Quest Diagnostics Royal Palm - Employer Drug Testing Not Offered, Royal Palm Beach FL

Which phlebotomist you get, is a hit or miss. I've had wonderful ladies do my bloodwork, and I also had a bunch of friends, running between rooms, loud, talking about who's pregnant and who should "get busy", and watching parking lot brawls on their phones. Unfortunately the latter seems to be happening more often lately. You can clearly feel the "disinterest" from many staff members. I was treated like a practice dummy more than not, with the phlebotomist playing with the needle inside my arm, turning it sideways and hitting nerves. I asked her to stop doing that, but she had to "try one more time". My arm was sore for several days afterward.
But the reason why I decided to leave this review was my latest visit to that location. The phlebotomist came out and called a number instead of a name. When we asked for the name, she walked back in and slammed the door. I ended up having her as my technician. She pushed the needle in at a 90° angle and started turning it sideways inside my arms. 2 of the vials she collected almost fell to the floor because she was piling them against my arm on 3 inches of armrest, no basket in sight. On the floor, in a PUBLIX SHOPPING BASKET, piled on top of each other, dozens of full vials and others test. The cherry on the cake was the bathroom. I have NEVER ever seen a lab bathroom, where people are supposed to collect samples, as filthy. The toilet seat was smeared with #2 inside and out, the toilet hasn't been flushed for what seems to be a long while. "Liquid" on the seat and all around the toilet. Trash overflowing and paper all around. Bathrooms on highways are better maintained! When I asked if there was another bathroom, the technician got clearly annoyed with my question.
It was a quite surreal experience!

I came to my appointment for blood work, was waiting in a line for 1hr, when the called me, they said they can’t do my test because they don’t have a personal to do so, that I have to come back the other day in walk in line, or make an appointment again…I would never ever come back to this location, worst experience ever

Beyond exceptional! Nek took me in and got my sample immediately which I've never experienced before. Everyone always tells me I have difficult veins. She is very sweet and accommodating. Place was very clean and I was in and out in no time.

I see a ton of negative reviews here and I am not even sure why. I had a 1: 15pm appt. Checked it at 1: 05 and was seen by 1: 07. The person that drew my blood was friendly and trying to make small talk to make sure i was comfortable. I don’t like needles and she was quick. I will say, she didn’t find a vein in the first try but that is common with me, I have a full sleeve of tattoos. Still, office was clean, mobile check in was allowed so you didn’t have to even touch the screens and it was super fast.

Technician was very flustered, couldn't figure our what code was needed or something. A simple appointment took almost 45 minutes.
I hope the people who process the samples are more competent than those who draw the blood.

Quest has adopted a business model that excludes customer service; they no longer have a receptionist. Technicians seem unhappy in their job and are often short or outright rude.

They are convenient but generally not pleasant.

I recently saw the bad reviews and I was confused so I decided to write a review myself. I’ve been going to this place for a while now and I can say it is wonderful. The ladies here have great skill, along with great attitude. Even though I’m always a little nervous of needles, they always make it quick and painless. One of the best places.

Felicia gets all the stars. She spent so much time calling my doctor and her boss to try to find me the information I needed. She was very gracious with her time and it's appreciated!

I love the staff at this location. They always have a cheerful attitude, even at 7am in the morning. The customer service was outstanding. I was in and out in 15 minutes which was great. Thank you Ms. Earldean for your professionalism and efficiency.

There is a Chinese phlebotomist who is not experienced like the other ladies there. She blames the needle for all the bruises my husband got today and I got a few months back. I have been an RN for 39 yrs and you don’t blame the needle if you are not good at your job. Can we request for a different phlebotomist the next time we have to have a blood drawn. There are some very good ones at that center.

I see a lot of negative reviews here. But my experience was only positive. It took me 15 minutes to do everything -registration, waiting and blood sampling. Everything is very clean. The specialist was very attentive and helpful. It was very comfortable and fast.

Do not go to this location the woman missed my vein and my whole arm was black and blue for almost 3 months. I tried covering it up with make up and it looked even worse. My manager asked me one day if my boyfriend beat me up. WHY because it looked very bad on my arm. I was called into the office and was talked to about what happened to me? The staff is very mean and rude to the people that are waiting in the waiting room. Most of the people that are there older and cannot hear and they yell at them. I would suggest going somewhere else not this location. The people here are not happy and with their jobs. So then they take it out on the people waiting for their appointment.

So as you can see from all reviews, the overwhelming amount are 1 star for a reason. I'll let that stand for itself. What I would recommend to anyone who requires service and has to go to Quest, to find a location that has a reception area. Speaking to a person helps a lot and as you can see from the other reviews, unfortunately this location just doesn't have those resources.

I walked in at 12: 00 pm was only one person in the waiting room and they had a sign saying that they were not taking walk in because some circumstances, from now I am going to use Lab Corp, I went to Lab Corp at 3: 05 and they tucked me in 5 minutes they were very nice an professional. I think your facilities are the worst. I went to other Quest and they had the same sign, no walk in. Terrible

I have to go once a month and it sounds weird to say but I enjoy going here. All the staff are great, very friendly, and fun to talk to.

If it was possible to give a zero I would. The staff was extremely rude, nasty and unprofessional. I waited in the lobby for a long time and was then made aware in a disrespectful loud manner that I would not be seen because I didnot have an appointment. My name was placed on the board so I assumed I would be seen. All this was done in front of other clients. Not only was the staff rude to me but to a couple of the other clients. I requested to speak to the manager and the staff stated that she was the manager. This place is a disgrace! I will never enter this building again. This Company need to train the staff on Professionalism. This should not be tolerated.