Quest Diagnostics University of Miami

The wait time was not too bad and the bloodwork was done quickly, but they refused a sample my doctor sent me to submit. Later I learned that they actually should have accepted this sample, but the people working there were misinformed. Had to spend extra time and money.

Call to make appointment they said if you’re over 65 years old you get there early when they open you do not need an appointment anid also all walk-ins are welcome I got there at quarter till seven the lady was rude would not let me in she said I needed appointment I wasted all the time. Parking raining the recording for quest is terrible they should close the place down. Don’t go there!

I was told I needed blood work done while at my doctor's appointment this morning. After calling the location closest to where I was located and getting disconnected, I decided to walk to the location near the doctor's office since it was only 5 minutes away. (1050 NW 14th Street, Ste 10A; Miami, Florida.)

Upon my arrival, the security guard promptly informed me that I needed to have an appointment. I showed him the paperwork from my doctor's visit and he spoke to the phlebotomist.

The security guard and phlebotomist decided to make an exception to allow me to be seen.
After I signed in, an employee in the front area began speaking to the security guard in Spanish. I do not speak Spanish but could tell by her tone and body language that something was not right.

The security guard came over to advise me that I needed an appointment. I asked to speak to the supervisor, who turned out to be the spanish speaking woman with the unpleasant tone.

I explained to her that I am pregnant and live an hour away. It is not possible for me to return the next morning. I admit my frustration due to walking in the rain only to be turned away.

The supervisor barely made eye contact with me as we spoke but she remained adamant that I either return in the morning or schedule an appointment. To make matters worse, there was only 1 other person in the waiting area. But, the supervisor was unwilling to accommodate me in any way.

I had blood work done last month that did not require an appointment. I simply walked in during the day. I was treated with the utmost respect. That experience was in stark contrast to this one.

While I understand we are in the middle of a pandemic, there is no reason to disregard customer service and some sense of humanity.

Horrible service, I had an appt and never got attended. The staff was really inconsiderate, and could care less about their profession. It is disappointed to see the name of University of Miami attached to a center that has no sense of customer service or excellence.

Terrible rude staff during intake and the security woman who just sits around and shouts at people, also meddles during intake to shout some more. I left without being seen and will NEVER return.

The supervisor was not nice. They do not have customer service skills. They do not try to help. I went several time and I experience the same treatment. I have seen and witnessed firsthand on how they treat patient. I am appalled at this location. I would rather travel mamy miles to a different location than to ever come here again. I make this statement today while waiting for my appointment. 08/20/20. TERRIBLE PLACE. GO TO ANOTHER LOCATION.

I went around 10am on a Friday and check in was quick on a tablet. I think I waited less than 15 to be called and was out quick. The clinic is clean and the staff was friendly. I think those that left a bad review were probably in a rush and went at a bad time. Obviously if you’re a walk in, you have to go with patience.

Overall I had a good experience at this Quest location. I went on a Wednesday morning and signed in as a "walk in" and within 15 minutes I was called by the phlebotomist. Mondays are very busy and the wait time is long. The ladies who work there are loud so don't be surprised when you hear them. There's free 1 hour parking at the civica shops parking lot.

Came in this morning with my mother at 9: 44 AM. Walked out at 10: 08 AM. Fastest lab work ever. This is the best Quest Diagnostics we’ve ever been to. I waited in the lobby for her. She says the man who did the blood work was very nice and fast! Definitely reccomend!

I had a very bad and sad experience with the phlebotomist Dayle Machado when assisting my son. She was very disrespectful towards my son's feeling. I addressed the issue with her supervisor Vanessa who took her time on listening to me.

Very poor customer service, I waited for over an hour. They asked me to complete the check in again, I never left the waiting area and they said they had called me 5 times, lies! Because I complained for the long waiting, the phlebotomist got upset and was very rough with my vein.

Staff is kind and friendly. I'm glad they have a larger facility. You don't wait long if you have an appointment.

Super fast service. Great staff, very professional and made me feel at home. From now on this is the place to come for me. In and out in less than 15 minutes.

The most inefficient lab I’ve EVER seen. Called to schedule specific test. They said they did it. When I arrived, they said they don’t have it for a few days. Despite my orders being in the computer for this test they didn’t have, they did not call me. I waited 45 minutes to learn this, they then sent me 45 minutes away to another lab. Terrible. Pick another location, and try your Quest luck there. Quest luck=good luck!

In this place all the tech.are very nice and professional. It is the only Quest I go because to me it's the best.

Very bad, bad, bad, service, wait 3 hours and the tech.very rude, unprofessional, not very friendly, a disaster!

What a nightmare. I've been here for 2 hours, still haven't been seen. The staff is rude and unhelpful. When they say "we'll call your name shortly" they are just trying to get you away from the window so you can leave them alone. It will take hours to get your blood work done. Plan accordingly.

All the staff are very rude, and they don't care about the patient.
They are talking inside and customer waiting for them.

I got there early without an appointment and was out in 30 minutes. Saundrita took care of me then, she was very friendly and walked me though the process swiftly.
Would definitely visit this center again.

They are the best. My baby have been attended there from her birth. 7d and will continue in that place. Only one time and they have the needle in place in the baby forearm. Also Vanessa is the best. Super accurate.