Pottery Barn Kids & Pottery Barn Teen, Coral Gables FL

BUYER BEWARE! Ordered late July and still have not received items! It is Mid October! I mentioned cancellation a month ago and was assured the items were on their way from Georgia. Absolutely false information. So embarrassing to buy a gift for someone and it not be here by the date of the shower or even the birth!

There is a heavyset, Hispanic woman, 45-55 years of age, I think she is the manager there. She is so unprofessional and rude. I have been to pottery barn to shop three times within the last two weeks. Gratefully, I’ve been finally helped by other employees but she’s always the first employee that I run into because she does nothing but stand behind the counter. She has such a poor customer service approach. Everything bothers her she doesn’t want to help and behaves like a low class teenager rolling her eyes. They should really reconsider having her there.

Pottery barn is a joke. It’s so expensive for absolute terrible quality and their customer service is very poor. I spoke to customer service because I had purchased a backpack for my son for school and I informed the customer service agent that the backpack was peeling on the side and it has never been wet or washed. She told me because we hit the year mark literally by a couple days
there was absolutely nothing they can do when I asked to speak to a supervisor she refused.

What can I say about this store, very incompetent employees, none of them know what they are doing, the refund system is horrible, I did refunds here and a month later after my third trip to this store they still haven’t process my refunds. I have one week left actually to give birth and still dealing with their stupid refund system and another trip next week to this horrible store. They should change their refund system which doesn’t make any sense and have better trained employees.

Very expensive and horrible delivery personnel. Took months to deliver and showed up damaged with only only one of two beds. We agreed to take it for a discount but they
would not get back to us. Rude service people. Not helpful. Not smart.

Absolutely love this Pottery Barn Kids. Staff is extremely nice and professional. Bought a stained princess pillow from them and they were more than happy to resolve the issue for me without hesitation. Great staff and atmosphere.

Eugenia Lanao. Excellent seller. Patience and dedication with clients. I highly recommend it.

This is the worst experience in have ever had regarding customer service. We spent over $150 between a Customized Roller BackPack, Bottle and Lunch Bag. Just after 3 months of use, the pulling stick got stock, it barely come up and down. Well, I called Pottery Barn Kids to ask for tech support and custom Service, big surprise, they do not provide any type of service. So we spent $82 + tax for a roller backpack that now is half damaged. They wont even refer us to a place where to take it to get it fixed. DO NOT PAY FOR THIS POTTERY BARN PRODUCTS, NO CUSTOMER SERVICE AT ALL.

Potterybarns for kids this place is incredibly a paradise for the little ones in the family, they become their own designers for the interior of their room and everything they need to decorate it.
New born, kids and teenagers find ideas and the staff that works is very attentive and professionals in their specialty, the interior design of each room to your liking and desire.
High recommend place for your next decorative project.