Pep Boys, Merritt Island FL

Needed a repair urgently Mr. Rick took me in, took care of my car and got it back to me the next day, friendly kind of affordable and couldn’t be better at service. Lifesaver and gave me practical options

Richard was very polite and made sure my service was done the right way! Excellent customer service!

They used quality products, I was in and out in a very reasonable time. I had an oil change and tire rotation. Very Satisfied

Rick saves the day staying open passed business hours to help with a flat tire! Best customer service and the price was right too! Thank you Rick!

Down 2.5 days without my vehicle because of a starter. Had to have it towed and utilized their service and waited 5 hours. Communication was poor as I waited for it to be fixed. Got the truck back with a "new"starter, had it in my possession for less than an hour, and it wouldn't start. Had to have it towed again and worked on the following day.
They took the appointments over the broken truck they gave me back.and made me feel like i was wrong for expecting to take precedence. Found out the first starter was refurbished without that disclaimer being discussed. Second starter put on.and I'm really confident in it.insert eye roll here. Don't recommend!

Tried to get a service done here. They claimed they, and I quote, "didn't have oil for diesels. "

If you know anything about cars you know how ridiculous this is.

The customer service was excellent. I was able to drop off my car and was notified as soon as it was ready to be picked up.

Wouldn’t change my oil because I wouldn’t give them my address. So I went to Midas just down the street. While Midas asked for my address, the manager there didn’t even blink when I declined to give it up. Guess who got today’s business (and the in future) ? Not Pep Boys.

Richard is absolutely amazing! He is always willing to help in any way he can! He really makes me feel like I’m valued as a customer.

As usual, excellent customer service and communication. The job was done correctly and efficiently.

Amazing place. Had a tire go bad on vacation and pep boys looked out for my family. If I was local, I wouldn’t go to any other shop. Staff is amazing, prices are good and they didn’t act like kids are an inconvenience. Top notch job. Y’all make the pep boys brand shine.

I went here for an oil change and they didnt even bother checking any of the other levels in the car (such as the water level for the radiator).
This place is absolutely terrible

Ron at the service desk was very patient as he explained to me their package deals. They have senior citizen discounts and if you go online you can get a coupon.

Had new tires installed. Price was good, service was on time and the technicians were friendly and helpful. Would recommend.

Had an electrical problem and was out of town. You guys took great care of us for a reasonable fee!

Great fast service, I was in and out for a tire change in no time! Highly recommended. Staff is very kind as well.