Prestige Windows & Doors, Miami Lakes FL

MAJOR DISAPPOINTMENT. Long delay to submit a permit to the city, 2 different install dates a month apart, I was told a 2-3 day install and ended up to be 5 days, the crew didn’t work on Saturday as I was told they do, had to get a whole new wireless alarm system since my wires were covered over, wires cut or magnets damaged. If only the magnets were damaged it would of been easy. The 2 man install team only had a 2 foot step ladder for a window that was 9 feet tall so they had to use my ladders. From start to finish was 5 months and not the original 3 we were told from the sales rep. I can say the windows are a very good quality but Prestige just does the install and buys from the manufacturer. Not a very Prestigious Company.

Very professional company to deal with for my impact windows, job completed on time as stated, and left everything neat and clean

We had a great experience with Prestige Windows & Doors from start to finish. The designer we worked with, Malena, was friendly and helpful, staff kept us posted on door status and delivery, installer was talented and respectful, and best of all - they handled the inspection process for us. Our impact doors (front and back patio) are so nice. We will recommend this company to friends and family moving forward.

The very best, proffesional, on time, no problems whatsoever, I shopped around alot, prestige gave me the best price, they took care of me big-time, Robert scavuzzo is my guy, don't bother shopping, prestige is the only way to go

Tremendous company to work with. I had a pleasant experience with Prestige Windows and Doors. They offer quality products and excellent installation crews. My house is protected and ready for hurricane season.

Extremely happy and satisfied with the professionalism, product quality and customer service from Prestige Windows & Doors. From the beginning, Michael Palmer was very knowledgeable and helpful to get the right sliding doors for my needs. He presented all options and was upfront about how long it would take to manufacture and install. Throughout the process, Emily, Rosemary and Jeanette kept me in the loop on the status of HOA approval, permits, and made sure the final measurements were perfect before the doors were sent to be made. When I was notified they were ready to install, the first available install date was the very next day, which was amazing. The installers were professional and courteous, made sure everything was done as neatly as possible. Guillermo, the install manager, made sure to inspect the installation several times and ensured every detail was up to the company's standards before I signed off. I am very thankful for his expert eye as well as everyone else involved in this process. I honestly could not be happier.

Prestige really did come through with beautiful impact windows and doors. A lot of companies make false promises, and even sell inferior product. With Prestige Windows and Doors they kept their word. They told me the timeframe, what they needed from my association, and when we got the permit approved. They offered me updates and took the time to communicate with me and kept me in the loop of every step in this project. I'm satisfied with their work and professionalism.

The salesperson was very nice, very knowledgable about the product, and extremely helpful with helping us choose the right style and products for our home. There were some minor hiccups with delays from manufacturers and with getting our install date, but overall they did a great job. We have beautiful impact windows and doors now!

Company was recommended to me by someone I trust however I found that despite being a little more expensive they paid very little attention to detail, were totally content to leave the job unfinished (with screws sticking out of my wall, ripped stickers/residue on doors, and uneven hardware that did not line up when closing the door, etc) and were pretty unresponsive once the job was done. Pictures are from when the installer deemed the job complete, and during walk-thru I had to complain that these things were unacceptable. They came back out to fix this and again months later when one of the doors still wouldn't line up. Overall, not worth the hassle to me. Wish I used another company.

I’ve used this company twice and both times they’ve delivered amazing products and great customer service. I recommend them to anyone who needs a company that can help them with getting hurricane windows.

I had windows that needed replacing. I checked with many dealers and contractors and Prestige seemed like the right fit for me. They were quick to send someone over to talk to me about the product, as well as measure my windows. They had so many options to choose from, and I found the right product, style, glass color and tint for me. Installation was pretty fair. I would recommend they hire better installers since there were some areas that could've been done better. Overall, great experience.

I had hired Prestige Windows & Doors to do my impact windows and was very happy and satisfied with the company. 12 impact windows were installed with the professionalism. The installers were responsive and also come and finished the work on time and they did a tremendous job in my house. Customer service was great and always kept me informed on the windows updates. It was a great company to work with. I would recommend this Company to anyone. Marie J. Gracia, Kendall, Florida

I hired Prestige for my window project. Overall, they were a great company to work with. They were responsive when it came to providing me with updates on the arrival of the product and with permitting as well. When they came to install, they did a great job! They handled the products with great care and they made sure to leave my windows secure and in beautiful conditions. My only frustration was with the install manager getting back to me and to schedule service for one window. It took quite some time to get it resolved but, it was eventually resolved. Regardless, I am happy with my windows.

Unethical and dishonest salesperson / zero customer service / sloppy, rude and impolite installers / useless project manager.

Project: 18 windows - 2 doors. Status: Paid 95% / Pending 5%

Nov 2020 - Malena Armas (Sales) We made the contract with her and a few weeks later she came to my house to sign a set of documents for the association application, among those papers that I signed was the Notice of Commencement that they sent to the Miami Dade court without our consent and notarized without our presence.
Because all the delay and the Notice of Commencement in our house title, we are not able to apply for a refinance. We still have a few things pending in their side and the project is not moving cause they have no intentions of finishing the installation.
We have learned that the installers are sloppy, the sliding door was installed incorrectly and does not close properly, they broke the floor on front of the sliding door and then filled the space with a brown silicone which look horrendous.
When I questioned the installer he replied rudely and told me that he works on big projects not in a hovel house like mine.
Guillermo, the project manager, didn't show up at my house the first day, not until I told him that I wouldn't let the installers access my home and wanted a new team to finish the job
One panel came with a defect and he reported the wrong panel to the factory, resulting in more delay.
Today July 12 2021 (8 months later), the installation has not been complete and I’m still waiting for them to can finish this nightmare to can remove the Notice of Commencement from my home title.
I strong recommend to find another company to install your CGI/PGT windows and doors to avoid a lot of stress and waste of time

I was looking to replace my current windows to impact rated windows. I wanted my home to be prepared and protected when hurricane season came around. Even though there were a few delays due to the manufacturer and because of covid, it was still a pleasant experience. The staff at Prestige were very friendly and helpful. I would call in to get updates and they would let me know if we were still waiting for the product, or if we were waiting for the approval of the permit. When installation came around, the workers they sent were pretty great. They took the time to handle the products with care and installed it expertly. Definitely recommend this company.

We moved into our house in October of 2019 and decided we needed to replace our windows and doors to impact resistant. We contacted 5 companies in total to give us a quote and listen to their pitch. Let me tell you that most of the companies we spoke to were very shady and not professional at all. My home has close to 30 windows making the investment quite high. I am shocked how there are companies out there handling these types of large jobs that are so unprofessional. Luckily! One of the companies we contacted was Prestige Windows and Doors and met with Jakob. Let me tell you that Jakob was on time for our meeting and was very professional and transparent in his pitch. He answered all our questions and gave an excellent presentation of the available products. Unfortunately, due to COVID, he made it clear that the manufacture process was going to take at least 4 months due to shortage in staff at the manufacturing plant and an additional month to schedule out the actual install. Although this was tough to hear since we were coming into the start of the hurricane season, it was definitely comforting to hear Jakob state facts although this was news that was not in his favor. Most sales reps would sugar coat this and tell you after the fact. In June of 2020, we signed the contract with Prestige and after they took care of all the permitting and HOA approvals, the install was finally scheduled for the beginning of November. Again, this company has been very transparent and this was something we were looking for when researching different companies. Jakob’s estimate of the time it would take to manufacture the windows and doors was also spot on.

So, the delivery of all windows and doors was completed on the delivery date as scheduled. The gentleman that delivered the items were very courteous, they explained where the best location to place the windows and doors would be and helped move furniture out of the way so that they can place the items under roof and protected until the installation takes place. The installation was scheduled for the next day. To me that was wonderful because of the amount of windows that was required for my home. The installer named Fernando and his helper arrived the next day within the time frame I was given, they assessed the items received and re-measured all of the windows again to confirm that they had the correct window sizes. They were very courteous, made sure to keep me informed of everything they were doing, moved furniture and covered everything that might get dust on it. They worked day after day completing each window at a time and I must say that they did an excellent job with the installation. The city inspector was scheduled and the inspection passed without issues or concerns. Overall, I am very pleased with our selection of Prestige Windows and Doors and would definitely recommend them to family, friends, neighbors and whomever inquires about our windows and doors.

This company offers beautiful impact products. They worked with me in replacing all my windows to impact windows. The sales person was really nice and answered all my questions and addressed my concerns. When it finally came time to my installation, it did take longer than I expected, but the installers worked hard for 2 days. After they finished installing my windows, they picked up all the trash that came from install. Honestly, the products are beautiful. If you want to get your moneys worth, then check out Prestige Windows & Doors.

They did a great job. Quality hurricane resistant products. The price was fair and the staff was friendly.

Looking for the right company to help me with my window replacement project was difficult. All these companies make promises they can't keep and are just looking to take your money. However, Prestige Windows and Doors were openly honest with me and gave me realistic time frames on when we would receive the product and kept me inform of any delays. When it came to installation, they called me in advance to confirm installation day and notified me when their crew would get here. I am proud to recommend this company because they never gave me any false promises and provided me with beautiful windows and a great installation crew.

Prestige is a company that provides their clients with quality products that provide hurricane protection. Not only are the custom windows and doors beautiful, but they are great to have during hurricane season.