Saks Fifth Avenue, Miami FL

I just had the absolute worst experience dealing with Saks fifth. I purchased a polo bucket hat online. They sent me a different item than the one pictured. I spent over 30 minutes on the phone being that it was a sale item and was not eligible for returns. I had to dispute this and wait on hold for a very long time. Now I have to go to the store print out a new shipping label. Return the item wait until they receive the item and then wait 15 days from my money back? And I was told that in order to get the shipping refunded I’m going to have to call back after they receive the item after I just waited that long on hold to deal with this in the first place. This is inconvenient and unacceptable and I would never purchase another item from this store ever again. Horrible customer service experience. It’s not my fault that you shipped me the wrong item. I will not shop here ever again based off of the experience I just had. This company should do way better than this.

Customer service over the phone sucks! Never answer and impossible for someone to answer the phone

Horrible service. When I finally found someone to help with a size, the lady was extremely rude and refused to attend me and told me to find someone else for assistance. Definitely was a very embarrassing situation as the person who ended up helping me even asked this attendant if she wasn’t going to help me and she simply said no.

Sharon at Dior in the Brickell Centre was exceptional at helping me with selecting a cologne. I will definitely shop with her again

I have always wanted the Nude So Kate Christian Louboutin pumps. Being a single mother, spending has been an issue. I paid a lot less compared to what some of my friends paid when they bought their So Kate's a few years ago. I absolutely love my new shoes! Sorry, but I bought the last size 36 (at least at the time of this writing).

The staff are warm and welcoming and have a great deal of knowledge to help you find the perfect gift for your loved ones.

Beautiful store. Excellent Male Fashions Department on 2nd floor. Very attentive staff. Would love to shop there if I had that kind of money. Haha! I belong to the 99%.

My experience with Saks was incredibly frustrating. I accidentally purchased the wrong size Eton dress shirts at the Saks store while on vacation in Miami on June 22nd. I then ordered the correct size through the Saks online store on June 26th. I attempted to return the original items through Saks Off Fifth, which is the only Saks location within 100 miles of my home address; they refused to accept the return. I attempted to call the Saks store in Miami during regular business hours; they did not answer the phone after waiting on the line for 42 minutes. I emailed my store receipt to Saks Fifth Avenue Customer Service and the agent offered to set up a FedEx pickup on Tuesday, July 11th. FedEx did not come on July 11th. When FedEx came on July 12th, they said they had no shipping label and no knowledge of the scheduled pickup. I again attempted to reach Saks Fifth Avenue customer service and was told they could no longer help with the return. They connected me with an Saks Fifth Avenue store in Naples FL which also refused to help. I have now spent nearly 4 hours on the phone trying to return these items. After this experience, I will never shop at Saks Fifth Avenue again. Buyer beware, you cannot return your items through the online store or a Saks Off Fifth location!

Had a really lovely experience with a beauty sales associate, Lisandra. I purchased a very expensive LED mask online several months back. It suddenly stopped working and I experienced an exhausting couple of months with online customer support service. It was sent back several times after return center didn't read the notes on the case about accepting it back. I first encountered a sales associated named Elizabeth who was incredibly unhelpful and unkind. I tried one more time before exiting the store and was rewarded by meeting Lisandra. She actually took the time to listen and understand the situation. She tested the device and could immediately see that it was faulty. She then took the appropriate measures to return the device and do the right thing. She is a treasure and Saks is lucky to have her. I wish more people took the time to really listen and try to help.

This scent is unisex and I Love it! Purchased my favorite perfume from Saks and fell deep because of the alluring, unique and gorgeous scent that only comes from The Scent of Peace. This is the real deal folks this is the best! I went back in my pictures to find my purchase from last year. Not sure what recently happened with recent sales of my beloved but I wished so badly you had this available when I made my purchase over the pond and received something not like this. Thanks for this wonderful fragrance by Bond No. 9. It’s beautiful!

The gentleman who helped us was great but the manager and the service that Saks itself provided was below what I receive at Neiman Marcus. My Prada shoe, that I bought about a month ago at Saks, broke after my second time wearing it! The heel itself just popped off as I was walking on Brickell. I had to walk barefoot (!) to Saks and they wouldn’t do anything. I just wanted an exchange so I can continue walking downtown. The manager was so unsympathetic and cold. Never apologized or anything. Basically they’ll repair it (I had to pay shipping!) and no discount or anything on a new pair of shoes that I was not expecting to have to buy! A small token discount or free shipping, would’ve made us feel appreciated as a Saks returning customer. I mean when something like this happens you just want to feel like they care and will do what they can to make you feel that they have your back. I’ve been a faithful Neiman Marcus customer for over 10 years and just recently started shopping at Saks when we rented an apartment on Brickell. But I’m switching back to just Neiman. They would’ve never done that to us, that I can guarantee!

They should just officially turn the men’s department into an automatic self service store, because to actually get help in this store is a joke. Staff is too busy on their phones, I assume texting their friends memes and jokes about getting paid to do nothing, because that is what it feels like when you walk around. This past weekend, May 13 to be exact, was trying to get help on sizing, and when asked the nearest person around if they could help, was told by her, that she had two customers so NO, could not help. At first I wasn’t sure if she was playing around as I looked around and saw no one in sight. She proceeded to go back to her phone for another 20 minutes while I endlessly walked around. The only positive side about my experience that I was able to reach my step goal for the day, walking around to find someone to help.

I had the most wonderful experience with Lama El-Haj she is a fragrance advisor and helped me shop for myself and for a gift for my boyfriend and also made me feel welcomed. She’s amazing I’d recommend her a MILLION times

Under trained associates. For the prices of items sold, the service is no where near acceptable. We usually shop exclusively at Nordstroms for their consistent service.

Started well, then the associate decides to take on new customers (same race as herself) while we were trying on the shoes she brought, then ignores us.

I figured I'd just go to another associate who was available to check us out, but wanted to give her credit for the sale. At Nordstroms the associates at the check out always ask if someone had helped if it wasn't them in order to give that person credit for the sale, as they may have gone on break or ended their shift, etc.

So, I tried to get her attention to ask for her name, at which time she apologizes to the other clients for having them wait, then checks us out grudgingly and full of annoyance.

Excellent experience. Johanna Rosenberg is the kind of player you want on your team, especially at high end retail. Professional and on the mark. She did not miss a beat in assuring me with an issue that could have been made more difficult by less experienced or lazy employees. I applaud whoever hired her.

Saks Fifth Avenue store (doesn't matter where) should stop selling Aquazzura sandals. They have the worst quality. I've bought my pair ir NYC and they broke when I've got back home in Brazil. I wrote Saks Costumer Service but they never gave me a proper answer.