PNC Bank, Tampa FL

The worse experience. I went in to do a foreign exchange and this teller Heidi? Not sure fully of that is her name since she said it very lightly and had no bank tag on her. She was not friendly, looked like she hates her job, no thank you hi how are you and started to lightly curse under her breath about the computer not doing something she needed. Then she tossed the receipt and said that’s it. I asked well where is the money she said it’s been deposited into your bank. How about if I wanted it in cash or if I was overdraft? I’m sure she didn’t act this way when she was interviewing for her job. Absolutely disgusting, good luck in the corporate world girl.

Poorly managed. Tellers barely respond through drive thru. The customer service is terrible.

Helpful and friendly staff, I have never had any issues here, and I am always greeted when I walk in. One visit there was a line at the tellers so another employee took me to their office to help me out.

Poorly managed branch with no consideration for time management. If your teller is running behind with one client maybe help them out or hire someone else. So ridiculous to wait 30 minutes, not be helped. Got fed up and left. Not the first time at this branch. This is my regular experience here.

Dealing with difficult times, this bank has made everything alot easier and is very helpful.

I want to be charitable, as these are some very nice people. But every time I have gone in the last 10 times, I have experienced a ridiculously slow teller window queue. My suggestion would be for them to reallocate the resource person who sits near the door, handing out deposit and withdrawal slips - something that until 5 years ago we could manage ourselves, thank you kindly - and place that person at a teller desk to accelerate their queue processing rate.

I understand that the drive-thru is serviced too; but then, all the more reason to think about accelerating your queue.

Again I would ask whether the average customer cares nearly so much about the convenience of having a deposit slip handed to them (that they can easily pick up themselves) versus having the queue time cut in half.

Otherwise, really great people and I hope they will at least consider my wisdom here.