Pollo Tropical, Miami Lakes FL

The food is good, place is crowded for lunch, just improve more personal cleaning the place. We went then by the drive truck, bad experience.boy taking the order outside don't match with the order inside. The lady cashier was angry with us because she need to re do the order. On that she don't give us a receipt. Base on that we call the store phone option 2 at 2.30 pm on Friday and after 5 minutes a recording stated your are calling in off service hours. What a terrible service

Paid extra for white meat. It was dry as a bone. The black beans were pretty decent; the white rice meh. The key lime pie was good.

ONE of THE WORST locations of Pollo Tropical. Almost an hour for a simple order to be ready? Really? The only reason I put a star is to leave a review. The company needs to do something about their system and employee training. It’s embarrassing! I don’t think I’ll be ordering from here again.

Warning. Do not order online. I placed my order and went once I got got a text that food was ready. Not true. I had to wait another 30 minutes after I got the text. They finally asked for my name, then went to prepare the order. Horrible. Faster to just order there.

I love the delicious, fresh food they sell. My only hang up is the WAIT TIME and the long line. The staff is on point, to move the orders along swiftly.

One of my favorite places to eat chicken. They serve fresh food all the time and at reasonable prices.

They have to put more staff. I came early in the morning and the cashier was not there for 3 mins and chicken was not ready.the drive through is super slow and

Excellent place to eat with the family and super affordable. The place is clean and the customer service is great.

The best Pollo Tropical in town, flavors like real cuban food; well done. Congratulations to all staf.

Disgrace to Miami Lakes. Horrible service. Older ladies have NO CLUE how to give customer service. Maria does not speak English nor does she care about customers.

Service is now terrific, great ambience, professional and clean staff.my number #1 Pollo destination!

This location has improved a lot. Although, They are pretty busy most of the time the service and food quality are great! I always come here and in my opinion this is the best pollo tropical in Miami.

One of the worst pollo tropicals I have visited. Long lines. Last time I went there where some nasty bugs in the building. Would not reccomend to anyone

Bad service from Ashley in the drive thur. To much attitude. Even when I got to the window she was giving hell to every other customer trying to order.

I have been visiting this Pollo Tropical once or twice a week for at least the last 14 years. Lately I notice that the small portion in the Mojo Roast Pork plate, no even a full container how I think should be and the French fries are the worse fries I have tasted, and resuming they give you a ticket with a survey invitation that is no longer working.

There is no going wrong with Pollo Tropical if you want fast Cuban Food! The downfalls are simple, tge Drive-Thru lane is always massive, my suggestion is always go inside whike you are able to. The service inside is fast, yet the line is long, but A LOT faster.

The Chop plate is a shame, only 5 small cubes of chicken. Lol. I won't go there anymore. For sure.

Disappointed in this location. I went with a coupon for $3 off of a family meal, but the boy (young man) that took my order did not say that it would not be valid. Then I get to the window and the girl is like, oh.this is for the family meal that you need to make. Then the girl also told me that oh. I can´t give you a receipt because the machine is broken. Umm.what? Really? What kind of business is this.