Physician Associates - Waterford Lakes, Orlando FL

Always late for appointments you end up waiting at least 45 minutes PAST your appointment.

The PA awful they don’t know what they are doing and they misdiagnose all the time.

They don’t care about your health at all

I saw Dr Soto once and he rushed me and basically through I was crazy. I had to beg for blood work because I knew something was wrong and I was right!

Do yourself a favor and find a doctor that actually cares about your health, not this one!

Dr. Sandra Morales is amazing, funny, professional and very caring woman. I bring my 2 boys here and they love Ms. Morales.
Ms Valecia is an angel, very professional and funny, love the way she is with everyone! The staff in the front also Amazing, I am very glad I found a great team! 10stars!

I love the doctors and some of the nurses are amazing however I had a horrible experience today. The receptionist was rude and dismissive. I was told that I had a 2: 30 appt over the phone yesterday and I arrived at the office at 2: 13 today. When I arrived the receptionist asked for the patients name and after a few minutes she stated that I missed my appt. I explained that I was told 2: 30 and tried to show where I saved it in my calendar. The reception continued to say that I was over an hour late and missed my appt. I told her that someone made a mistake and she said well she can only go by what she sees. She said she’ll tell the doctor that I was over a hour late and see what she says. She then came back and suggested that I go to urgent care or try calling back another day. She tried to make me look like a liar and could care less about their mistake. In all my years of coming here I have never been treated so poorly. I hope she sees this and learns people skills because she’s a liability to the business and is giving this amazing establishment a bad rep.

Dr Kovats was very rude! Talked down on me coz i had gained a few pounds over Christmas holidays! He even accused me on not picking my BP meds.coz he forgot he had me on x6 refills.wish i had DR Sotto.n had to pay for services! Communication! Communication

I have been bringing my child to this clinic for years, when they were located in the previous suite in the Waterford Mall. For us, it's always been a great and positive experience these many years. Even when my child has been sick and I've had to make calls to the peditrician for their advice & recommendations they have been prompt and efficient in getting back to me with good feedback. In all honesty I feel I've been blessed to have found this clinic and doctor that has helped me maintain my child healthy throughout the years.

I have been a patient of Dr. Soto for years. He is friendly and very detailed on his work. He always ensures that your condition is determined with certainty by requesting proper tests. Recently Dr. Soto called me on a Saturday to see how I was doing from a previous visit. What other doctor does that on their own time anymore? Greatly recommended

I have been going to this place for more than 2 years, Dr. Soto is nice but the staff is so rude.the only reason I am not going back is because the staff.

Well, my rating isn't on the doctor as I canceled before my appointment. It took me 3 days to schedule an appointment. My call wasn't returned until I said I have tried calling for 3 days. I was having an issue with my pregnancy and got voicemail. So, better customer service is definately needed. And if you are short staffed.do something about it.

I signed up as a new patient and my appointment was 3/23/12 at 9.40am. By 11.10 doctor soto had still Not seen me so we left. No apology from reception. For 30 minutes I was apparently the next person to be seen. Terrible service especially being a new patient.luckily we have plenty of choices so they have lost our business. I am sure they don't care!

Waited 4 weeks for an appointment. Showed up early, waited 50 minutes in lobby before being seen. Very incosiderate of other people's time. However, the office staff and Dr were very polite once I was seen.

Expect a long wait time in the waiting room. Expect to see other people with an appointment scheduled after yours to be seen first. After you are brought to your room, expect another long wait time. After the nurse checks you, expect to wonder if they forgot about you.

Negligent staff. Zero communication within the office; if you told the person who set up the appointment what the reason for the visit is, expect to tell it to the nurse, and then again to the PA/Doctor. If you end up seeing a PA (which of course they didn't tell me on my first visit until I was in the room) for nearly all your visits like I did, when you finally see the doctor, expect to recap your entire history of going to that office because he'll have no idea who you are or why you're there. Poor communication with patients. No guidance. Surprise bills after they told you everything was settled.

I am never going back there again. I also refuse to see a PA instead of a doctor anymore because of my poor experience at this office.

If your child is sick, forget about getting same day appointment because it is next it impossible. You will be asked to go to urgent care. Seems that they only exist for well baby visits which are scheduled. I wish I would know when my kids will get sick and maybe I can get a scheduled appointment with them. So unless you are sure you child will never get sick so you won't need to see the doctor, look somewhere else. Look for a doctor who who will have time for sick kids.

I used them for about two years, and they were always slow. I always waited at least 20 minutes for my appointment, which was always weeks after I scheduled it. They never had earlier times.

They have also scheduled multiple appointments if possible so that it takes more time (example: if you need a physical and also have a problem, then you'll be getting two appointments, not one to take care of both).

We've seen Dr. Burzynski for almost 9 years and she is absolutely amazing! I drive almost an hour to get there just because she's that good! I haven't had problems with any staff. Usually get back quickly, although we have waited a few times when they were really busy, but I appreciate that they always try to give same day sick appointments.

Dr Bielawny delivered both of my kids. They were very professional and he made the experience very pleasant.