Pinch A Penny Pool Patio Spa, Tampa FL

If there was a way to give 0 stars I would. Chrystal is rude and condescending. Does not want to take the time to let you speak or understand your concerns. Talks over you like she is the queen of the world. All after a tech comes over to your house. Claims brand new equipment is broken. And doesn’t bother to try to knock on the door to speak to you or show you. Don’t trust them and don’t waste your time or money.

This store has definitely turned around. The staff here are so friendly. I was able to get pool service and repairs done quickly and efficiently. Thank you to Alee and Crystal for all your help. My pool equipment looks great and runs even better. I will be using you guys for all my pool needs.

Pinch A Penny has been an awesome resource for helping me care for my pool. Not only is their free water testing a great perk for ongoing maintenance but their service technicians are extremely helpful. I recently needed a new filter. The service technician upgraded my system and went above and beyond to replumb my equipment making it more efficient and user friendly. I will continue using them for all my pool needs.

I recently bought a home in south Tampa and needed new pool equipment. I called the store and Crystal had the owner Alee out the next day to quote me on everything I needed. She also went above and beyond to get me the sale price and every bit of savings she could. The repair technician was great and my pool looks beautiful! They have a great team here! Thank you Crystal and Alee for your quick service!

I visited the store and spoke with Alee. He convinced me to upgrade to all new Pentair equipment when I needed a new salt cell, my filter was ancient, and my pump needed some parts. Alee installed the equipment. It was fast, professional and a clean install. In all, a great outcome, as the new setup worked better than my old piece mail of equipment ever did.

Spa heater stopped working. Tech looked at it for 2 minutes without even opening it up and told me it was completely shot and needed to be replaced. Called Hawkin's Electric and their tech opened up the heater and replaced one part. The heater is working great again. Pinch a Penny just charged my CC $195 for the trip 5 minute trip charge. I'll never use them again.

UPDATE 10/2023: Once again so grateful for the incredible customer service, knowledge and efficiency of this team. Another great experience from my initial call with Crystal with her kindness and help troubleshooting to the district manager, Alee, coming out same day himself to ensure we had a solid plan in place, and then to the team solving my issue and installing a new pump the following day. Can't recommend them enough, and this store is the only one I call or visit when I need anything pool related.
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So thankful for the knowledge of Allen and Brian G. They are true professionals and experts in all they do! We’ve been dealing with an old pool and various issues — they have identified things that have gone unnoticed, and went above and beyond to solve our problems. Also, any time we go in to the store, everyone is so helpful, efficient, and knowledgeable that they get us right what we need and on our way. Truly a customer-focused business that we’re lucky to have in our neighborhood.

Had a couple hiccups but they took care of right away with great service and even had the store manager help out.

I had my pool equipment "refreshed" three years ago by another company. After their refresh it never really worked right and they left the configuration clunky and not set up correctly. The pump was so loud, you could tell it was struggling to pump enough water. It was so poorly configured that clicking the wrong button would drain the hot tub. The valves were poorly done, etc. I finally got sick of it and contacted them again to redo it. They couldn't even look at it for 6 weeks. I called this pinch a penny and the owner of the store was out the same day to look at my setup. In detail, he went over with me every issue I had (and some I wasn't aware of) and what needed done to fix them. I signed off on the quote and they were there four days later to do the work. It wasn't cheap, but it works perfectly. They replumbed everything that was causing an issue and put new controls on it so everything works perfectly. My experience with pool companies in the area had my expectations low going into this, but they really impressed me. Not that it matters, but the equipment area is even cleaned up. It looks professional. They didn't cut corners and everything was done so well. My pool pump is about 1/3rd as loud and the flow is about double what it was. Lastly, all the functions work the way they are supposed to. I can't reccomend THIS pinch a penny enough.

I've been putting up with them for years. Just go somewhere else.keep the deposits, to be clear, they would not return the jug deposits so I ran over them

I’ve had a hard time finding a consistent, attentive and helpful pool company here in tampa, until I found pinch a penny. I use them for my pool service (outdoors uncovered south tampa pool) and they are fantastic. Keep my pool looking perfect and help me with any service needs/repairs, and I buy my pool products from them. Brian at the south tampa location is a great guy. He actually takes the time to listen and explain what’s going on, knows all about pools and pool cleaners, and finds good prices for everything as well. If you’re in tampa and need a pool company for any reason go directly to pinch a penny, and the south tampa store location.

Long overdue review. Brian is fantastic to talk to with his knowledge. He has saved me a lot of time and headache. I have referred him to all my neighbors

This pool company is the most incompetent I have ever seen. Our heater broke so they sold us on another heater brand. It wouldn’t communicate with the existing automation and they were not able to fix the issue. Then, they were not maintaining the pool chemicals properly according to the pool equipment manufacturer and the heater they sold us on broke. $5k down the drain because it broke a week after the warranty. Now we have to get a 3rd heater in 3 years of a newer pool. Then they drastically increased the pool maintenance costs on us and the pool is constantly in terrible condition. It’s totally green and cannot use it for our Mother’s Day get together we are hosting with family. These people are incompetent and crooks. Don’t use them for service. And they are the most expensive for equipment so don’t buy from them either. Online or Leslie’s is usually cheaper

Ali the manager is great to work with and offered great customer service on a warranty that the company was pushing back on.

After being referred to this store by the pinch a penny that I normally use. I called at the beginning of the month for an estimate on resurfacing and decking. It was initially scheduled for 5/3 and on 5/2 we rescheduled due the person who is doing the estimate was out sick- which is fine. But that’s two phone calls I’ve had going over what I need done and where my house is located. We agreed to reschedule to today, 5/17. I received a message this morning confirming the appointment for today. I called Lee back and confirmed and said I’m available all day so if they want to come early they can. The appointment was made for 1pm. At 12: 45,15 min before the appointment I was called by someone that informed me I lived too far and was in another territory. After I informed him that my local store does not do resurfacing and they guided me to the South Tampa store. He seemed very confused as to why they would do that and it’s very far for them. My house is 13 miles away…. It’s not that far. The person I was speaking with informed me they would talk to the GM call me back. Guess what, no call back was made. If my house that’s 13 miles from the store is such an issue for the only pinch a penny in the area that offers resurfacing, why wasn’t it mentioned earlier?

Brian was so helpful cleaning out our pool creeper and replacing a broken part. His expertise on all of our questions relating to our pool was very impressive! Adam the owner was very knowledgeable and helpful as well. We will be back! We love to support local businesses!