Popular Bank, Sunrise FL

Very friendly, extremely helpful & highly professional staff! From the bottom to the top, everybody welcomes you with a smile. I delt with a lot of banks in the past, & this one & this branch is the best!

Update: Another great customer service experience! Had to get a cashier's check yesterday and Sachi handled the transaction. She made sure the information on the check was accurate and was friendly to boot.

I was very happy with the customer service I received this morning. Kudos to the teller who handled my transaction and answered a few questions about my account. He was very pleasant and didn't rush me even though he was also taking care of the drive-thru window.

Very difficult to use their bank on line. Support staff in the Sunrise bank not helpful. Closed my accounts after 20 years.

I have been using this branch for 5 years and the atm is always down, nobody answers phone calls. I am not happy.

System in Florida is outdated Is very obsolete. They need to improve. Employees needs to be more polite. I was there on February 2020 to send money to my sister bank account as an emergency. It took 3 or more days for her to receive the money. They do not wire the money. You deposit the money like is going out of the US and they sent it by other means that takes a long time.to get to the destiny. Is like PR iis not part of the US. And their BPPR in PR doesn't belongs to the same Banco Popular here in Florida. Very very old system.