Planned Parenthood - Pembroke Pines Health Center

The place is tidy, clean and the staff and medical personnel are very friendly, the problem is when paying, they force you to pay an amount and when your insurance claim arrives it turns out to be much less, and they do not refund your I have been waiting for money for 3 months and every time I call, they tell me that they are going to send it to me and my check never arrives, now I went back to the office and it happened again, in short, if you don't want your money to be stolen, don't go to this place.

El lugar está ordenado, limpio y el personal de staff y médico es muy amable, el problema es al momento de pagar, te obligan a pagar un monto y cuando te llega la reclamación de tu seguro resulta ser mucho menor, y no te reintegran tu dinero tengo 3 meses esperando y cada vez que llamo, me dicen que si me lo van a enviar y nunca llega mi cheque, ahora volví a ir a la consulta y me volvió a pasar, en definitiva si no quieres que te roben tu dinero no vallas a este lugar.

I just moved to Florida and was looking for a specialist but unfortunately due to appts being booked out til December, I had to get an appt at this location. If I could give this place a negative 10 I would. The nursing assistant gives false health information. She literally told me it’s bad to shower after intercourse and tons of other inaccurate information. Wow. I can’t imagine what she’s told other patients. If you’re young and don’t have insurance please pick a different location. I have medical insurance and am absolutely appalled with this place and staff. A waste of time and a major disappointment.

Unprofessional staff. Male doesn't know any prices or have any clue of what's going on in establishment. Female not only has a glitter sign on her name tag that says "I don't know I just work here" wow! While I'm talking to the guy and he's shooting off random prices she is literally rolling her eyes because I want to know a definite price. Ridiculous to have this type of treatment in Pembroke Pines

I asked the receptionist for a pregnancy test, she told me a price, then another one came and told me another price, exaggerated prices, and with a very bad attention.

If you’re a student and don’t have insurance don’t go here. They’ll make you pay out of pocket hundreds of dollars. Would give 0 stars if I could

Very wonderful place! My doctor and nurses were super nice and very professional. I felt very safe going in for my first ever birth control implant.

Scheduled me an ultrasound for today. Canceled it last minute. When I called they say they don’t have ultrasound on weekends! What’s the point of wasting my time and making that appointment! They blamed it on the call center people.

I've been a paitent of Planned Parenthood for nearly ten years, and have been to plenty of different facilities throughout many different states.and I have to say by far the best one I've ever had the pleasure of returning to is this location in Pembroke Pines Florida.

The staff are excellent Always friendly, welcoming and quick to offer assistance whenever needed.

The APRNs and nurses have wonderful bed side manner I've never felt uncomfortable and have always been treated with respect. Even during a routine  scheduled appointment on July 23 2021,   while dealing with a mTBI from a week before, I was still suffering the major side effects that come with a concussion. My normal blood draw turned south as I began to feel dizzy and extremely light headed. The nurse jumped in quickly to assist and honestly, without all their help to cool and rehydrate me, I'm sure I would had to have a hospital visit that day! As embarrassed as I was to have caused such a scene, I was tremendously thankful and so humble for all their help and nourishment to get me back on my feet and feeling better! That experience along with my routine visits have been nothing but positive and pleasant!

Planned Parenthood is a wonderful choice for Healthcare, especially for us LGBT folks and I'll always been so thankful for their existence, just as I am for this location! All of the staff ARE AMAZING and I thank you for all your continuous hard work to keep all of us healthy and confident!

-Julian O'Connor

I had an excellent experience at this location. They called me on my cell when it was time to come in (due to Covid). The wait was not long at all and the entire staff was a pleasure to be around from the front desk to the techs and nurses. My appointment was quick, efficient, and discussed with me in great detail. Dr. Stumbar was amazing as well. Thank you to the entire staff:)

These women are quick, efficient and effective. Grateful for kind souls in a clinical arena.

Nice not to have to drive all the way to golden glades for hrt anymore. Staff is really kind and professional as well. Always a little bit of a wait but it's never been too bad.

EDIT: The walls are thin and I could hear staff members repeatedly misgendering me in the adjacent room, absolutely disgusting. Also god forbid they mess up your prescription because you will not be able to get ahold of them to fix it. They sent my pharmacy a prescription for intramuscular injection with needles for subcutaneous injection. Now my shot is multiple days late and I've heard nothing from them.

This place has been great. The receptionist is sweet, the doctor as well. I did a Pap Smear test, HIV test, Gonorrhea test, Chlamedia test, HPV test, Syphilis Test and they also checked if I had breast cancer etc. All results came to a negative on their website where you can sign in and check for your results and don't have to wait for no calls from them to tell you your results. Most results I've received really quick, I'd say in less than 1 week. And some within a minute. Thank you. Happy new year. I think those awful reviews are perhaps from other places that compete with this company and try to bash it. So, have me as proof that this place is good. 1-1-2022

Really great staff that cares. I was able to get my Testosterone pretty easily with this planned parenthood compared to the last.

I’m so disappointed about the service. I made my telephone appointment about a month ago and then today was my appointment day at 1: 30pm. They did sent me an email to remind but never send me any other email to link or what I have to do before my appointment. I wait until 2pm was nothing happen, no one call me, no email. I try to call back so many times but always busy I left my phone number and got no call. It’s awful service

This clinic doesn’t care about their trans community. My testosterone medication is always being denied. I have to call everyday to get my meds. Plus appts take forever for no reason. Now I’m out of testosterone and I’m just waiting to hear back from them. This is the worst experience ever. If you care about your mental do not go here. You will be waiting forever to hear back from someone. I call multiple time to get no answer. They cancel appointments. I miss days for work to come to the office and they are closed, but they made the appointment. I’m out of testosterone and I’m having issues getting more.

If I could give 0 stars I would. Made a telehealth appointment for birth control prescription at 6pm and waited for almost 30 minutes to speak with someone. Had to wait even more after that to see the doctor. I spent almost a whole hour waiting for what was less than 5 minutes speaking with the doctor. My medication was never sent to the pharmacy and I cannot reach the clinic. I’ve called the location multiple times every day since my appointment (1 week ago) and cannot get a response. I left my number and explained my situation and still have not gotten a call back. I even left a message in the MyChart patient portal and no response there either. At this point I’m going to have to go somewhere else and spend more time and money for my medication.

This is the only planned parenthood that I have a problem with. You get to your apartment and they cancel it for no reason. Then they make a new one for you and cancel it. Dislike this place soo much.

So upset! I made an appointment for a pregnancy test. I show up about 10 min early to find a closed sign on the front door. I am standing outside with other people who also had appointments and none of us were contacted to let us know that this particular location had closed early for the day. They location opens at 12: 00 noon and my appointment was set for 12: 40. When I called to see what was wrong the woman on the phone told me the location let the call center know at 8am that morning that they had to close for the door. But myself and others (which were waiting outside with me) were not notified. This is really frustrating especially when someone is in desperate straights and needs to know if they are pregnant or not. So disappointed because I thought planned parenthood was suppose to help people. But I just felt jerked around.