River Oaks Treatment Center, Riverview FL

Poor facilities and understaffed. They only care about making money.
If you are truly seeking help, this is not the place to go.
The staff stole my clothes from the laundry. I saw a staff member wearing my shirt the day after it disappeared.
We ran out of shampoo in my room and they didn't refill it the entire stay. When I asked for shampoo they brought me a 8oz Dixie cup of some sort of soap. My shampoo, which contained 0% alcohol, was confiscated for some unknown reason and never returned to me.
My insurance card was also taken from me and never given back.
When I checked out and received my remaining money from my account, they gave me a counterfeit 100 dollar bill.
There were multiple fights between patients while I was there.
I witnessed two patients having intercourse on the tennis court. Not that they have any reason to have tennis courts as they don't have tennis rackets or balls.
The nurses constantly confused me with my roommate to the point where they tried to give me his medicine, every day for 5 days in a row. Even after correcting a nurse on my name she still filled out the wrong paperwork.
The majority of the staff don't care enough to listen to you and some of them were clearly high on drugs.
Classes never started on time and never lasted the amount of time scheduled.
Another patient was caught stealing and was not removed from the program.
Nearly all of the gym equipment was broken.

For $500 a day, that I paid out of pocket, I expected better than prison food. They clearly bought the lowest quality food products available from sysco or us foods. Every meal had fried food. They ran out of at least one food option everyday.

A new patient fell ill and tested positive for COVID. It took 2 days before they moved him and alerted his roommate.
Even after moving rooms, he continued to smoke cigarettes in the common area and watch TV in the common room. Everyone was supposed to be tested for COVID on admittance, I was not tested.

I don't have enough time to type out how awful this place truly is.

This company takes advantage of people and has no interested in helping them. They are actually incentivised to want people to relapse and return to rehab.

It truly is a scam to collect money from insurance companies.

This has got to be the worst place I've ever been. Food is horrible. They stick you in a room and forget about you. I was in the room for 3 Days never saw a therapist or case manager. The reviews that you noticed on their website and many other sites look like a ten-year-old wrote them. Not once do I believe they have a 4.8. They are reviewing the reviews and posting the ones that are positive. Pathetic

I had major apprehensions about coming here and instead I find this place to be beautiful and peaceful. It’s like everything else in life, if you look for bad you’ll find bad.

Rooms are clean, quiet, peaceful

Staff helps you as much as you help/advocate for yourself

All in all, I would recommend

I love meditating underneath the huge trees

I attended treatment at River Oaks in December 2021. I saw a bed bug in the bed but did not know it was a bed bug or what that meant. A few months later, I found out that I had bed bugs in my home. I paid River Oaks $10k for 2 weeks of treatment because they were out of network with Anthem. I then spent another $10k replacing my bedroom furniture, getting my house treated for bedbugs. It was traumatizing to find out I had bugs in my bed. I continue to suffer from trauma of the bugs. I am now looking for a trauma treatment program to deal with my flashbacks and symptoms related to the bugs. I haven't been able to go to sleep in my bedroom or house, even with new furniture, since discovering the bugs. However, the idea of going to a treatment center for help related to trauma for bedbugs is even more difficult.

Please check your bags and items before unpacking your luggage when returning from River Oaks or any treatment center.

Awful place. It was as if they wanted me to quit in my recovery. I also have been trying to contact them for receipts on paying for living there because I found out that my insurance will cover it, but have never heard back. Left 5+ voicemails to the business office.

Worst rehab I have ever been to in my life. Scary. Awful. Aggressive and rude staff. This was truly a traumatic experience. At least I am sober in spite of the poor care and client treatment.

Not to mention being offered street drugs on a regular basis. Clients often overdosed. There was a major fire. Poor security. If you want true recovery avoid this place.

Without writing a page long post I will keep this honest and simple. This location helped me more than I could have ever expected with every available accommodation plus more. I was finally able to liv and sustaining the life I was back searching for in which I’d lost during poor personal times and decisions.

My Granddaughter is currently there! She has followed all rules and attended classes. She has struggled with addiction since having a lot of surgeries as a child along with PTSD. She is there as a Cash customer. Her Daughter called this evening saying her mom is leaving due to issues such as not having her clothes washed for 3 days. She has had to sleep in same clothes for three days they promised after dinner tonight clothes would be done. Again, they weren’t. She called and is now leaving facility due to poor care and feeling as her sobriety doesn’t matter to them. This is one thing. The simplest consideration for someone who is already fighting a battle most don’t win. My Great Granddaughter is infuriated by the treatment her mother has endured. It breaks my heart! Mental healthcare in this country is horrible. I pray this will open their eyes because They broke the most precious thing in my life tonight. Please don’t follow up. I pray no one else's child endures what she has had to deal with. Shame on you!

There should be a zero star option. I needed to call 911 twice during intake. The nurse was great but who ever was the case manager and director were awful. When he came in the room to speak to me he bent over and pointed in my face. He told me I don't know the rules yet but would understand really quick if I wanted to get my belongings back, (cothing). I had to back my chair up to stand up and explain to him that he will not disrespect a paying customer like this. His behavior continued to be intimidating and assaultive. I called 911 twice to force them to give me back my belongings. Then I was told to wait on the curb and get a ride. Meanwhile they stole $25 from me but they must have needed more than I did and also train case/ large makeup bag from me. Also more than half of my prescription of Xanax. I didn't think I was going into a scared straight program for alcohol detox.

Horrible food. They barely check on you every 30 min. Can easily die from wd, they wouldn't know for hours. Can get anyone to bring you anything at anytime.

I came here for 38 days, best thing I could've done for my recovery. First time in rehab and Im glad I chose to come here. Great therapist and wonderful staff, who care. I'm taking so much knowledge about my addiction and mental health with me. Recommend anyone who is serious about treatment. It definetly changed my perspective on rehabs and my life.

The rooms have started to deteriorate. The beds were hard and mine did not have a bed frame, it was just sitting on the floor. Hair was clogging the shower drain and when I asked the nurse about it she told me, "My shift is almost over, ask the next nurse. "

The staff took all the cash that I had in my wallet and put it into an account. When I left the treatment center they told me they would mail me the rest of my money, they never did. I'm still waiting and can not get in contact with them.

I ended up going to the hospital while I was there. They did not contact my emergency contact, nor did they let me have my insurance card or ID to give to the hospital.

The staff was mostly rude and dismissive. I would not recommend this place to someone who really needs help with addiction. Just terrible.

This facility is a complete JOKE. They should be SHUT DOWN. They allow patients to leave and steal alcohol from neighboring businesses. There is no supervision of their patients. People sneak in alcohol and drink without getting caught. How is this possible? ! They don’t even realize that patients are walking around DRUNK. They also LIE to family members about the status of patients. Claim they are doing okay when in actuality the patient is drunk and suicidal. They also allow patients to steal and be discharged with items they didn’t check in. How can someone leave with a bright red laptop that they didn’t check in? ! Incompetent staff and doctors. NO EMPATHY, NO SUPERVISION. DO NOT ENTRUST THEM WITH YOUR LOVED ONE! DR. STEVEN RAMOS AND DR. MICHAEL MURPHY ARE COMPLETE JOKES.

Generally speaking, I usually don't write reviews however, in light of my experience at River Oaks I believe I should. Having been educated in and having worked in this field I was appalled at the triage process which took more than 6 hours after my arrival from another state. By the time I was admitted I was on the borderline of delirium tremens from alcohol withdrawal, much of this could have been avoided with a properly trained staff regardless of any nursing degrees they might hold.
Shortly after being admitted I was promptly sent to a local hospital for detoxification with no telephone or any means of identification and of course my family wasn't notified of this. After several days with no communication they were on the brink of filing a missing persons report with the Tampa police department, how unprofessional and sorry can it get! Upon returning I soon discovered my blood pressure medication which I brought in one bag had been misplaced and scattered about which I had to locate and it just goes downhill from there. The worse was after I left and returned home, I was informed through the mail from a 3rd party that there had been a security breech and that all of my medical records, SS#, etc had been stolen. You think someone from River Oaks would have the basic decency to contact me, but that hasn't happened and my emails to them have bounced back unanswered. One of the reasons I'm sober today after my relapse is fear of ending up in another place like this! There's truly so much more I could say, but I think I've made my point. I'm sure there response or lack of will speak volumes.

River Oaks saved my life. Only because I let them though. You will get out of it what you put into it. Follow the rules even if you think they are dumb. Follow Doctors’ orders. Attend all the classes you can. Keep your room clean. Tell your therapist the truth. They WILL help you. Say thank you to the nurses and cafeteria staff. You will then have a wonderful experience. They work hard there to help you change your life. I will never forget them.

I'm currently here. The food is 10/10 the nurses here are amazing. My meds had my blood pressure low and I didn't feel well. I went to the nurse and she immediately took care of me, I even seen the doctor the very next day. My therapist Amy is amazing, I feel super comfortable talking with her. If you wana get sober this is definitely the place to come. The beds are super comfortable and showers are great. They have a walking trail, Volley ball, gym, pool table, ping pong and more. Everyone here is so nice I haven't met 1 client I didn't get along with.

The worst place ever! I wouldn’t send my dog there! They did nothing that they said they would do. They set my daughter up for failure. She wasn’t even there for a full week and had to be hospitalized. They said she left AMA, against medical advice. We had to pay out of pocket and now I’m paying a credit card bill every month for nothing. Did not receive the care I was told she would get. Very unorganized facility. You can never get in touch with certain people when you need to. Look up their record. Parents be aware. You are so desperate to save your child’s life, that they take advantage of that and tell you what you want to hear. All they care about is getting money!

This place is amazing for a number of reasons, but a lot of work needs to be put into the way it is run still. The therapists and TA’s are amazing. Unfortunately a lot needs to be done in administration though. It’s a very disorganized setup. Communication between admin and the employees is nonexistent. You don’t know when you’re leaving until the last minute a majority of the time. Mattie (the client care coordinator) can barely do her job the right way. Any client suggestions for activities are shot down. And in peer leader meetings with admin, a majority of client issues are looked down on. Trip is the only administrator who takes anything seriously. Another issue is that they offer Dharma Recovery, but they don’t treat it like it’s a real recovery meeting. Dharma is the reason I’m still sober, and if they don’t start treating it like a recovery meeting, they’re going to have issues. AA is pushed, but not required, and Mattie does a majority of the pushing when it isn’t her place. Admin should just be glad anyone is attending a recovery meeting. I can’t say enough amazing things about the therapists and TA’s. Christina the therapist helped me through so much. And TA’s Rachel, Keita, Debbie, and Tarshae are on top of everything. If anyone deserves a promotion, it’s them. They could do Mattie’s job 100% better than she can. All in all, it’s a great place to be, and to recover. But, if they don’t become more organized and communicative, it’s just going to go downhill.

Im leaving soon, I've been here almost 4 months and throughout my time at River Oaks, my therapist Lauren helped me the most. She pushed me to talk about things that I didnt want to talk about but that I needed to talk about. She really pushed me to think about things that I needed to do to be successful in my transition out of treatment. She didnt just counsel me, she set me up for success. She helped me get extended time here through my insurance. At first I was not paying attention in the groups, but Lauren challenged me to participate, and once I did, I learned to listen with an open mind and got so much from the classes including how to deal with anxiety, relationships, family, and stress. I was able to get into a routine while at River Oaks and I did a lot of volleyball and gym. I was part of the Big Brother program which helped me get involved with the community more and pushed me to do more with my recovery. The space that we have here is very nice to be able to go outside and do different things. Were not confined to a certain building or small area. River Oaks definitely got me stable and gave me the tools to be successful. It gave me a good foundation to start and now that Im going to sober living, I feel better prepared to start my journey in recovery.

River Oaks Treatment Center is a great facility. It’s definitely what you make of it; while they provide you with the tools of knowledge, while also giving you individual sessions with great therapists. Of course the facility can’t accommodate everyone’s individual needs, but I can say they try and listen and have meetings with peer leads to hear clients needs. The living/food/community couldn’t be any better compared to the rest. Your recovery is what you make of it. I would recommend this facility to anyone that needs help. Thank you