Quick Lane at Essential Ford of Stuart

Do not take your vehicle here for service. 5 months to fix problem they induced after replacing water pump. 5 months! Incompetence at the highest level. The service manager should be cleaning restrooms as he is not capable or worthy of representing Ford. The management of this dealership needs to take an active participation in overseeing a service department that is currently run by a buffoon. As a concerned Ford customer of over 40 years, this service department is in dire need of help!

Awesome experience. Matt was absolutely great with us! After going to other 4 Ford Dealers, Essential Ford of Stuart made it right. (Never go to Lorenzo Ford in Homestead, they are crooks).

Essential Ford does a great job! Dustin Bauer, especially, does a fantastic job with his customers! Thanks~Lance Quinn

I asked for the inner wheel and tire to be used for rotation and the truck comes back with 14 Oz of weight on the outer new aluminum wheel. Not to mention they counterbalanced the weights. Not what I expect from a dealership level of service.

I was recommended to Essential Ford by my Brother and was very pleased with all that was done in my Expedition.
Job well done, on time.
Dustin Bauer was my Service advisor and kept me posted thru-out the whole job
I highly Recommend Essential Ford, and.see Dustin

Jon Kieffer is the MAN! The guys that work behind the service counter are all very kind but Jon has been my go to guy.

Service work performed was adequate but the customer service is terrible. The payment system of the dealership is terrible and the GM refused to solve my issue. Never going back.

Staff and purchase exceeded my expectations!
Made me happy to keep my business in my community.

Friendly professional staff. Vehicle was taken back early. All requested services completed timely and no up sell! Would def recommend.

Essential Ford took over a very unreliable dealership. No one that I was in contact with wanted anything to do with them. However, since the new management in there, I have to say that all of my experiences with their service have been great. They were not my first choice when needing service for my vehicle, but they were closely located and convenient. I have had awesome service since the new crew is there now. I would recommend them to others now. My only negative experience was with the courtesy driver. He was not friendly, courteous or nice. I no longer use the courtesy vehicle and make my own arrangements. Much improvement has been made and this service department does all that it can within their scope when I have to use them. Great job on making improvements in this area, Essential Ford!

From the day I scheduled a appointment to the day my car was fixed was perfect they kept me updated through the process I think anything you can think of positive it's this place with great people

Very trustworthy service team especially Alex service advisor. Had my battery and a defective decal replaced under warranty. No problems.

Great experience with Essential Ford. Advisor Jovanni was great, had my vehicle back in an hour. Great customer service.

I wish all service advisers were like Dustin at Essential Ford. He made sure I knew exactly what step of the process my truck was in at all times. He stayed in constant communication with me and was always available when I had questions.

The techs who worked on my truck were also very thorough and made sure everything was done according to the outlined procedures.

Thank you so much for fixing my truck. I can’t tell you how appreciative I am.

Thanks again Dustin. The cashier was very helpful as well. I think her name is Kathy. Thank You both

I recently purchased a car from Essential Ford of Stuart and had an exceptional experience. Alex, my salesperson, was knowledgeable, friendly, and attentive. The dealership was transparent, providing all necessary information without any hidden fees. The ordering process was seamless, and Alex kept me updated throughout. When I picked up my car, it was in pristine condition, and Alex took the time to explain its features. The dealership's commitment to customer satisfaction extended beyond the sale, with Alex following up to ensure everything was going well. I highly recommend Essential Ford of Stuart and Alex for a stress-free car buying experience.

Outstanding Customer Service
I’m definitely going back and would recommend anyone to use their services

Quick Lane from Essential Ford of Stuart sent their mobile technician to my workplace for a recall repair. The technician was excellent, arrived at the set time, and was very friendly and professional in doing the repair. I would highly recommend the mobile option. I had not been able to get my car in to the dealership for this recall. They called me and explained they would come to my work at no cost and make the repair. Very convenient and helpful.