Parkside Grand, Pensacola FL

I currently live here in parkside grand and have been getting targeted every since we moved across the country from Colorado. 3 hours into moving in we already received a complaint about the movers bringing things in and my kids playing. We went to talk to the downstairs neighbors and told them we are still moving in and my kids have a lot of built up energy from being in the car for 20 hours. They continued to knock on the door complaining about my kids playing, we stated to them that they are just 1 and 2 they dont know any better at this stage in their life. We spoke with the property manager and she stated to us that theres really no way to control the kids playing in the house being that they are toddlers and that the downstairs neighbors can either transfer apartments or they can deal with it. They did not want to be transferred and are STILL complaining on us. As of 1/30/24 the property manager came to my apartment to observe and heard how heavy my 1 year old walks. She then suggested they come in to put carpet down to try and soften the foot steps. She mentioned that the complaints have started becoming excessive even though none of them are before 7 or after 10. Its a nice apartment complex but is definitely NOT KID FRIENDLY. We have only been here a month and have been targeted and pretty much labeled as noisy since day 1. We dont have parties nor do we have a lot of people at the apartment just simply my kids playing in the house. We’ve had talk after talk with management and nothing seems to get solved. IF YOU HAVE SMALL CHILDREN DO NOT MOVE HERE OR YOU WILL BE THE PROBLEM. MATTER FACT DONT MOVE HERE AT ALL.

Initially on move in day my family (my husband, 1 year old, 2 year old, and myself) were very excited. This all changed approximately 3-4 hours after we moved into our second floor apartment. We received an email from the office stating that our downstairs neighbors complained of our children’s movement noise level. The office did not come to assess the noise.

I personally went downstairs and introduced myself to our downstairs neighbors and formally apologized stating that we just moved in and that my children were a little stir crazy from the 20+ hour drive hoping that building rapport with them would help our neighbors understand more about why our apartment may appear to be noisy.

Approximately 1 hour after talking to them and while setting up our babies cribs for bed time, downstairs neighbor comes to my door complaining again. I apologized once again and explained we were trying to get their beds fixed so that we could put the kids to bed for the night. This event took place well within normal noise hours and certainly not past our designated quiet hours.

A couple days later we were having a small
get together with 2 adult friends and their 5 year old and our downstairs neighbors once again came up to complain about our footsteps.

When we received our keys, a welcome pamphlet was handed to us with what you are expected to hear from your neighbors (which of course normal living sounds including footprints were included in this.) A letter was passed around to all units mentioning footprints were to be expected after the complaints we received. 1 week later we received a letter on our door (not even personally handed to us) with the header “noise violation” that stated “these occurrences tend to happen every day and throughout the afternoon/evening. Even though most of the noises happening are considered everyday living/everyday noise, we are still receiving multiple complaints about the volume and length of how long these disturbances last. Please make a conscious effort to keep these noise levels down. ” This letter states these are everyday noises but yet has a noise violation header.

We toured this apartment complex in November with the children. The office member did not make any implications that my children’s noise level in the model apartment that was empty was excessive or would be an issue for a second story apartment. I reached out to the office manager and she made statements such as you are doing nothing wrong, children will be children, you are not in noise violation despite receiving that letter, your neighbors are complaining multiple times but we just want to keep you guys aware of the complaints, the floors lack padding and insulation, the walls are thin, and that the neighbors were even offered a different unit and they declined to move in an attempt to make us feel better about our experience.

On 1/30/2024, about 4 weeks after we have moved in, the manager came
to assess the noise for the first time since we moved here because they are continuing to receive noise complaints from our neighbors (now apparently upstairs and downstairs). She said that my son is definitely the source of the “excessive noise” complaints- my 1 year old who began walking less than 3 months ago. This apartment complex may have a kids park, but it is surely not welcoming to small children who are going to make any type of noise. I would not recommend this apartment complex for families as most of the time it’s only the second and third floor apartments available and you risk the chance of having neighbors like ours.

Of note, our own apartment vibrates when our upstairs adult neighbors walk around and make any movement. We even hear their complete conversations sometimes and we have even heard noises we would prefer not to hear but understand that just comes with apartment living and will happen with people residing above us. We have made conscious efforts ourselves to be respectful of our neighbors but it seems to not have made any difference especially when it’s the building itself.

Nice apartments. Only complaint is the fire alarm would go off in the middle of the night.

I absolutely love my complex & the entire staff! Everyone is extremely helpful
& nice! I’m glad I chose this place not to mention it’s very elegant

All I've been asking for is that they please fix the sauna, it's been 5 months since the sauna has been broken. I even went and contacted the company "sunbeam". Nobody in management called to get this fix. P.s. The gym is dirty

It’s been a month since we moved here; and we like it. I read some bad reviews about this place being dirty and noisy. I think the apartment management is doing their best providing a pleasant experience for the tenants. Unfortunately, not all tenants are good and considerate. Overall, it’s quiet and have great amenities. The gym is nice and new; it has a sauna and nice bathrooms. Great location too.

I really enjoyed living at these apartments before management was changed.the new management does not care even in the slightest about the residents here. She came in and saw people had curtains on their patios and made them get rid of them even though that was never stated in the lease that curtains weren’t allowed.my life was threatened by a neighbor and police got involved and still nothing was done. I was told I could move out if I wanted to but nothing else could be done.the maintenance crew is about the only good thing this complex has going for them anymore.

The PROS & CONS.
PRO: They have a very modern and innovative pool area with gym, grill and good mail locker system for your packages. The interior apartment (at least mine) 2bed - 2 bath are quite spacious, good fans, a lot of storage space. Pet friendly with multiple walking area and gated parks including one for children. There's garage for private parking if available. 2 spaces too clean Car.
CONS: The reason I took a star I live in 1st floor, the apps are not sound proof I constantly hear loud footsteps and just overall not enough sound barrier. The dog poo culture is border line insane, prepare to step on it, clean it or maybe start a poo fight who knows its everywhere nobody cares. The price is ridiculous the trash is always fool and far away. The most annoying con is the fact that they have two condos in the same place with the same numbers wich means delivery is impossible.

It was a beautiful and lovely space, the surroundings were e always clean and whenever you had an issue it would be rectified quickly. Baylee was awesome and verbally the view was spectacular. We love living here

I toured Parkside and it was lovely! The property and apartments were by far the cleanest nicest I’ve toured so far. The staff were so friendly and answered all of my questions before I even had to ask! I felt so comfortable and welcomed!

Parkside Grand is by far the best Apartment Community in Pensacola, the Apartments are huge and very spacious, plenty of parking, pets are always on leash, everyone cleans up after their pets and if they don’t Mgmt will definitly address it, they address all maintenance issues promptly and kindly, the Apartments and grounds are very well kept always, the pool area is always clean and the pool rules seem to be followed by everyone, everyone is so nice and friendly, I must say even the dogs are so sweet and so well trained, and I’d like to add that it’s a great place to live if you are Retired or Empty Nester or if you are Disabled and in need of a place that’s Handicap Accessible then this is the place for you I have been living here for 6 months and I absolutely love it and I have every intention to renew my lease it’s such a great place to live it’s always quiet, they have a very nice playground for the kids, safe location, very close to shopping, Airport, Interstate so if you’re looking for an Apartment I would definitly stop by and see Baylee Davis the Assistant Manager she is Wonderful she assisted us with our Movein and she is super sweet, she is the best Assistant Manager she’s always ready and willing to assist you however she can not just at movein but even after you become a tenant she treats you the same, she’s a very sweet person, I absolutely appreciate all of the Staff for what they do to make Parkside Grand What it is that’s why I give the 5 Stars, I would give them 20 if I could so with that keep of the Excellency Parkside Grand.