Regal Lakeland

Issa Bendeck is the best salesman at Regal Honda! He really wants to help the consumer get the car they want! Go see him! You will not regret it!

I requested the 1st appt of the day and they told me 8: 15am. I arrived at 8am and there were I believe 3 cars there before me lined up.

My work was supposed to take 1 to 2 hours. After about 2 hours of waiting, I inquired about my cars status and was told they should be pulling it in to work on it soon. They appear to take cars in the order they arrive and not by appt time.

On the bright side, they were polite and had a clean waiting area and rest rooms. They had free snacks, fresh popped popcorn, coffee, water bottles, etc, They didn't have any small tables adjacent to your chair to set your coffee or water bottles on so you have to uncomfortably hold them for 2+ hours.

Victor was absolutely amazing at helping our family find a car at a deal that worked for our budget. He truly went above and beyond to make sure our entire family (including our toddler!) was comfortable and felt valued. We drove from Jacksonville, and would definitely return in the future if/when we need another vehicle. Thank you Victor!

Amazing first time car buying experience Victor made things easy and simple and I really appreciated his kindness and patience throughout the process! 100% would recommend:)

I purchased my 2021 Traverse certified pre-owned in January 2023 from the new car lot that was brought over from the used lot. The sale did not go well. There were things that we agreed would be fixed if I purchased the vehicle and only half of it was done. I got fed up dealing with it and not receiving a call back that I let it go.

Today I went to the service department to get my free oil change, since I was told when I purchased my vehicle that I get two free oil changes because it was Certified Pre-owned. The service department was not able to see where I purchased my vehicle or see that my vehicle was certified. Come to find out, my vehicle was never registered with General Motors as a certified vehicle. I don't blame the service department as they tried to figure out what happened; however, I am highly dissatisfied with the sales department. I would never buy a vehicle here again. I hope management will follow up with me to let me know this issue was fixed.

Went for 1st service of new car, they wouldn't rotate my tires under my maintenance package and it looked like a 5 year old washed my car. Totally disappointed I bought a car from this place. Switching dealership for next service. Felt like Michael Holly all over again.

I liked the place, very attentive, helpful and friendly. Special thanks to Carlos in customer service for the great service and the time he spent listening to see in what he can help me. The young man receives me as soon I got in to the premises. They helped me with my Kia Soul.

Tremendous customer service, the attention of its trained and professional staff make you come back without thinking

My mom is too old to be driving and they let her leave the lot with rotted tires. I visited her and drove it around until I saw their notes. Now I get to replace her tires and sell her car.

What a great experience I had today. I went in without an appointment at 7am and the service manager came out himself to fix my minor issue with my sunroof. The Regal group is also an advocate of youth sports and major contributors to Swan City Soccer Club. People tend to be hesitant when going to a car dealership but you do not have to be with Regal. Friendly, Courteous, Family Oriented. Thank you for such great service.

Horrible experience, 1st I was told it's be $149.99 4ac diagnosics & 1 1/2 hours 2 look at it, dropped if off at 9: 30 app at 10am they kept it until 6: 05 they 4got my car was being looked at twice, the guy kept apologizing, he calls me saying it's $169.99 & at 5: 50 if I didn't pay with a card I couldn't get it till the next day will never go back

My 1st visit here was great. However, today was my 2nd and last visit here. Both visits were for service on my Kia. I had to buy my Kia at Friendly Kia in New Port Richey because no one local had the car I wanted. Assuming since I didn't buy my car from Regal they don't honor warranties bought from other dealerships. I have coverage for free oil changes but since I didn't get it there they're not going to honor it. Oh and $84.00 for an oil change is way too much, not to mention they apparently don't top off all fluids, check tire pressures, or wash the outside like they said they were going to. I won't be back here unless it's absolutely necessary.

Pls DO NOT take your vehicle to Regal Acura.

I took my car to Regal Acura after replacing my battery and all light came on dash. They said it will take detailed diagnosis, i left my vehicle and next day they quoted more than $5000 estimate including $3700 parts. After my refusal they offered me to pay $1200 to change pcm and told me it might be fixed after that, i gave go ahead and than they called after sometime that it didnt work. I picked up the car and took it to another honda dealership, they charged me for one hour diagnose and updated that only a wire was disconnected no parts were needed to replace and fixed it immediately.

I contacted agian to Regal Acura and informed about tech misdiagnosis, also talked to customer service manager Janni Rivera, also talked to service director and emailed all proof of documents received from other dealership mentioning that same error codes but they just did it after connecting wire instead of parts replacement but they still didnt respond nor refund my money over the incorrect charge.

Very nice employees. The guy that cleaned and detailed my car did a fantastic job. Will definitely be back.

Pricing way too high for staff doesn't care about anybody anybody including fellow employees. Is a bad mouth all the competition I got a much better deal somewhere else

We had an absolutely terrible experience here. I was accompanying my girlfriend, who was shopping for a used vehicle for herself. She has done her research, has pre-approved financing with her bank, and knows exactly what she is looking for.

We were approached by two very aggressive salesmen in less than five minutes of coming on the lot, both of which automatically went to me to ask questions, even after telling them I was not the potential customer.

After finding several potential vehicles, none of which had any prices listed on them (that's a huge red flag). She asked the first salesman, who approached us to look up prices so she could narrow her options down. We were then taken into a dirty and quiet frankly gross office space. Where the salesman pulled together prices, all of which were highly above comparable market value according to Kelly Blue Book. When told they were above her budget, he became very aggressive about wanting the keys to her trade in so they could appraise it. She requested multiple times to see what inventory they had that was in her price range. To which the salesman responded by demanding her keys and saying, "This is a process. " Referring to getting her a price.

During this whole process, he kept looking at me for responses to his overly aggressive tactics, not once listening to what my girlfriend was asking.

Eventually, I became annoyed with the salesmans overly aggressive and sexost tactics and re-stated what she was asking in a bold yet professional manner. After which we decided to leave and take her business elsewhere.

If you are in the Lakeland area and shopping for a used vehicle, stay far, far away from Regal Lakeland Used Cars.