Regency DRT, Orlando FL

Regency DRT was the given company through my insurance to repair an upstairs room and my garage. The project is 9 months in and still incomplete. Since initial date they have had a contractor who under quoted the job by 15k. They fired him without notifying my family about the change in our project manager. The new project manager is incapable and strings me along saying the project needs to be paused or he can’t get workers here. I am in constant communication with the VP John Nunes to get anything done at my home. Today at the 9 month time point I still do not have a functioning garage or completed repairs. I have been nice with the company and signed all my checks from insurance ASAP so they had money to pay their subs. My project manager rarely responds via text or call but is able to shake me down to sign a check while I’m in the NICU with my newborn child. I have fought to get any workers at my house but the project manager can meet me at the children’s hospital at the drop of a hat for money. Do whatever you can to avoid this company like the plague.

If I could give a negative star I would. In April I had a leak under my kitchen sink my insurance company Slide Insurance referred me to use regency DRT to do the motor mediation. They came out then sent in someone to do a mold assessment and for over a month I contacted them and they kept saying that they were waiting on my insurance to send a check. All the while, My insurance company told me that they had sent a check over a month ago and that regency DRT cashed it. I then canceled my order with Regency DRT because I don’t trust them anymore. I have been waiting on Regency DRT to send me a check that for over a month now. Every time I call them I get the runaround, they won’t return me or the insurance company’s phone calls. I’m highly disappointed and stressed out. I’m meantime old is growing in my home.

As other reviewers stated don’t work for them as a sub. It’s been 4 months and no payment. Manager we were in contact with has quit the company. Impossible to get anyone on the phone. They’re nothing but absolute scam artists

I'm a contractor hired by Regency to do this job. We did all the work as per the photos.the customer was very satisfied.we started this work on 9/2/23 and ended on 13/02/23.to this day we have not received a penny for this work. My finance department contacts Regency accounting every day, they just ignore us. For this reason, I want to leave it on record here for customers and service providers not to trust this company because it is not a serious and responsible company with its commitments. I'm 65 days without being paid for this job.my contract states that I should be paid within 21 days of completing the job. Sorry to bring this up, be careful it doesn't happen to you. Now I'm going to charge the owner of the house for the service provided at his residence.

Regency DRT doesn't pay their subcontractors. Beware. Unresponsive, doesn't answer phone.

They Subcontract and don’t pay the subs. Trying hard to get paid.
I asked them before starting working about this payment process and they lied. They Told they use to pay on time and now more than 1 month we did the job, they didn’t answer the phone call or explain it.
I don’t recommend, they’re not trustworthy.

They insurance company recommended them because would handle the entire process of dealing with water damage, mold mitigation, and restoration. I mean "Property Restoration Services" is there tagline. They used every dollar the insurance made available to demo large areas of the house. Then after being non-responsive for half a month, refused to quote on restoration. This is their exact wording: "I would like to thank you for the opportunity to come out to look at the job for to see if we wanted to do the repairs but unfortunately, we have decided not to do the repairs because what is involved with the amount of the repairs. " They can do the damage and refuse to even quote on repairing the damage they have done. That is like having a doctor perform surgery who thanks you and declines the opportunity to sew you back up.