PetSmart, Lake City FL

Incredibly diverse selection of animal related products and services. I picked up health related treats for my dog while my wife found toys for the cats. Great staff, easy parking, and a clean shopping experience.

If you’re wanting to buy a fish don’t go here! Went in with a very excited 3 year old about getting a fish only to be told that we couldn’t buy a fish unless we have a tank with a filter AND heater AND it had to be a 10 gallon tank. For a fish no bigger than a quarter. Would not even sell me a beta fish even though they also sell beta fish tanks that do not have a filter or heater. Not to mention the beta fish are literally in plastic cups for who knows how long waiting to be purchased.

Signed up for Puppy training paid for 1 private lesson and the group sessions to socialize my 13-16month old Rottweiller puppy. Staff very eager to offer services. The first trainer never called me. The 2nd trainer was good we did the 1 private & 1 group session with her then I had to travel to Florida regarding hurricane Idalia I was gone 2-3 weeks. I was told we could reschedule his training when I got back. The day I got back the trainer told me to come get a refund she was no longer training she was moving on to something else……she referred me to a trainer at PetCo in Sterling VA, however, I refused. This is the 2nd PetCo I’ve tried to get training for my pup at, the first was In Lake City Florida. If you don’t have by proper training available don’t offer it and certainly don’t have your staff offer it so eagerly. I will go somewhere reliable. I spent a lot of money at PerCo on the programs and everything and now I will not step back in the door of a PetCo.

They have been reducing the selection in the cat department entirely too much. They might as well change their name to DogSmart.

The cashier was friendly. However, floor staff could use some personality. In customer service, blank stares and single word reply doesn't look good. If you don't wanna help, don't ask

I get my dogs nails clipped here. I go out of my way to get there because, unlike my vet they never cut them too short. Every salon tech is careful of my dog’s arthritis has treated my dog kindly and really takes time so she doesn’t get stressed. I highly recommend any of the salon techs and it’s worth the trip.

I always bring Juno here to pick out a toy on his birthday. Today Juno turned 10, so he picked an alligator. He's a happy boy!

Courtney did an absolutely superb grooming job on my giant fluffy polar bear of a dog! (Great Pyrenees). I was so nervous because it was his first ever groom but he couldn’t have been better hands! He looks and smells fabulous. Thanks so much!

Went to PetSmart for tropical fish. I was disappointed in the selections that were available but still got a nice assortment. Sales rep that helped me was friendly and answered all my questions and was very quick with collecting the fish I picked out. Cashier was also very friendly. Good experience.

Nice staff but I also go to PetSmart for the Banfield and this didn't have one. All-in-all good.

I deliver goods here and its always a delight. Everyone I deal with is very quick and friendly

The staff was wonderful! Even though they didn't have what we were looking for they directed us to go to the Gainesville store as it is bigger and would probably have what we needed! Thank you for having such a caring staff

I went here to actually find a pet turtle but, left w a male Beta (Siamese Fighting Fish) He is still alive and well. The staff on the floor and register all were very knowledgeable about their animals and supplies for pets. A+

It's a good company to work for. The staff is friendly. You will learn something new everyday. The manager is by the book on everything. If you plan on working in the salon, just know it's fun, but it's also very hard because of all the policies that are in place. The policies are there because of the liabilities they have with the pets. This location aims for perfection and does not deviate from policy. They have a decent employee discount. But as I have said, great company to work for, but it is challenging and hard. So be prepared to be on top of your game when working here. And good luck.