Residential Maintenance Solutions Inc (RMS), Estero FL

While I was in Estero I called this company and left a message with the operator (I think its was a phone service) but non the less they never returned my call. On Tuesday 3 days later I sent an email requesting a call back AND still no reply. Imagine the service and support one will receive if they can not even return a call. Hope they learn from this review.

I had a few items going wrong in my home. I called, the next day Mike and the RMS team showed up 7: 30 am and delivered excellent service. I had a few plumbing concerns and a hot water tank that went out. I will always recommend them to everyone. The kind of service the team provided was above and beyond best I have had. Mike and his team from my family. Thank You.

On behalf of Mr. Burgio,

I had an excellent time working with the RMS team. The staff is extremely friendly, professional and always willing to help. I had a wonderful experience and highly recommend this business to others.

I had such a wonderful experience working with RMS. They made my remodeling project delightful. They started my project in April, and they just completed last week. It looks phenomenal! Thank you so much, RMS!

I am very satisfied with the work that was performed by RMS. Any issues that arose were corrected and taken care of to my satisfaction.

I had a great pleasure working with RMS. They came to my home early in the morning, were very respectful, clean, and did quality work. Overall I am very happy with the service and would highly recommend working with them.

I feel it is important to let others know my opinion, which is to stay away from this company. They remodeled 3 bathrooms for us, and we are very unhappy! The biggest issue was with our 2nd story full bathroom. After completion, the inspector discovered the company never pulled the permit for this bathroom causing it to be re-done! The county inspector discovered a hole in the shower pan in one of the bathrooms, which had to be corrected (and good thing he did, or we would have had extensive damage through that hole into the ceiling).  Besides that, our grout in one of the bathrooms is constantly cracking.  One or more pipes were not secured and now make a "pinging" noise when hot water is used.  Our master bathroom has hardly any pitch in the shower floor and we now constantly have standing water as a result. The floor plans were ignored and the promised bench in the master shower was not built.  I could not be more disappointed in this entire project.  My opinion: STAY AWAY!

Called to schedule an appointment to remove lanai tile and install new tile. Person came. Quoted us OUTRAGEOUS PRICE to do
11x8 lanai. Obviously, the job was too small and wasn’t interested.
He told me he would email my husband and I a quote that day if we decided to go with the Company. It has been 2 weeks, never received a quote. We have since hired a reputable installer for the half cost and we are so pleased with the quality and professionalism. Will never call again.

Work was almost completed with minor details left to be finished. RMS did not return when told about these uncompleted areas. They apparently were upset that I refused to pay them until they cleaned their tire marks off of my driveway that they left. After cleaning driveway, I paid them immediately. Several weeks later we requested quote for new projects which we wanted done. Owners son came out late, after not keeping his original appointment, then never submitted quote. We called him to follow up, no response.

From start to finish the crews are informative polite and on point. Very impressive and ahead of the curve. We are at The Edge in Ft Myers and the crew who installed the ducting, fan and electrical rocked it out! Thank you Todd and the men with him rocked!