Pep Boys, Ocala FL

Josh was excellent! He was helpful, took the time to examine the car before taking it into the shop. He was kind, personable, and genuinely had our best interest at heart.

If we have any car issues in the future, we will come back here!

Great customer service. Dana was a super nice guy. Helped me with any questions I had. Very personable. I will continue going back just based off the atmosphere.

Treats customers like family. Always clear and precise. Gets the job done with a smile. 11/10 everytime.

Guys didn’t try and upsell me service. In fact, gave me a better, more inexpensive option for my issue. Thanks Dana and staff! Stay honest!

Everything at the shop was great. Great associates, great management. Only issue I have is with Pep Boys corporate. When you advertise and e-mail a 25% off oil change coupon it should be a 25% off oil change. Very misleading. Coupon does not include the oil. My $90 oil change amounted to a $4 discount for the coupon. Misleading the consumer, and highly unethical of Pep Boys.

Couldn't find my size tires in Ocala. Dale had them & promptly scheduled me in 1st thing in the morning to put them on. Great service! Keeps you informed of all their incentives (which are great). Friendly, smiling team. Definitely will be back.

Pep Boys Are A Excellent Car Repair To Have Your Car Repair Excellent Management And Service Guys Doing The Work!

Excellent customer service! We pulled in with an emergency. Our car was overheating and it was a Sunday and they were open! Dana was super helpful and diagnosed our car and offered a ride home. They were very honest and helped us get back on the road.

Handled all my issues in a timely manner, friendly staff, I will return for my maintenance & repairs

Awesome people, always giving out the best experience not to just me but to everyone that I see that show up.

5 Stars from start to finish. I driving from Landolakes Florida to Lake City to pick up my daughter in passing through Ocala my battery light came on and called Pep Boys on a Sunday and had the pleasure of speaking to Dana who stated he would honor our Commercial Account and could install the alternator if needed. Dana & his staff had us back on the road & their service surpassed our expectations. Thank you Dana, you are amazing as is your staff, thank you so so much.

I really appreciate all the help they did for me, they explained everything I needed to know and were very reasonable with their prices.

Pep boys do their best. Josh was a great front desk guy! They did not have my tire. So they had to shop for it. They kept me well informed by text. And the next day I was on my way. Thanks for speedy service and fixing my flat.

Top notch service. Jim went out of his way to find the right part for my car and to make the total service a little more affordable for me. Also, there is no denying the Pep Boys quality of work.