Roto-Rooter Plumbing & Water Cleanup, Jacksonville FL

Travis with Roto Rooter arrived promptly and expertly handled my plumbing issue. I will not use any other plumbing company, only Roto Rooter for this house!

Good, competent service. Expensive to unclog my kitchen sink. There's a disconnect between the dispatch and the field, though. I never got a call ahead before the tech came over. Also, he wasn't aware of the coupons available. When I brought it up, he said it was too late to change my order. I called the office and they said the same thing. Refunding and recharging is common now in business. I paid an extra $25 when I didn't have to. I asked about another service and they sent a tech out the next day without an appointment. A little bit too assertive on the sales for me.

Had a well pump emergency the day after Christmas: (. They responded efficiently and were able to come by the same day to get us fixed up and the water back on! SO thankful for them, I know our technician had a late day with other appointments, very appreciative of the service that was provided. Would recommend and use again if needed!

Daniel did an awesome job installing our new water heater!
I noticed my hot water heater was dumping out my outside drain valve and immediately called Roto Rooter. It was 6pm and they
came out and they replaced it the same day, that's service!

The gentleman did an excellent job and was kind and courteous throughout making this making my plumbing problem a pleasant experience. He found the problem and fixed it. Thank you. Merry Christmas everyone!

Called for emergency service. I was asked for information 3 times and every time I spoke, I was interrupted. The answer service was really rude. They also couldn't come out until the next day so the 24 hour service claim is inaccurate.

Right place at the right time saved me $3,900! My roof is being replaced due to hurricane damage. I have a point of source gas water heater that has been working perfectly until the pilot light went out suddenly over the Thanksgiving holiday. Roofing co.sent a co out to fix. After examining the unit, he stated, “This unit is too old to fix. You will need a new one! ” Price: $3,900! Luckily, I had reviewed other repair companies. RotoRooter came out the very next day and solved my problem! Nothing wrong with my unit! Back and working beautifully! Thank God there are still honest and reliable people out there! Can’t praise this company enough! Highly recommend!

Roto rooter always comes through. My tech, Bradley, was especially helpful explaining the ins and outs of my older home’s drain system.

VERY disappointing! To their credit, scheduling was extremely easy, and prompt. I visited the website Saturday evening and the tech arrived during the scheduled window on Sunday morning. That is where the convenience ended. We needed help because there was no hot water in the master shower. Working in the rest of the house. The tech only visually inspected the issue and gave a vague "best guess" as to what the issue could be. The price for the "fix" he suggested started at $800. We decided that was not worth it but there was still $125 charge for the visual inspection/best guess. After the tech left, my husband took the piece apart himself, found the issue (just a clog) and had it fixed and put back together in just a few minutes. I would gladly have paid the $125 (or more) for the tech to do exactly what my husband did (which is what I expected when I called them) but since I paid $125 for literally nothing, I feel totally ripped off. We know nothing about plumbing and it made us nervous to make things worse but at least we know now that we should just try to fix it ourselves before calling a "professional".

The Tech was very professional, and fixed my kitchen sink. He was very knowledgeable, and did answer questions I had. I will definitely use this service again if needed. I will also tell friends and family about this company! Thank you so much.

Technician completed the job successfully and professionally. However my issue with this Roto-Rooter group was I called just after 8: 00am. Was told someone would arrive by 10: 30. An hour later I was called and told it would be another hour. Same thing after that hour. Finally after four hours I received a call technician was on his way. He arrived 2 hours later.
After my asking if he was having a busy day he said no he just came on duty. Does not know why it would have taken over 5 hours before someone arrived.
My opinion is poor service by the office team. Not sure if I would call this office or business again.

The water in my home backed up because of clogged pipes so I contacted Roto Rooter and they came very quickly. Their serviceman was efficient.and not only cleared the clog which existed in the foundation pipes but gave a 6 month warrsnty on their service. They will be the first company I’ll call if the problem ever re-0ccurs.

Very please with the technician, Bradley was very professional, and answer all my questions

Gavin and his Supervisor were so polite, professional and tentative to my concerns. Gavin even explained to me my problem and explained to me how he can fix it. The price was very fair as well.

We had a blockage in our main pipe one evening and they were here with the problem fixed in less than two hours

Dexter was very professional, efficient and gave a great explanation of the work performed. Overall satisfied with his job.

Technician was great. RotoRooter prices were outrageous. Makes the joke about the doctor becoming a plumber seem true. I don't think physicians make near $600 an hour.