Rock Hostel, Miami Beach FL

Would have preferred the back where the noise level was less. But we did have a good day. Cece gave me a work out. L O L

Unresponsive and irresponsible host. We arrived to the place realizing we were given the wrong room, we book for 2 bed but only get 1 bed. There is no one in the building that could help us, we texted, no response. After getting someone on the phone, we were told the issues was caused by system error, and they ask us “please give us few minuets to check with the team”. We waited more than 2 hours to get the response “we do not have any other units, we are fully booked: (“ No suggestions or any support were provided. They ask us to waited 2 hr for noting. At that time it was getting dark and we are stuck with a room that won’t fit our party. And I don’t understand why it took them 2 hr just to check if their room is booked. After realizing we can’t get the room we booked for, we requested for a refund so we can go to a different hotel that has rooms that will fit our group, and get the response “I will be checking further on this” from the host. And this time, we never get a response after that, till the next day, “I just wanted to make sure everything was okay with your first night in the room. ” Lol, I understand system has issues, and that’s fine. But the hostel makes no effort to resolve the issue, other then pretending it don’t exists and wasting our time waiting for them to “check with team” but no solution, is unacceptable.

Together with Booking they scammed me money from my reservation in 2020, I have sent emails, called by phone and I have NEVER had an answer, I do not recommend it at all

Great place to stay and it’s close to a lot of great restaurants! Our rooms were clean and spacious! The beach is only 1 block away, which we liked a lot.

HORRIBLE! NO 1800# TO CONTACT ANYONE FOR FRESH LINEN, TO TAKE OUT THE TRASH, HAIR ON THE BATHROOM FLOOR! THE TRENCHES IS WHAT THIS SHOULD BE CALLED!

I used to stay here several times and really enjoyed myself every single time.:) Great people, great vibes, great location. Clean and quiet at night (stayed in a 6 bed dorm on the first floor), beach and plenty of food options right there. Awesome management and staff!:)

This an excellent spot to stay at Miami Beach. I’ve been here 3 times already over the last years

One of the best hostels I've had the pleasure of staying at. It is thoughtfully designed, clean, and with ample shelf space and free automated lockers in the rooms. They also have great deals for nightlife outings. And there is a bar and restaurant (delicious tacos) in-house. The staff is quite courteous. I recommend this place to all of my friends visiting Miami Beach.

Location is great but the apartment is very old, not so clean, furnitures are broken, old and dirty. The kitchen has no a kettle to boil water for tea and coffee. The bed and bed sheets are very cheap and not comfortable.