Quest Diagnostics St Augustine, St. Augustine FL

Not helpful stuff,
avoid this location. The staff is extremely rude and inconsiderate.

Appointment was made online before arriving. I would steer clear of walk-ins due to potential hours waiting or not being seen at all. The system was efficient and seamless. Have your photo ID and insurance card ready for the sign in process. Appt was 13 min late but the phlebotomist was outstanding. Didn't snag her name but she had glasses and was quick, friendly, and professional. TLDR have your info ready and make an appt and it's a smooth process.

WORS PLACE EVER.do not know what they doing the stuff is tragedy totally. Do not know the rules and united states law. Driver who came with appointment they said they not gonna do today because they want close earlier! Shame on you! People after accident cannot get drug test and rest. This "early close" facility shut be close

Avoid this location if possible. Poorly managed, a child of one of the employees running around the place unsupervised, rude employees. Smelled disgusting. Terrible office, should be shut down.

What a joke trying to set up an appointment. Good luck and make sure you have 30 mins of life to give away talking to a recording.

Called my name within a minute of entering. The lady who took the blood sample was professional and courteous.

The staff are always very sweet and more than helpful. This is my favorite location in town.

Avoid this location. The staff is extremely rude and inconsiderate. The only appointment I could make was as 12: 40 and I was starving, so I showed up at 9am and got on what I thought was a walk in status (computer kiosk is a pain). After waiting for 90 minutes, the waiting room was finally empty and the rude person told me that I had to cancel my appointment and get on the walk in list in order for her to see me. There was no one there! I said, let's do it! She said "I can't - I've got someone coming in in five minutes. She called a persons name who was on the walk in wait list who had left an hour prior and left me standing there. FFFFFFFFF - Go to the other quest and save yourself the hassle. Management: fire your current staff. Very poor customer service.

My wife took our autistic son to this location. Techs (Terry and Teresa) have down outstanding job calming him down and taking his blood sample for testing. Thanks!
P.s. I am glad this COVID requirements nonsense is slowly disappearing from our lives.

I had a stat bloodwork order so I tried to make an appointment here. None were available for weeks so I went there at 10: 30a to avoid the rush. There was one tech and one patient whom she was taking care of. There was no one in the waiting room and there was no one ahead of me. I registered at the kiosk and my name popped up on the TV screen as the next one to go in. The one patient that was there left. I sat for about 10 minutes. The tech was in there by herself and never even acknowledged me in that 10 minutes. Then another patient came in and registered. The tech came out and took her right away. I said I had been waiting and she asked if I had an appointment. I told her I couldn't get one and she said "well, you can be waiting for hours then. I have to take appointments first. " There was no one there! So, since no one else was there I decided to see what happened after she finished with the "appointment patient". She did end up taking me but scolded me for not having an appointment and told me that the only reason she took me was because her 10: 30a appointment didn't show up. Rude and ridiculous. I had to get blood about 2 weeks later and went to LabCorp at Walgreens. What a day and night experience. I was able to get an appointment and Angela couldn't have been nicer. I will absolutely travel 25 minutes each way to be treated with courtesy and respect.

I had a great experience here! No appointment, showed up just after 6am and was out the door before 7am. I feel bad for places like this.people often only come on here to leave reviews when they have a "bad experience".
The gal that did my work was excellent, she took her time with my not so user friendly veins.

Checked in at 10am to Pee in a cup. I was a walk-in because they were booked out longer than the time frame I was allowed. I was first in the standby queue. I drank a large coffee to prepare. I sat for 6 hours. Never was called. Until 15 mins before closing. I tried to leave once but was told that counts as an automatic failure for the drug test. I asked several times for them to remove my name for the queue. They said no. So I sat for 6 hours with a full bladder. Worst experience ever. I’m sad I have to give them a star at all.

Gave this place 2 chances. The first time, I had a black and blue bruise up my arm for 2 weeks and it was super sore because the nurse moved the needle while in my arm. The 2nd time, I the staff was so rude, I walked out! Never again!