Pearson Vue Testing Center, Fort Myers FL

Absolutely Horrible! They purposely hide phone number and email address! Literally no way to contact them! It's crazy!

I am so frustrated with this place.
If I could choose anywhere else in the world to take this test, this would be the last place I would come. I have an exam scheduled at 8 AM and we’re in the middle of a hurricane warning, this place has zero communication with me.nobody answers the phones (been calling for two days) and I am risking my life to go take this test and show up to a potentially closed location because Pearson Vue doesn’t answer their phone nor email their clients or give them a courtesy warning to say “hey we’re not gonna be open please don’t show up stay home and stay safe”

I am writing to you as an aspiring PMP candidate that has been studying rigorously for the past 9 months in preparation for my PMP exam. I opted to take the exam from home due to the convenience but it was by the far the worst mistake as it turned out to be a complete nightmare.

I was scheduled to take the exam last Tuesday, December 14th, 2021 from my home. When the exam started the Pearson VUE proctor talked to me through the online portal and told me the ground rules. I started the exam after 10 questions they told me to stop whispering the questions or mumbling which I didn't do. I am 48 year old and I can control my behavior. I always follow rules and procedures. I answered another 5 questions and got a pop out on the screen they they revoked the exam because I was mumbling. It was extremely unethical. The provided me with a case number for a few seconds and I didn't even had time to marked it down when the screen disappeared.

I have never cheated on an exam and this experience was by far the worst test taking experience of my life. I am at a loss of words.

Two days after reporting the case to PMI, PMI told me that they contacted Pearson VUE and they told them that I was mumbling. I requested recording and I haven't received a respond yet. We pay money to take the exam and we want to be treated right.

WARNING FOR FUTURE CANDIDATE: do NOT take the exam from your home.

Horrible experience with people working at this facility. Specifically “Guy” was his name.

I am reviewing the 1058-11691 PearsonVUE testing center. I’m done at the gateway Sanibel bank.

If I could rate zero stars I would. The older woman at this location who I believe was the manager was extremely rude. I arrived on time and was told I was late and she made me wait while others were being assisted. I had a horrible experience.

Don't Use the PEARSON online test option, HAd too much trouble getting my PC work with the 1mb UPLOAD AND DOWNLOAD SPEED AND SUPPORT WASN'T ANY HELP IM NEVER USING ANYTHING WITH THE WORD PEARSON IN IT, DEF NOT HAPPY. JUST GOTO A CENTER INSTEAD OF ONLINE MORAL OF THE STORY, Horrible company with terrible rude staff and customer service
I will be referring all my students and friends to use something with a little more integrity

Worse customer service ever. They take forever to answer calls and when they do they put you on hold and disconnect. Ihave been trying to get a simple answer for now 3 days. Furthermore, proctors are rude and do not explain all the test taking options. Worse test taking center ever.

Took 20mins to get someone on phone then another 40 mins of getting no where. The agent who initially took the call had to call someone else putting me on hold every five minutes. I still have not had my issue resolved and no email from support. Bottom of the Barrel testing company.

Fantastic testing experience, the ladies running the center were great, plus I aced the exam!

The customer service for a company that is the stepping stone in offering a life changing service that they do is absolutely horrendous. It is appalling that they can get away with such a lack luster performance. While I am in shock and full of disappointment I hope a wake up call happens and they take more pride in what they do for the people of Florida. Wake up tomorrow and try and be better. The future of Florida is begging you.