Ramada by Wyndham Venice Hotel Venezia

Retro style MOTEL, not a hotel. Rooms could have been cleaner. No breakfast despite having food on site. Lots of pot smoking going on and room stunk like pot.

$250 a night and this place is truly trash! Water damaged walls… hair in the tub… mold on the shower ceiling… This is a $39 no tell motel at best

My review is only about the management. This location has two managers, Christie and Jeannie (sp?). I canceled my reservation 48 hours in advance, a full 24 hours more than the required 24 hour notice to avoid a one night charge. I was charged $170+ anyway. At this point, I’ve called the location repeatedly for 5 days and left 4 voicemails (2 with each manager), they are never available and have yet to respond to my voicemails. I’ve never had this terrible level of customer service. To ignore a customer that you essentially stole money from, and not have the courtesy to try to resolve the matter in a timely fashion, is insulting and highly suspicious.

Was interested in coming down in February I was wondering the age you had to be to check into this hotel rooms

We just had a gathering here this past weekend. The beds were very comfortable, the event room was the perfect size for our group, the staff was super friendly. Unfortunately the elevators are down (probably from the hurricane, so not their fault) so getting luggage up to the second floor sucked, but again they just went through a hurricane so you expect some bumps. The breakfast buffet wasn't bad, the food they catared for our event was pretty good. And the kids loved the pool (I didn't have time to get in it, but my husband brought them down while I was in a meeting. All in all a great experience.

This hotel needs a major remodeling or total rebuild. The room I stayed in was not good. The walls were dirty, carpets, bathroom the furniture it all needs to be remodel. Great location, nice pool but the hotel overall I would give 2 stars

Had a reservation for October 7-10,2022. I called the hotel after the hurricane and they said they were operational. Arrived at the hotel: no hot water and no working elevators. Was propositioned twice in the hour I was there by other guests and did not feel safe staying there. I spoke with Michelle at the front desk and she agreed to cancel the reservation. She told me I would be refunded for my stay. I informed her at that time the stay had been booked through Priceline. She said it could still be refunded. It is now 10/18/22 and no refund has been issued. I called the hotel and spoke with another person and they told me I could not get a refund and that I need to speak with Priceline. She had no explanation of why Michelle had told me something completely different. I will never book this hotel again and I don’t think I will ever be using Priceline again either. Very poor customer service and poor accountability.

First of all, this was supposed to be a chance for my partner and I to have a special night together as we cannot see each other very often. We had booked a king room and were told that the room type we booked was unavailable because the hotel staff had mistakenly checked out a group of workers a day early and they were given our room type. The room we were given was a double queen. It smelled like wet dog. I called the next morning to ask for a late checkout at 12 pm. I was told I could get 1130. When I asked if we could push for 1145. I was told that 1130 was already pushing it because they have 80 rooms to checkout today and the housekeepers needed to get in the rooms to clean them. There were no managers on duty on a weekend? Not once were we offered any kind of accommodation or compensation, only a "this is the way it is" attitude. Totally unacceptable. I didn't feel treated like a guest, so much as a boarder in a boarding house that didn't care who I was. What happened to hospitality? Covid changed things, but now it's time to get with it and offer hospitality. This place disguises themselves in a beautiful exterior but has no idea what it means to be a hotel and offer the basics of the hospitality industry. Not impressed. Just not impressed at all.

The hotel has cancelled my reservation without informing me. I am now having to pay $500 to book another last minute hotel.

First to tell us we have to wait till 4: 00 to punch in and then at 4: 00 they say they have no hot water so they had canceled my reservation very poor management and the front person at 11: 00 in the morning had a very bad attitude never going back to that hotel

Hotel was nice and clean staff was very friendly, still no hot water but that's out of their control and we understand. Our only issue was the loud music at all hours of the night was hard to sleep and then it finally came to an argument between them and another guest, they tried to jump the other guests and thru a beer bottle at him so obviously the cops had to come, it should have never escalated to that, those people should have been told to leave when they were still being far to loud at 530 am

Nice new decor in rooms. Pool is amazing! Close to beaches. Front desk staff was very nice. Housekeeping was done by request. It will be spectacular when painted and minor repairs are made.

No housekeeping, no hot water, the restaurant was closed most of the time. We might as well had stayed at a homeless shelter. We would have had better service. We have to stay another week in Florida and it won't be here.

Road out the hurricane there. The staff was terrific. Very helpful and attentive to those that needed a little tlc. Can not say enough about the chief. Food was the best. It may not be the newest hotel in the area but I would rather stay there and get the service than go to the newer one and just be a number thanks again to all.