Peoples Water Services Co, Pensacola FL

Rude people in this place
The water guys are creepy
Call the office they all act like there zombies talking to you not helpful
Could care less attitude

Paid our bill on time always and they shut us off business is probably run by tweakers given the area.

Asked why my bill always went from $80.00 to $8.00 every 2 months, I was basically told that I was too stupid to talk to. She explained to me that if you use more water, it will cost more. What a freaking novel idel. Someone else should get on this bandwagon. I am going to try to talk to the new hire, he will probably be smarter.

Terrible company. THEY WILL CUT YOUR WATER OFF even if you pay it days before the deadline. They started doing this frequently in 2022. Very bad practice on their part. Paid the bill on time. They turned it off 2 days later. Awful.

They think they have a monopoly. People aren't stupid. Even when you pay your water bill on time, they will shut it off. Their phones don't work half the time and they don't seem to care about community well being. Only $$$$$. Won't take long before law suits start to happen.

WARNING! Don't wait until 3 days before the deadline to pay your water bill. THEY WILL CUT YOUR WATER OFF even if you pay it days before the deadline. They have a slow billing department and have vultures running around turning off water when they THINK you didn't pay your bill. This has happened to us twice in a row in 2022. We paid both times well within the timeframe.

I had a water bill I couldn’t pay because of a water leak. The manager at that time had them remove my meter because I told him I knew how to turn the water off at the meter, my leak was so bad. I couldn’t afford a plumber.

Water bill was 29.00 and they were going to cut it off. Called to pay it because it was so small I honestly forgot to pay it and the lady was so rude and charged me an extra 20.00

Cut off my service with no notice over 7$ bill and cost me 30$ to reconnect alone so I've now been without water for 3 1/2 days over $7 and now ecua will not reconnect my service at all

I wish I could give them zero stars. One of the worst companies I have ever worked with. Very rude and unprofessional staff. Will shut your water off without so much as a late notice, warning or courtesy call. They won't even send someone out after 5 to fix their own mistakes leaving you without water for at least 15 hours (likely more) making it impossible to shower after work that day or before on the next over their billing error.

Miss Patricia was absolutely amazing! I called her crying like a baby and she helped me every step of the way. She was so professional, helpful, and more importantly kind! In the customer service world sometimes you just don’t get the help you need but I would recommend her for a pay raise, management recognition, or some kind of an award. She’s a great face of this company and she turned my entire day around with her positive attitude and helpful spirit! Thank you again!

Love Monique Barnes

I really need someone to explain to me, not being from here, why this company exists? Why does Pensacola need two water companies? Why does this one never have answers and just tells me to call the other company with issues? Why do I have two water bills? Ive never resided in a place that needed two water companies. This city is small compared to a lot that only have one company so that can't be the purpose at this point.

Wow, with the pandemic and families out of work, Peoples Water decides to do an increase. Are you kidding me! Where is your compassion? Shame Shame Shame on you.