t enter, I believe there were 3 people being attended in the store. I left and purchased what we needed at the Pandora in Macy’s.

I arrived at the store and as soon as I entered they asked me what I needed. When I arrived I let them know that I was coming to pick up, the blonde lady turned around and ignored me. A few minutes later another person tells me what I need and rudely she tells me that I have to go to the back. He sent a young girl and she was very kindly helping me, we finished with my first pick up and I asked her if it was possible to pick up another one that was not yet ready and she told me that she was going to serve someone else but she would be happy to help me. (since my order was not ready and I clearly understand), then another girl with very long hair arrives and sees that the young girl who perhaps did not have as much experience needs help and in a super rude way she starts to help her.moving everything in a manner and making gestures of discomfort and annoyance. I stood to one side waiting for them to finish so I could pick up my second order, then the lady who was rude at first who was wearing a mask arrives and tells me what else I need and I explain to her, she tells me it's not ready and I ask her if Is it possible to help me since I did it three hours before and I am looking for something that was already ready.and she doesn't answer me, she just leaves, she brings me the bracelet and very quickly she gives it to me and she tells me ok here it is. They never look you in the eyes, their tone and vibe is one of not wanting to help. At that moment as I was leaving I saw a girl that I sometimes meet at the gym and she told me omg they are super rude and she prefers not to buy. This experience means not going to this place

Worse pandora location. Please don't go here to spend your money, International mall or the falls location will treat you with more respect and not treat you as if you were in a mcdonalds drive thru.
I've never had so much attitude from employees like I did at dadeland location. They even gang up on you. The manager is the worst one. I went in on Saturday to exchange an item I was gifted but did not fit and I was told that It was only possible to return at the original store it was purchased at, Which is a complete lie! No where in the receipt or on the website return policy does it say that! This location does not abide by any pandora rules. Worse experience.

Earlier my mom and I arrived to the Pandora jewelry store to exchange the same ring that she bought for a size smaller and we were told by the associates as we walked in that we couldn’t exchange it since it was from a differing store and if we were to exchange it we have to give them a difference despite us purchasing it through another Pandora Store for the same ring, just different size with an attitude. The associates we dealt with should learn how to follow Pandora policy concerning equal exchanges and treating customers with respect. We won’t be coming back to this store due to the lack of respect and total disregard to store policy; we’ll also be filing a complaint against the store for lack of training regarding policy and customer service.

This is the best pandora store I have been to yet. The Brickell city center store was horrible customer service and engraving was incorrect. I came to the dadeland store and they made all of the wrongs right. They fixed the engraving and customer service was unparalleled. Thank you Dadeland Pandora! Staff was friendly and hooked me up. My girlfriend and I thank you. Brickell city center, step it up.

Terrible customer service I needed to replace something that arrived damaged and they didn’t bother to try to help barely gave me the phone number in a rude way and calling me mami (the actual manager), terrible business approach I was going to buy a couple of things too and I literally told them but none of the 5 ladies that were there doing nothing tried to sell me anything DONT waste your time or money go to the international mall location for a decent service

Today started off unpleasantly but I ended up learning from this experience. I walked into the Dadeland Pandora store and was greeted by Daisy. She was very informative and kind to me. I was told that I couldn’t do an even exchange there due to their numbers would be affected. After asking more questions the representative was willing to make an exception but was told that she still couldn’t do the exchange without all the items on the receipt, even though I was only exchanging one of the items and they could have keyed in the rest. This isn’t about Daisy, although she didn’t help do the exchange for me, she was patient and showed me a great bracelet for my mother. This is about the representative Andrea who decided to jump into our conversation. She was listening to it, which was fine, but she got frustrated that I was asking about the return process. She chimed in and told me that the charms had to be scanned for the return, so I simply reiterated what she just said when she visibly got frustrated and rudely told the other lady to just send me to customer service and be done with it, as if I wasn’t standing there. She said some other things under her breath when Daisy finally called her out and said “I got it” to deescalate the situation. It was uncalled for and unprofessional. Before I left, I kindly asked for Daisy’s name and the other lady Andrea who gave me their name in a smug way. I don’t know if this is her actual name, but she is the thin girl with long black hair. I don’t understand how you can be proud about treating others with disrespect. Anyways I went to the Falls where I got treated with respect and gladly purchased an extra $200 on top of the exchange. If you want employees who are happy to be there and take their time to treat you fairly do not go to Dadeland. Do yourself a favor and go to The Falls where they go above and beyond to make sure you leave satisfied.

Valery's attention was great, he was sweet, kind, and he advised me very well! Thanks Valery, you were great. In the same store there was a Dominican lady who had spots on her skin that were sabotaging Valery's beautiful attention. They should check; since it is unfortunate that an effort and a nice attention can be harmed by a person like that lady! But Valery solved it with love, kindness and quality of service!

The customer service is the worst. One the sales representative was plucking her eyebrows in front of everyone and when we came in and was not very helpful. This hasn’t been the first time one of the representative were not cooperative and rude. Honestly, if you’re looking for good customer service and good treatment, don’t come here.

The jewelry is good, the employees of that Dadeland Mall store are heavy, the customer deserves respect.

Great customer service and very helpful the store's beautiful itself and the people are too I really enjoyed my shopping experience at dadeland