Provenza at St. Pete, St. Petersburg FL

Welp, it’s Christmas folks, and here I am trying to enjoy my morning when yet again, I find a pile of garbage at the compactor.

During my frustration, a lovely Resident approached and I helped her with her trash to save her from stepping in the pile that was blocking the path to the compactor.

I cleaned up a giant mess left by multiple residents yesterday, on Christmas Eve, just before I left for a family event. I come back later last night and all is well. This morning…… same old song and dance……

I’m not writing this review to complain about the property, because it truly is lovely and has wondrous potential. The management team, Nicole and Stacey, in my eyes as well as the eyes of many other wonderful residents, are ruining the living experience of everyone living here and I want to put a stop to it. They’re unqualified, incapable, and are taking advantage of values set in place by ZRS Management.

George and Gary are not a concern of mine or anyone else’s, and I’ve heard nothing but great things from residents regarding the maintenance team. I myself enjoy them very much and would love nothing more than to see them grow into the maintenance men they’re capable of being, if not for someone standing in their way.

If you’re a resident here, and would like me take control of the situation, leave this review a thumbs up! If you are a potential resident and are looking to move here, I would wait. Their residency is low and they’re trying to make up the difference by increasing their rental prices which is unjust, unkind, and unforgivable.

I have applied for not only the Property Manager position, but the Groundskeeper and Housekeeper positions and I will perform the essential functions of all three titles without hesitation and without prejudice.

The residents of this lovely community deserve to live the closest thing to their best life as they can get for their money, because it is their money and they fought and clawed for it just like the rest of us. And we all deserve a little bit of peace in our lives.

Thank you all for your time over the past few weeks, I look forward to speaking to you all at some point in the future.

“Just a resident”

- Matthew Rome

I had the most pleasant leasing experience I have had yet, and I have definitely moved more than you're average person! Gary Brennan was my leasing agent and he was absolutely WONDERFUL. It was truly thanks to him that I found my new home. He was incredibly pleasant upon arrival (and I was certainly stressing, as anyone going through this process can attest to, especially right now in St Pete), and instantly calmed my nerves. His knowledge of the property was second to none, and his knowledge of the units, the differences between floor plans, availability, specific units, buildings, views, etc.off the top of his head was incredible. He was honest about views and sounds from certain units, natural light, locations, etc. I went back and forth between 3 different floor plans/units (so annoying for anyone to deal with! Felt so bad, as I know he has other people to tour/help/etc.) and he literally helped with such joy, sent me multiple quotes as I continued to change my mind or want to see others, and happily did so IN THE MOMENT. He really wanted me to get the unit I wanted and was going to be the happiest in for me personally! He was so quick to respond by email, and I was frantic, wanting to apply ASAP so no one else did! His response time, communication, and knowledge of available units, floor plans, and the property was genuinely the best I've ever experienced. The entire leasing staff was very accommodating and willing to help and work with my timeline as best as they could.

The property itself is beautiful. Very well kept and green! And all residents and staff we passed during my tour (s) (yes, Gary took me on more than one because I was that annoying) were so friendly! The vacant units I was able to see were very clean and well kept as well. Also super nice that they go to show you vacant units first and foremost, versus any sort of model, so you can actually see what a real unit will look like! I cannot wait to move in!

I was very pleased with the unit and tour. I believe the agent answered all of my questions. I look forward to leading if a first floor 1 bedroom comes available in June or July. Thank you for the your.

It was alright, my only problem was my A/C went out a total of 4 times during my stay. Maintenance was relatively quick however it was a hassle to deal with. In addition my one other complaint would be the condition of the apartment when I first moved in. Outlets not working, lights mismatched, dead roaches in the cupboards, screen from one of the windows on the ground on the patio. Other than that I had a pleasant experience. Responsive staff and pretty complex. One last downside would be the smell of pee around the entrances to building 4 from the numerous dogs. Overall I'd recommend however it may be a little overpriced for the experience you're getting.

The maintenance department responded quickly and efficiently in dealing with our air conditioning problem. They were professional and friendly. We are very satisfied. Thank you

Be careful! I rented and had a really good experience here. When I moved out I had an outstanding balance with Duke Energy which I took care of. Stacey Ramsey, the Property Manager felt it necessary not to call, email or text me there was a balance and immediately sent me to collections. When I asked her if she contacted me she said she emailed me and when I asked her to forward the email she never responded. When I asked her to get this removed since Duke is not affiliated with Provenza she never responded.
As I mentioned in the beginning, be careful when leaving this property as they will have no problem sending you to collections without notice.

Submitted a a/c unit maintenance request early in the morning and my a/c was fixed and working by the time I got home. Great work!

The delivery of our refrigerator was fast and professional. It's better than the old one! Thank you!

Walkways are disgusting. My guess is they have never been power washed. The elevator in the 8000 building is terrible. Broken constantly, disgustingly dirty, makes all kinds of noises, lights don’t work half of the time. As a previous reviewer stated, the certificate is expired and has the prior name on it even, yet the canned “reply” to his post stated they take concerns seriously… well obviously this management company doesn’t. For having several “maintenance” staff, this community sure doesn’t show well. I’ve never noticed an office worker doing any type of property inspection. This property has potential but needs lots of attention and it definitely is not worth the money. The location is great. Now I’m waiting for the review “response”.

Gary took my boyfriend and I on a tour a couple of weeks ago and he was great. He was very genuine and not just a friendly front to sign a lease.the complex was sooo nice and a pretty good price. In a great area with lots to do as well.if we end up choosing to live in the st pete area this is definitely where we want to be!

Excellent location and I love the royal floor plan (extra large 2-bed) that has the wraparound deck with pool view. It’s also very quiet here.
My only concern is that maintenance is lacking. Little things go unfixed like holes in screens and not pressure washing the walkways. I have work orders from when I moved in that have yet to be resolved. Besides maintenance (and maybe my specific apartment is just in worse shape than others), I really like it here.

How many times can an elevator be broken? Clearly they don’t want to pay to actually fix it.

Thank you from everyone in building 8000 who has an older dog on the second, third or fourth floor. Elevator has been broken 4-5x now in the last year. Unacceptable.

Just after I get a response back, the elevator is now pitch black, creeks more than ever, and feels extremely unsafe. Oh by the way, the state permit/certificate was overdue last year for two months and it will likely be this year as well. I’ve never seen anything like it, we ask all of you to pay each month but we won’t fix a major issue for building 8000 that has been going on for about a year and a half. I would love for management to take the elevator three times per day, maybe they would think differently and make it known to the fat pockets above that this needs to be completely replaced!

Juan in Maintenance is a gem! He always responds to our requests in a timely manner. The issues I have is our A/C unit has gone out 5 times in one year. Twice was an actual fire hazard where the wires started to burn, and apartment filled with smoke. Fire Dept did have to be called out. Some of our neighbors have gone through the same issues. The Fire Dept is constantly here due to A/C's and fire alarms. How many A/C units need to catch fire for them to replace? The front gate hasn't work in months. There are cracks in the molding which has led to a severe ant problem that has yet to be resolved. These issues should not be happening when you pay 2300 or more a month in rent.

Definitely a mixed stay so far. Staff is very unresponsive, we have had to submit multiple service requests for the same items and still have not had them resolved even though the staff marks them as resolved. There is trash left in the hallways and stairs (not in bags). We had a water outage due to someone hitting a fire hydrant and have been without water. On the other side, the apartment is very nice. The noise from the highway is pretty bad if you are on the side of the property near it. It is hard to say no dont come here, because our issues could just be happenstance but overall I cant say its been my best apartment experience. Im not a guy to leave reviews though, so for me to feel the need to write something does stand out to me.

The floors are extremely thin so you hear everything your upstairs neighbors are doing. Emailing the staff doesn’t do anything and everything is always broken. Dishwasher and ac constantly broken

I've been here less than a month but am already loving the community. My only sore point is the kitchen. There's not a lot of cabinet space and what space there is is narrow and difficult to use.

Immediate response to our service request; the guys did an outstanding job of keeping me informed and eventual replacement of AC unit. We had a nice, cool apartment last night! Thank you!

Great apartment and place to live. Neighbors are friendly and it is great living in a pet friendly area. Nicole gave us a tour and answered all our questions. Love living here!

Even when things go wrong at Provenza it's still great! The buildings are sturdy. Hurricane Ian couldn't knock us down. It was our 12th hurricane in 22 years and we never felt safer than here. Hurricane impact windows kept us safe and dry. No damage to structures! A few trees got uprooted. Without damaging cars? Possibly because staff maintained the landscaping ahead of the storm's arrival. Never even lost WiFi nor Cable nor Power! My A/C just stopped cooling a couple of days ago. Manny and Juan worked on it until and. Voila! Perfection. So appreciate Maintenance Dept. They attend to everything. Coming from owning a home in Florida, we are beyond grateful that others fix EVERYTHING. And quickly and respectfully. And they all truly care that we're happy. We feel valued and it's so nice.