Prime Storage, Crestview FL

Outstanding service! We were thrilled with the quick convenience of getting our storage unit. Thank you!

Update: Be aware that their systems may glitch with your entry code when you have multiple units. Corporate is no help during emergencies. Their reps denied having an emergency access code, but the local management staff confirmed that they do have one time use access codes. Local staff is great. Corporate is horrible.
-
I initially left a 5 star review yesterday regarding that the staff was nice and helpful, but I'm paying for 24/7 access at a premium rate and my code no longer works. I can not get into the building and I have items left in the hallway. I call the emergency number and they said their is nothing they can do after hours. They refused to call property manager. They refused to give me a record of the the call at 12a. I now have property loses of $50 due to not being able to retrieve my items. I want a refund of the storage unit as well as the 24/7 access since you violated our terms under the agreement and are holding my items at now my items will be stolen.

Very clean, well maintained facility. Perfect for keeping your items out of the Florida heat, in the garage or attic.

Shout out to Michelle at Prime Storage in Crestview next to Antioch. Long story short. Had a unit with these guys since 2017. After widdling down our stuff my mother wanted to move into a smaller unit. On 2 October my brother and I moved everything out of one unit and into another. I told Michelle that my bill for the month went out and because of paying month by month she couldn’t give me credit. I said thank you and left it at that. A few hours later Michelle called me to say she talked to her boss and I was going to get my full month back. I thanked her and said I appreciate everything she did for us.
If you’re looking to store your stuff I am quite sure Michelle will be able to help you out! Thank you again Michelle for your kindness and understanding. — feeling grateful at Prime Storage.

Helped a miss Lori Ann move the contents from her pod into a storage locker she was leasing at prime storage!

There is no comment against, or complaint, toward Prime. We have items already in; with more coming a.s. A.p. From Wisconsin. We are satisfied; plan to stay until.

We used the facility for over a year and never had any issues. It was always clean and it is climate controlled which was important to us. The staff was very friendly and helpful too.

I had an excellent experience with Prime Storage. Michelle was very accommodating, making sure I got the correct size unit, the best available rate, and the best location for me. The service was so exceptional that I rented a second unit when I filled the first one. Same great service renting that one, too.

I absolutely love this place! Everyone is so kind! They gave me a place that fits my needs. The security is great also!

I have had no problems at all. Everything from the very beginning has gone smoothly. I am very happy with Prime Storage and would recommend them to anyone who needs to store their stuff.

I had an amazing time with Prime Storage. Prices are fair and the girls there are Super Friendly. Can't say enough good stuff about it.

I rented a unit there for about 2 years or so and it was a great experience. No issues with the space I needed, hours of access were good, and facility was clean.

Safe clean organized and super friendly helpful office staff. Will use again as needed for any moving or storage needs.

Got first month free and they had one close to the door to load. Very friendly and helpful. Wonderful place to put your stuff in a hurry.

I have no complaints whatsoever. The staff were great and had no issues with storing or getting access to my belongings.

Everything was seamless from start to finish. The customer service was wonderful and the facility was clean, Almost better than I expected. I was impressed with how knowledgeable the lady at the front desk was, she was extremely helpful my decision making and pricing.

I would give a 5 star rating, however I must be completely honest. The facility is impeccable, some of the staff, on the other hand, are very immature and unprofessional. My advice to those looking to rent a storage unit is to do your research, ask questions and shop around before you commit because some of the staff here will not help you but will instead act as children holding a secret. And I do mean as children (whispering, staring and giggling). These units are not cheap and some rules are not idealistic for some situations, such as the rule stating you must give a 15 day notice in advance prior to moving out. In some cases, like mine, my move in date was not scheduled 15 days out, it was a last minute decision. Further more, there are NO prorated amounts, so if you don’t plan to use the unit for a full month, I don’t suggest you use prime because you will not get your funds back for the time you do not use it. Also, if you’re move in date happens to fall on your unit payment date, and you would prefer to put those funds to better use, still prepare to pay for another month, even if all of your belongings are moved out. You may or may not get a call 2 days later stating that. As I said before, the facility is nice. It is impressive and secure for the most part, however if you’re moving from another state like me or if you’re just unfamiliar with how things work in the area, RESEARCH! It may save you a headache and a few extra bucks in your pocket. Note to the company, all bad experiences matter, even if they are small!

Needs trash bins around the facility- near doors, elevators and outside.
It’s ok, slow service nothing to write home about