Pet Supermarket, Lake Worth Beach FL

As soon I walk in to the store I was greeted by the young lady name Jennifer. She said hi I she can help me with anything I said no iam just looking. She seemed already annoyed with the response I give her. I walk towards the crate were they dontate food for the animals. I was looking she said can I help you with an attitude I said no iam just looking. She said that's for donation but with a flustered response. I went around the store to look for the merchandise that I wanted I found it and I return to the counter were Jennifer was at and i inquire the flea collar the advantage brand she had an attitude and assumed I wanted the drops her response what size is the dog I said small but I don't want the drops I want and I quto the flea collar she states what drops with an attitude and I said I want the collar they don't have it in the advantage brand. I said try the other brand.she stated they don't have it. Try Adam's I said okay were is it located she pointed I ask her again she had attitude. She had to repeat her self. It was un called for I won't go to that store again due to unlack customer service skills I am taking my business else were bcs of this interaction I had with Jennifer. I hope you guys talk to her and train her how to treat the customers with respect.

Three months ago, Sam the store manager didn’t want to refund us the money for the five dead glofishes. We weren’t experts about the chemicals in the water for the fish tank for the fishes. Sam on the other hand, should’ve been understanding about the situation & refunded us. They offered a seven day guarantee for the fishes, but she didn’t want to accommodate us by making an exception. She had a trifling attitude & looked miserable. She needs to learn how to speak to people without being rude & having an attitude. As a manager, you are required to be understanding to your customers & being able to satisfy your services to them. Sam was not being a manager with her rudeness. She needs to change her attitude & be more polite to customers & be more understanding.

Thank you so much Andy for being such a kind person and taking such good care of the animals. Our errand run to grab cat food ended up being a highlight of mine and my son's day thanks to you! It's obvious the employees here care about the store and its customers.

Manager accused my dog of pooping outside, when i watched my pup pee. Told me "no i saw it poop". Okay sure there. Well my girlfriend ended up picking up poop that didn't come from our dog. It was sad because Beta fish are dying, their scales are peeling and flaking off, the water was cloudy, and the fish are on their sides on the bottom of there small cup 12oz cups. The management is rude, has little to no knowledge of how to maintain a stock of beta and other fish, will not be using this location anytime soon. Hope everyone has a better experience than I did at this location.

Love this location. Easily accessible and staff is amazing. I fell in front of the store and the employees came out to check on me.

They are amazing.

New to Town. Staff are pleasant, supplies are adequate and this location is a positive energy experience!

I visited this location today and I was pleasantly surprised! This is not a great area, so I wasn’t sure how the service and store would be. Everybody I interacted with was helpful and nice.
Christopher helped me find what I needed. He painstakingly explained all the collar choices and helped me try some on; all while my hyperactive puppy and bored 7 year old bounced around us. He was patient and informative. Plus I could tell he genuinely likes animals and knows what he’s talking about.
Thank you!

I love this Pet Supermarket! The employees are always a joy to talk to, they're so friendly and are readily available to help you and answer your questions. I brought my kitten here once and they were really nice with her

They are very welcoming, super nice, friendly and knowledgeable. They have a wide variety and some unique items we haven't seen before at other stores. Definitely worth it to check them out!