Publix Pharmacy at The Village Shopping Center, Orange Park FL

I had a very positive experience here last week. The team was very helpful when it came to an issue with a prescription, and worked to resolve it as quickly as possible. This was a great customer service moment in what has the potential to be a very bad situation.

We've been battling this pharmacy since Friday to refill our son's prescriptions. Had physical paper proof that we had permission from the doctor to refill the one needed, they still refused. Tried to say that it was mix up at the doctor's office because the paper said one medication and they had a different but we needed both prescriptions filled. Had to call the doctor's office after hours to have them call the pharmacy after almost an hour of waiting and arguing with them. Definitely switching pharmacist asap.

Dropped off an emergency prescription. My dog had, for the first time, suffered 2 seizures so my vet gave me a prescription to stop the seizures. Time was critical as these seizures were violent. I explained to the tech the situation. I am understanding of waiting my turn based off who dropped off prescriptions first, but I pleaded for her to hurry. Instead this rude woman repeated, it'll be about an hour, we have other prescriptions to fill, and we have to give COVID shots every 10-15 minutes (there was no one there trying to get the shot). It's one thing to be busy and still try. But to have zero compassion and be rude about it, and intentionally take over an hour. While she showed her true colors, my dog had 2 more seizures. Needless to say, I will not be back and I will continue to warn others!