Penske Truck Rental, Pensacola FL

I work there, so the team is pretty good, I look forward going to work even though I'm semi retired.

We had a great experience with Kyle. He helped us get a great deal and worked with us on a stressful situation.

Was charged for some corner piece inside the cargo area at the top when I returned the truck. I did not stack anything high enough to reach the top corner of the truck. Also the agent mysteriously could not find the picture he took of that section of the truck. I paid for something I was not responsible for. I told the lady @ corporate I would never rent anything from Penske again.

Had truck available last minute when another company called to tell us truck reserved for us was broken down. Rates were reasonable, truck was reliable, and service was excellent. Hope I don't have to move again for a long time, but will definitely use Penske if I do.

I would of given a 5 stars, but due to the lack of professionalism at this location, I won’t. I interacted with an employee yesterday when I picked up a moving truck without any issue. My husband stopped by later and this specific employee bad mouthed me to my husband about our experience at Penske. I won’t be using this company again due to this unprofessionalism.

Matt helped us after getting taken advantage of by a moving company. Highly recommend this place for any trucking needs. Cut us a great deal and helped out of a major jam. Thanks Matt

Called ahead of time and as soon I arrived spoke to service manager and had headlight replaced. Very exceptional place.

What a amazing experience. Fast, simple and customer service was totally amazing we got a long trip ahead of us and Allen Rowe was awesome and so very helpful

Thank you guys so much you helped make this move a bit easier

Matt, Chris and Christina were very helpful! Got me a truck right away, truck was clean and just what I needed. Highly recommend!

Got a truck there to move from Pensacola to Birmingham. Young associate Chris helped us with everything! Extremely satisfied. He was very helpful, let us have the truck a night before our reservation day, explained all about the vehicle and answered all our questions. Absolutely happy with his job! He also extended our reservation for extra hours for free so we can drop it off a little later. That gave us more time to unload our belongings. Definitely recommend this company and this branch specifically. Great job!